Kawasaki of Universal City

Good service, very informative

Worst customer experience I have ever experienced. We bought a jet ski from this company in 2009. We have since had it serviced every spring. I’m not sure why we continued to use them, since the service is terrible. We finally wised up and stopped using them last year. However, two weeks ago, our son wrecked the jet ski. We took it to Kawasaski to have them do some body work. They told us they sub out the body work but that it would be looked at in 24 — 48 hours. Two weeks later, no follow up, phone call or apology for the delay — NOR ANY WORK DONE. I called today, the man was EXTREMELY rude, and basically hung up when I told him that we would just come and pick it up. WE WILL NEVER USE THIS PLACE AGAIN and WE WILL TELL EVERYONE WE KNOW TO STAY AWAY FROM THIS PLACE. This company needs a real attitude adjustment. Or maybe a course on CUSTOMER SERVICE 101. We don’t think its alot to ask to provide follow up to your customers.

Jeff from the service dept helped me out with my bike for free! My tires were running low and he made sure they were at the right pressure. Thanks!