Petco

The store itself seems to be in good shape, but the animals are not well-​maintained. I was working inside the store for another company while I was there and heard several comments/​complaints from customers about the state of the rodent cages. One of the rat cages had 8 large rats in it and was covered in smears of urine and feces. Seeming to be the main attraction when it came to the comments, I let one of the managers know and got a snippy response of «Im aware, it’s being taken care of». As I tried to further explain that people were complaining about it, she cut me off mid-​sentence and told me once again (quite rudely) that «its being taken care of». The cage was eventually cleaned, but several hours afterward.
It was explained to me that cages are cleaned once a week… Obviously if the cages are full of poop and smell horrible, something needs to be done. It was no emergency to them that this problem needed resolving, and they certainly took their time getting to it. And when they did, the young man that did the cleaning was so offended by the smell in the tank, he went and got a mask to wear. If something smells so bad that a HUMAN can’t handle the stink, imaging being the PET living IN the cage. Rats have way more olfactory nerves than humans, so could you imagine living in that environment and smelling it the way that they do?
I would give them NO stars if it were possible…