Big 5 Sporting Goods

I came to Big 5 to buy a pair of shoes that I saw in their weekly ad. I was warmly greeted by a very nice man when I entered a nearly empty store.
If only the rest of my experience were as pleasant.
I knew exactly which shoes I wanted, but I could not locate them on the back wall or on the nearby shelves. I went through both locations twice and was still unsuccessful. I was hoping that at some time during my search, a member of their staff would appear and offer to help me. Both doors to the storage room were open, but I neither heard nor saw anyone inside.
I was about to ask at the front desk when someone popped out the door pushing a dolly stacked with shoes. I told him what I wanted and in what size, and that the shoes were in their weekly ad. He disappeared for a few moments and came back with my shoes.
Then I walked back to the front to pay. No one was at the checkstand. I started wandering around the front looking for the man I saw when I walked in. I found a nice family shopping near the firearms section.
It wasn’t until I was halfway back into the store that I located him. He was restocking one of the clothing racks. Why wasn’t someone covering the front?

Went here to purchase my first shotgun, after finding out Alquist Arms wasn’t very helpful and didn’t have the gun I was looking for. The associate who helped me at BIg 5, Josh was very knowledgeable and awesome! He understood that this was my first gun and explained the different varieties, features, background check/​paperwork process, and when I can come in to pick up my gun. Overall, I am very satisfied with my experience here, and wish that more associates are as helpful as Josh is.

Good experiences with this Big 5 very knowledgable when it come to hunting license info. They have always had everything from licenses, deer and pig tags to duck stamps in stock. Many times stores that sell hunting and fishing licenses are out of stock with one thing or the other causing you to go to multiple stores to obtain them. Let’s face it Big 5 or any other store doesn’t sell licenses because it’s such a money maker, they make a $ 1.45 on each one. Big 5 does it because they are in the Customer Service business and I’m sure it does get traffic into the store. The other day I had two coupons for $ 5 off one from the news paper and one from email. I purchased two items and asked if I could use both of them at once. The checker said I can’t however offered a solution. She offered to ring them up separately so I could enjoy my discount. Easy just had to swipe my debit card two times. In my mind that is Customer Service, I’ll be back.

Went there after the Turlock gun show, ended up buying a couple shotguns because the manager actually knew quite a bit more than some of the guys at the show and he also honored the sale price from the previous ad. I’ve bought all my knives, baseball, soccer and weights from there since.

called asking for a wrist brace for my girlfriend and rocky the guy who answered the phone was terrible. nothing but attitude, and had a condescending tone. probably should be happy to have a job, and not be so disrespectful to customers.