Starbucks

After several screw ups today was the last straw. This Starbucks consistently gives the wrong breakfast sandwich out, have to beg for napkins (1 time they said they were out), and– don’t ask for no foam because you seem to get extra. I say this only after several bad experiences with this store. Maybe I’m a glutton for punishment due to the convenience of this location but… I will not be going back.

Unfortunately this Starbucks missed the mark on everything. From the bad entrance to the drive thru, their rude staff & really bad drinks. Why does the coffee here no matter what flavoring you add always taste burnt?! I’ve been waiting for Starbucks to send me to survey this store, but sadly it hasn’t happened yet. They need a serious overhaul. Skip this one & try the one on little rock instead if you want Starbucks. Much better service & coffee.

I don’t understand all of the less than great reviews for this Starbucks. I come here often to study or work and can usually find a seat in the smaller space, which is organized nicely with lots of power outlets! The staff is always so nice and my drink always tastes good… I feel like they go above and beyond to make their customers feel welcome and happy. Plus, the wifi is best out of any other Starbucks I have been to.

This Starbucks is small and does not have many tables. It is clean and there is wifi connection. This a pit stop for many people on their way to Seattle or Portland. Go through the drive thru for quicker service.

Terrible customer service here. I am an employee from a different store, and I was appalled. We walked in a few minutes before closing and the shift supervisor kicked us out by saying they are closing, and not taking any more orders. We thought he was kidding at first. But, when we asked if he was, he simply replied, «No.» We suggested they lock the door…

The reason I am giving this shop 5 stars is because this Saturday evening I experienced the best customer service I have seen in a very long time! My car randomly died (as well as my phone) and all I asked was if they had a phone I could use to call my husband for help. My car has never died on me in the past so I didn’t know what to do. Immediately all of them responded at once saying, «I can help you!», «I am taking a ten minute break. I will run out there and help you!», «I have jumper cables!». Are you kidding me?! The kindest people ever! I didn’t even ask for help and they all wanted to lend a hand! We need more people like this in the world. Thank you!

This Starbucks is always crowded, but somehow in a not enjoyable way. I don’t know who the manager is, but you can always tell how good a manager is by how happy their employees are… which is not very happy at this location! They are nice, but seem stressed out.

Unfortunately, who ever built this lot set up with their difficult drive-​thru entrance way was le crazy. That sets the tone to the visit, if you’re driving. If there’s no one ahead of you, awesomeness, your barista just needs to be friendly, fast, & correct. Which more than likely they will be. Now, this is a busy spot, so most likely you will be arriving behind a line of pre-​caffeinated individuals, like yourself. Let the frustrated visit begin! If you came from the side of Burger King, good luck! If you can squeeze into that tight turn, you’re in luck. No one else coming from the main entrance can cut in front you, which many will. Because, coming from the main entrance is also a super hassle. Sometimes, depending on what’s going on with the drive-​thru and the line of cars, if you decided to park — you might be blocked in your spot.
Besides that shenanigans, this place is pretty good. Staff is friendly, food is deliciously warm, and the drinks are standard. Not super great to where it’s worth all the hassle, though. If you walk here, just be careful, the parking lot is not pedestrian friendly because of the car congestion.

I rarely am in Tumwater but today I was and decided to stop in. There were 3 people standing behind the counter and I was the only person in the store. They all just stared at me like I didn’t belong. I smiled anyway. After an eye roll the girl finally took my order. Once it was ready the guy who made it just slid it down the counter, didn’t say a word. Here’s the deal, I don’t need backflips performed for me but be friendly. My order was simple even. Then I read these reviews. I rarely complain about service but I’m considering it due to the other complaints people have made. Won’t be back to this one

Super slow service more often than not. I haven’t encountered a lot of friendly workers here either. It seems like they are always out of food items, no matter what time of day I come. This Starbucks is so hit and miss and with the horrible access it is slowly making it’s way to my list of places I don’t go anymore.

I live right by this Starbucks, so I have driven through and gone in quite a few times. They mess up my drink most of the time… and it’s NOT complicated. Most of the time, they forget soy and use regular milk (which I cannot drink). This happens even when they repeat my order back correctly. And when I need a new, corrected drink (which just happened today) they give me attitude. Today the cashier was a blonde young man with puffy eyes… he made it very clear that it was an enormous inconvenience for him. Absolutely TERRIBLE customer service.
Do not expect nice people here!

No complaints here visited here 2 times up and down the 5… drinks are always right! See you on my next visit!

Wow. I used to come here a lot and it was like a ⁸⁰⁄₂₀ on getting my drink right, which was acceptable only because they’re a drive-​thru and so close to the freeway. Usually if they knew they had messed up, they’d give a free drink voucher.
So having not been by in a while, I was in town again and made a stop. We had three items and all three were wrong. I was told they had cranberry orange scones but after I paid, I was told they only had blueberry and did I still want it. Mind you, this is in the drive-​thru and really who wants to be the person getting a $ 3 refund and holding up the line? So I took it since I paid for it. Blueberry scone to a cranberry orange scone is like a rhubarb pie to a Dutch apple pie. The biggest difference being, I wanted one and not the other.
If that was it, it would have been fine. It would have fit within my somewhat arbitrary ⁸⁰⁄₂₀ parameters. No. My mom’s iced coffee with light cream came out with too much cream and not enough coffee. She has one (read: more like three) of these every day, so I imagine she knows what they’re supposed to taste and look like. My soy drink came out not only with lactose but also burnt. Errrrm.
The worst part, I think, is that it’d be something so easy to fix with just a simple apology and maybe toss in a «hey we are so swamped» or «we’re training a new person today». Hell, lie to me, if you need to. I parked the car and walked in with all three items teetering in hands. I returned the scone I didn’t order, with which the cashier seemed to make a big passive aggressive show of throwing it in the trash bin. She refunded me the money and had my drinks re-​made. I didn’t get the apology or drink voucher (which I care less about), I just got a begrudging attitude.
While I waited for the drinks, I got to witness how sloppy the whole process was behind the counter. Did the four of them participate in some kind of unwilling orgy the night before and not only is everybody super tired the next day, but also are too awkward to speak to each other and maneuver around each other comfortably? What the hell happened? I’ve seen Caucasians learn to use chopsticks with more grace and fluidity than these coworkers with each other.
Oh, and mom’s coffee came out weak again. Somebody perhaps forget to change the coffee grounds? Just a guess.
I’ll probably avoid this Starbucks for another 6 months or so. I’ll wait for the staff turnaround and come back then.

This Starbucks has the worst staff of any Starbucks I have ever been to. They rush you and converse with you as if they are annoyed when you bring the situation to their attention and ask for a minute. I hope the franchisee knows who is running their business. As a multi unit franchise manager from a different company from the outside looking in, I would strongly suggest retraining for customer service. I will never go back to this location again.

Not the friendliest Starbucks I’ve been too. Got a bit of attitude when I spaced about asking for cream right away.

Worst café I have ever been to! With 6 people on staff, and 1 lady in front of us with a complicated order, it shouldn’t have taken 20 minutes to get 2 iced grande black coffees! I kid you not… 20 MINUTES!!!
2 people had registers, only one girl, who was new and still learning (poor girl… only one I felt bad for), was ringing up and dealing with the complicated lady. Between the barista on bar and the the two people on drive-​thru, I don’t understand what the h-​e-​double hockey sticks the rest of the staff were doing. No one was expediting the line of 3 customers. Apparently, brewing coffee, reviewing and discussing the deployment plan, restocking the sauces and milk fridges were more important than helping the new girl at register with the complicated lady’s order and getting us our uncomplicated unsweetened iced coffees! 20 minutes for 2 iced coffees… really? REALLY!!! How this café got more than 3 stars is beyond me!

Literally the worst Starbucks I’ve been to. Always out of things. They’ve made my breakfast sandwich wrong twice! One it was only bacon, no cheese and egg. And the other time it was just bread. I don’t understand how this happens because it comes packaged… Please get a new manager.

Great service and plenty of seating

This Starbucks is pretty decent. I’ve never had any issues with my drinks in the drive thru. However, the location is not that great. If you’re heading south on Capitol Bldv, there is no legal way to turn left into the Starbucks, nor is it even possible with the amount of traffic in the area. It’s also hard to get out of as well as it’s right where a major intersection is.

No complaints here. Quick and friendly service. There’s a drive through and the coffee tasted just right. One downside is that it may be hard to get out of the lot as it’s located on a main street that can get quite bust at times.