The UPS Store

I shipped my package on ¹²⁄₂₂ only to find out that the package has been return to me, saying that my brother «refuse» to accept the package which he did not even receive any notification nor did he even see the package at all the front desk Tianna is by far the rudest b**** I’ve ever met, if you cannot provide a decent customer service why are you even in that position? I did not pay to have someone to give me attitude!!!

I love going to this UPS store. There are great workers. Tianna Kelani Montes is a great worker! She has very good customer service. She is a really nice woman that works very hard. she is very helpful when i asked her to help me and she knew what she was doing when it came to notorizing my document. I would love to come back to this store! Gotta love the workers there. I recommend going to this UPS store. Thanks Tianna Kelani Montes hope to see you again soon!

I will never visit your store again. We came in to get something notarized by Tianna Kelani Montes and she refused to complete the Illegible Notary Declaration which is required by the El Dorado County Recorder’s office. She said ‘she learned in class that she is not allowed to put her notary stamp on any other paper but the notary acknowledgement…’. This additional form did not even require her stamp, only confirming her name, etc. Not to mention that she was completely snotty and rude about it. She wasn’t pleasant at all! Because she did not fill it out, we had to go to another notary (who knew what they were doing) and have it re-​notarized. The other notary had no problem whatsoever! Sounds like this Tianna JUST got her notary license — where on the internet? Thanks for making us pay for something we couldn’t use! I’d like my $ 10 bucks back! I think she needs to go back to class!

The customer service was the worst I’d ever had. The clerk was rude and very reluctant to help.
I went there to pick up a package. I gave my driver’s license to the clerk there and the lady couldn’t find the package for me and kept saying it’s not there even though I pulled out the reminder email. I rented a mail box and it’s been more than 6 months since my last visit to this store. There was no number on my key to the box, so I asked very politely whether she could find the box number for me and she immediately responded that she couldn’t. I questioned «you cannot find the box number linked to my name?» and she questioned «you applied for the box?» and then found the number. While I was heading to my box, she blamed me «you need to remember your box number!» I had to go so I didn’t want to waste my time arguing with her. Then I found my package label lying there…
The clerk was showing her bad face to everyone as I observed. She didn’t smile at all and was not helpful. I will find another store or provider for future services.

I went in here to send some rather large pine cones back home to Canada as I knew they wouldn’t survive the flight The clerk was very helpful I checked prices& decided to check@USPS after as they rate was rather high Although I did not send them this way I did have them package them for me They were just pinecones for children as well as some sea shells The clerk packed them as well as they’d package an expensive item&even custom made the boxes to fit They made it home no problem not a crack or any breakage at all Yes it was a bit$$ to package ($ 20 each) I found the price very reasonable because of the amount of work involved&the care she took in packaging these items Even though they knew I’d be shipping thru USPS

Went there for notary. $ 10 for each notary. The service was very fast. We were in and out reasonably quickly.

My overnight shipping order shipped on Tuesday reached my destination next Monday. The woman attendant here is impolite and has no sense of customer service. I was standing in the queue waiting to be serviced and she was busy in personal chats.

This was my first time ever having to ship a package so I was of course completely lost. You would think that the workers would be willing to reassure their customers by answering all your questions, but clearly quality customer service does not matter to them at this location. I was «helped» by FATIMA today on April 18 around 3:45−4pm she seemed like she did not even want to be there and she was utterly rude! She handed me a paper to sign and of course before I sign anything it makes sense to ask questions to clarify things right? And thats what I did. Her answers were so vague and every time I asked her to repeat you could sense her rolling her eyes and mindlessly staring at you with that «You have got to be kidding me». Honestly, Fatima when you read this I just want you to know that girl just because you’re having a bad day or hate your job or even both, that you should not be treating PAYING CUSTOMERS with that horrible attitude. I will definitely not be coming back to this UPS store ever even if its ten minutes away from where I live. I’m better of driving twenty miles away to a better location.

I went to this location to send a small package (about 9 ounces) via USPS, since I noticed that the store is offering USPS services.
I asked for the lowest price available since I wasn’t in a hurry to send the package, and since it was sent from Union City, CA to East Rancho Dominguez, CA I didn’t think it will take a long time for the recipient to receive it.
After the clerk entered all the information from the package in the system, she told me that the cheapest service available was Parcel Post and it was going to cost me a little bit shy of $ 10 (I don’t recall the exact amount, $ 9 and some change), and if I want Priority Mail it will cost me even more.
I was shocked, and I asked her why so much since the package was being shipped within the state of California. Her answer was: «If you want, I can cancel this transaction and you can take it to USPS». I really don’t know what bothered me the most, the outrageous cost or the clerk’s attitude?
Never the less, I chose to walk out and went directly to
to check the prices. The Parcel Post option was not available, but the Priority Mail and First Class Mail Parcel were. Priority Mail 2-​Day — $ 6 and First Class Mail Parcel (if the item weights less than 13 ounces) — $ 3.40, option that was not even offered to me while at the store. Since I was already online, I chose to create the shipping label online via PayPal and it cost me even less: $ 2.76 for the First Class Mail Parcel with tracking number included.
I understand the store needs to charge a premium for offering USPS services, but this is outrageous to say the least. I will not walk into this store any time soon.
I don’t appreciate to be ripped off and be faced with such an inappropriate behavior from the clerk. Employees in this environment should have exceptional customer service skills, or at least try to conduct a good business transaction. As a customer, I expect to be treated with respect and professionalism from the moment I enter a business environment until I exit it.

After getting off work I rushed straight to ups to make it before they closed at 7pm. I arrived at 650pm and the front door was already locked with one customer inside. When I knocked on the door the employee didn’t even bother to look my way and simply ignored me. Very rude and poor customer service! Last time I will ever come to this location.

I went in here to print two pages and was told that only one computer was available amd of course it’s occupied. after waiting for 10 mins and asking few times if I could just email it to the counter the attendant of course replied no that’s it you have to wait… I will never come back here again and I advise you never to come here at all… these guys obviously know the word customer service… geeesh!

I feel like the quality of the customer service at this store has really improved over the years. About 3 years ago, I would say this branch deserved only about 2 stars. Naturally, whenever I needed to head a UPS Store I tried specifically to avoid this one.
However, my latest experience really improved my estimation of them!
Customer Service:
I was doing a lot of errands that day involving mailing out my supporting documents for a VISA — basically, my LIFE in a package being sent off to New York. Enough to give me major anxiety, right? So I turned to Maria (I believe her name was), who was extremely helpful with getting everything sorted out. She explained to me all the different pricing systems for how quickly I wanted my package delivered and returned and was super helpful with trying to help me figure out what I needed to do and the best course of action.
Not once losing her patience!
Dealing with clueless customers is a pain in the ass sometimes (I can attest to that having worked in customer service myself), but I feel like anyone deserves a gold star after spending 20 minutes with someone and understanding how important the package is.
After sending off all the important documents I have in the world, I didn’t feel anxious. I just relaxed and had breakfast because I knew everything was in good hands!

Don’t make the mistake I made I wanted to get a notary done on legal paperwork. turns out the lady behind the counter did not even know her own legal obligations as a notary public. She informed me that I must fill out section which was required by law for her to fill. all she was going to do was stamp and sign. Thank God I know the rules of Notary Public being that I am a notary public myself. Her license should be revoked or she should attend one of those sessions again to renew her education of being a notary public. Why do people get licenses they don’t understand the rules that are required to hold those licenses.
She was rude and unprofessional. I drove across town to another ups store and he knew what he was doing and it’s was a pleasant experience.
Do not waste your precious time and go to the ups store on Alvarado blvd. I would give no stars but that isn’t an option.

Avoid this location. Horrible customer service. I have never been treated so rudely while doing something as simple as dropping off a pre-​paid package. 1-​star is a generous rating.

This is the worst UPS store I have been to. The lady at the store is beyond rude and angry. There were no other customers in the whole store and she acted like she didnt have any time to answer any questions. I dont know how these people run their business. never going there again.

Customer Service is the last thing on their agenda… The owner is there to squeeze every single penny out of your pocket. I have always received a AAA discount on UPS shipments I make but this time around I happen to deal directly with the owner (Mr Patel), who bluntly said they have never offered any discount. His attitude was as if he was doing me a favor by even letting me ship the item from there…
There is one on Alvarado Blvd, who treat you like a customer… please value your options before using this store.

I’m always in the area, and I stop by the store every now and then. I mainly buy manila envelopes.
+The store is small, but features over 80 mailboxes. There are also 3 copy machines, and they’re usually available (copies are about $.18 each). There’s also a big counter in the middle of the store that you can use (to write out envelopes, for example).
+The selection is minimal, but a fair amount of supplies are sold here (ex: packaging tape; bubble wrap; small calculators; boxes; Scotch Tape).
+The manila envelopes are well-​priced. I was even given a discount last time (I bought some $.69 envelopes, but was only charged $.59 each for them– the woman was distracted by another customer).
+In most cases, you’ll be in and out within a few minutes (the store is rarely busy).
+/​-​The employees have always been friendly and helpful to me, but some other reviewers have been treated rudely.
–The owner always makes me uncomfortable (as far as I know, he and 2 women are the only employees). He’s nice, but he’s clearly from somewhere else (his mannerisms and the way he responds to questions are «off»). He also tries too hard (in other words, he’s a pest). They can be like dimly lit bulbs, but I prefer dealing with the women.
–Stamps are sold here, but you have to pay about a dollar more for a book. The store is also sometimes out of stamps (Safeway is just a few doors down).
–Dawn L. (I just supersized her name) hates the parking lot even more than I do (that’s hard to believe). It’s fu — – terrible.
–You can go on the Internet here, but privacy is an issue (the computer is right by the counter). You also have to wait for an employee to get you started, and going online for just a few minutes costs a few dollars.
–Shipping a package is somewhat costly, and no supplies are provided (when my wife shipped a package to her father in 2009, we had to buy bubble wrap and packaging tape– a reviewer of one of the San Francisco locations complains about tape not being provided, but I actually understand why a small business can’t afford to offer too much).
Anyway, it cost about $ 10 for my wife to ship something to Arizona (the package at least arrived quickly, and the contents were in good shape).
The store is adequate. It’s not too special, but it’s also not terrible. For the most part, it’s worth going here.

The lady here was beyond rude. She didn’t smile, barely helped me out, and just told me what is what. She had so much attitude. I only came because I didn’t want to drive all the way to the post office and stand in line but I’d rather stand in line and be treated with good customer service than horrible customer service. I left so disappointed. The only reason for 2 stars was because I was in and out in like 3 minutes. When I was done helping me, she just handed me a paper and stopped talking to me so I had no idea we were done so I was standing there like wtf. I dont care for customer service as much as pricing but after that, I don’t think i’m coming here anytime soon.

The customer service here is really bad. I came in with a shipment for Att and the lady said maybe one word to me during the whole transaction, and you could totally tell she was having a horrible day, she was totally not friendly. I don’t like this place.

I’ve been going to this UPS store for a couple of years now and it’s always been a so-​so experience there. Two ladies usually work there. The younger one seems a little dim, but perhaps I just have overly complex questions for her when I’m trying to figure out how to ship my packages. I’ve purchased stamps, shipped packages via UPS, and sent regular mail at this location. They usually have everything I need.
This last time I went, while the younger lady was ringing me up, I had just taken out my credit card and was about to hand it over and then the older lady took over her register to ring another customer that came in after me. I stood there expecting the younger lady to say something like «excuse me» or «use the other register please» but she didn’t so we were both just standing there looking at each other, waiting for them to finish. This experience is typical.
Last time I went in, I tried to make small talk while I was putting stamps on my very belated holiday cards. I asked the young lady a question which I assumed she got all the time about the Forever stamps: what’s the advantage of buying regular stamps when there are forever stamps? She looked at me confused, shrugged and said «i don’t know.» She then just stood there in silence and watched me for about 10 minutes as I put stamps on my envelopes. I’m not looking for intellectual stimulation when I make small talk, but throw me a bone by saying something nice and conversational back to me. Or maybe she just didn’t feel like talking? Perhaps I’m just too chatty.
The biggest pain about coming to this place is the parking. That lot is always full and crazy. The layout is insane too. Each aisle has rows that face both directions and has cars coming in both directions so when someone is backing out they jam up the aisle. The other problem is that the spaces are really tight too so watch your sides. I usually avoid all of this by parking further out, closer to Rite Aid. This end of the busy strip mall also has a Dollar Store, a yummy L&L, a super huge Starbucks, the best Wing Stop in the area, an awful Hometown Buffet, and Jenjon’s Café I have yet to try but Unilocalers seem to love.