Jo-Ann Fabric and Craft

Very pleased with this location. I have difficulty standing. I can walk, but to stand in one place to examine fabrics, books, or to compare prices makes me hate shopping. Unlike the Modesto location, the Turlock store has an accommodation for people such as myself… they have a wide seat wheelchair.
I use the wheelchair nearly every time I go shopping there. The aisles are wide enough to comfortably accommodate my enept maneuvering of the wheelchair.
The staff is also knowledgable. I have stumped them once. I was pleased that they called for assistance, and then admitted that no one knew anything about the craft I was asking about. I would much rather see that, than to be led on a goose chase hat could be expensive.

MArie rang us up and was really helpful and sweet. Had good recommendations and even though we struggled with using our app and coupon she helped us figure it out and was really patient. I’ve had bad experiences with other Joann fabric locations and came with a friend this time for wedding décor crafts and was happy to have such a pleasant experience.

I have had both positive and negative experiences here, which is why I am doing three stars. The cashier today, a guy, was super friendly and has an excellent personality. He was able to answer questions I had and didn’t seem bothered. The other few times it was a light brown hair female who is always rude. She makes me seem like a bother with questions I ask and does NOT have the personality to be in customer service. To whomever this cashier is I am speaking about, I pay your check. Being nice and a smile isn’t as hard as it seems.

Just as another Unilocal reviewer posted, easily the rudest staff I’ve ever encountered in a retail store. Too bad I can’t give zero stars! Here’s my story (I’ll try to be as concise as possible)…
My wife went in with my 2 year-​old daughter a few weeks ago. My daughter grabbed a small package of Smarties candies and accidentally spilled some of them. The manager on duty, Marie, then requested that my wife pay for the candies. It’s only candies but that’s fine, we all must be responsible people. However, the cashier did not have to ask my wife if she wanted the candies that spilled on the floor. Obviously she didn’t, so the cashier proceeded to throw away the spilled candies AND the unspilled candies while STILL CHARGING my wife for them (my wife thought she was getting the good candies until she came home). When my wife came home and explained the situation, I called Marie, who then proceeded to offer to DIG OUT the trashed candies if I wanted them (I was offered this twice). No apology for her actions, and she was actually upset that I was calling her offer stupid!
I called the regional manager and got a call back and apology (after about a week’s wait to get a call back) and was told that Marie was not the store manager. Shelly Lloyd was the store manager and I was told that she would take care of me. Well, I called Shelly to see what she would say and it took about a week to get a follow-​up call from her. When she finally cared enough to call me, she was very blunt and unapologetic. She sounded like she didn’t want to talk to me and didn’t empathize for my horrible experience and my wife’s horrible in-​store experience.
If you must shop here, this review won’t stop you from going. So if you do, make sure you avoid these poor excuses for management like the plague when you go in. As for me, I will be taking my business elsewhere. For those that make their decisions based on reviews like these, I hope you steer clear of this place.

Let’s begin by saying I have held my breath for this opening. The only craft store in town: Michael’s has a limited selection, no fabrics, and jerks for staff. So needless to say, I’m probably not the only one. The store is filled with a super great selection from what I can tell! And the staff is friendly enough; however… I have heard from many that the cutting of the fabrics have been nothing short of butchering. Haha Sadly, today I can confirm that the training on the fabric cutting was very very very poor. Guess it’s harder than it looks.