Dick’s Sporting Goods

I went into the store in Upland, California to look for a soccer ball for a gift. Since he wanted a Copa ball I found two identical balls, one orange one blue and white. Exact same balls but the orange one was $ 50 and the other was $ 35. When I asked the not interested employee what the difference was to which he just looked at the balls and shrugged his shoulders. While I was looking for the gift I noticed the soccer area was at the least messy. I also walked around the store and noticed employees talking and not busy. So I spoke to a lead and after I explained the above details and more he said he didn’t have «the hours» and was unloading a truck. He also said he was a soccer player and could explain the difference. I am not sure if it is this generation but the staff at this store has no heart, excitement, or knowledge of customer service. When I explained that with Sports Chalet and Sports Authority going out of business they might want to pick up the pace. So I left without a gift and with the knowledge I won’t buy from Dick’s Sporting Goods again.

The shoe department staff was not knowledgeable and didn’t seem too interested in helping out. I wear a size 11 shoe and they didn’t have much in stock in my size. Casual clothes selection is very small too. I miss the old Chick’s Sporting Goods.

Stopped by the golf shop. I was helped by an associate named Cal. He was very knowledgeable, good communicator and educator. I had a lot of questions, but he was patient and gave me a lot of good tips and many answers I couldn’t find when I searched online.

Needed some help selecting running shoes and the sales associate, Adam, was extremely helpful and well knowledgable of the products. I now have the perfect shoes!

I have been to this store a couple of times and every time I’ve been here the customer service is awful and the staff is incompetent. Today I bought a pair of gym shorts; the sign on the rack said «Sale $ 19». I bought the shorts and after looking at my receipt I saw that they charged me $ 28. When I went back and asked the manager, he said that only some of the shorts on that rack were $ 19. I will never go to a Dick’s Sporting Goods again.

I left the store without purchasing anything as I could not get help to find a specific pair of running shoes. I did get help looking for sunglasses (which weren’t in stock) but it took a long time and the sales person walked away before I could even finish my sentence. I was extremely disappointed with the customer service here and will be taking my business elsewhere.

Went in to purchase youth cleats for soccer. The service was non existent. The shelves looked like they just had a mad rush or that black Friday just ended. The soccer cleats were actually baseball cleats. The inventory was decimated.

Never shopping here or any other dicks sporting goods again! Was told they can not hold products… However, the large white Elevation 2.0 training mask I was looking for was in stock and there were plenty. So i drive a half hour over and of course «not in stock». Thanks for wasting my time Nick in the fitness area… On Christmas eve none the less. Zero stars if Unilocal would let me.

Good customer service but bad product policy. Managers are not up to date with corporate policy. no exchange/​return for an $ 85 product. give me a break. That’s what I was told by the manager in the store. Didn’t even touch the item and returned it.
And getting the refund is another hassle. Called the store, called the online help, called the corporate office — that’s what I went through to get the refund back on my credit card.
Went to another store and got what I wanted.

This location has the rudest and laziest employees, this is the second time I’ve frequented this location and had the same type of poor service. No greeting when you walk in and no offer of assistance as employees walk by you and go about their work. It’s hard to imagine that one could be so busy at 9 a. m on a Wednesday. The employee in the shoes section finally asked if I needed help and then acted as if it were a problem when I continued to need help. If I’m not mistaken thats why you’ve been hired to give assistance to the customer. I will not be back twice is enough to prove my money is not worth spending here.

I’m really upset and although I didn’t walk into or buy anything from this store I did order something online. I don’t care if there’s another place to enter a review I just searched dicks and I reviewed the first one that came up.
On Friday morning, before 6 AM PST I ordered a salute to service nfl half zipper pullover that I want to give to my dad who served in Korea and Vietnam. It’s on Thanksgiving when I see him every year. I’m flying from Dallas to Boston on Wednesday the day before Thanksgiving so I paid for next day shipping which is around $ 30, insane. USPS will ship anything under 3 pounds next day for $ 19. It’s Monday and I still don’t have any tracking information.
I called dicks customer service and the dick that answered not only treated me like he was doing me a favor but refused to tell me why on earth the product I ordered hadn’t left the warehouse. It’s called next day shipping. It’s 2 business days later and it still hasn’t shipped.
This is the first and last time I will ever give dicks any business. I use reviews all the time but I’ve never written a review myself. This upset me so much that I’m writing a review on a stupid sporting goods chain when I could be poking my eyes out.
I don’t care about the shipping price, I just want to get what I was promised. I even offered to pay more to have someone pull the order and ship it today that way I might get it by Wednesday but the ass wipe said there’s nothing he could do. Screw my Grammer, goodnight.

Today, during the Tour de Foothills ride we had a cyclist incur a mechanical problem could not be fixed on the road. The designated mechanic at the first rest stop did not appear. We took a chance and drove the cyclist and damaged bike to Dick’s Sporting Goods in Upland to see if they had a bike mechanic that could help us. Without hesitation, Nick, in the bicycle shop repaired our rider’s bike completely at no charge. High fives to Dick’s Sporting Goods in Upland. They’re the best. Later today, the rider completed his intended 100 mile ride.

This place is a total joke. They will just watch you waiting for assistance and do nothing but watch you. Even when they «call for someone» nobody comes. I’ll take my money elsewhere.

I called in to order Easton mako bat. The associate said they didn’t carry them so I asked him to check other stores he was very rude and told me it would be easier for me to call all the stores myself ! Wow ! So I called the West Covina store and they were beyond helpful !!! I can’t believe their customer service !!!

Had a problem with the ice skates we bought online. Came by to return the skates and they were very helpful! They even offered to re-​order the item online. I’m not sure why other people left mostly negative review of this place, what they experienced last time they were there. But as far as I’m concerned, they’re pretty much like normal people working. Yup nothing special about them, but they don’t deserve negative feedback. Like you and I, they also have ups and downs. And maybe you just came in a bad timing. Or came in too demanding! If you’re nice to them, they will be nice to you too! Simple as that! YOU DON’T OWN THEM!

I had a great experience. the associates were very nice. I don’t think anyone is racist here. Didn’t find the right shoe I’m still doing my perfect shoe hunt but enjoyed shopping here. very helpful. thanks Dicks

At first I loved this store. My favorite employee recently got fired. After he left it all went to shit. Everyone else is rude and only helps people who they want to. I complained to the manager. Who didn’t do anything. Said that if he sees it, he will do something. But until then nothing he can do. Worst place! Do not go there.

RACIST, RUDE AND LAZY! If I could give them a zero I would. Every time my family goes in there to shop we receive HORRIBLE customer service! Today takes the cake. My husband went in to purchase a bike tube for a long ride tomorrow. He walks into the bike section and looks around. There is also a female customer in that same section. The female customer walks up to an employee who was up on the ladder and asks a question. The employee quicks climbs down to help her. A few minutes later the employee came back and that’s when my husband walked up to him to ask about the bike tubes. The employee cut my husband off and said look I can’t help u we are doing inventory right now. So my husband told him well u sure did help that girl. The employee said fine and answered a few questions my husband had.
After that he walked over to look a the bike shorts. Another employee walked up to my husband and said if u want to pay for that bike tube the register is over there. My husband said yes I’m aware of that thank you. The employee made it sound like my husband wanted to steal the merchandise! Wtf???
Finally my husband walked over to the register to pay. The guy at the cashier did not say one word to my husband as he approached the register. He was too busy chatting with a female employee and he was taking FOREVER to scan everything and was very rude. These people are horrible and straight racist. They are lazy and act like they are working for free. Obviously management doesn’t keep their employees in line or their just oblivious to what’s going on. My family will never come here again!!!

I’m sorry to say but Dick’s has lost a customer for life. This location in particular has really sealed the deal for me.
Let me first say that I’ve been to this location only several times this year, and each time has been a poor experience.
I decided I needed a new pair of running shoes. I was ready and prepared to drop a good amount on a nice pair. Upwards to $ 200. When I get there I stand in the show area for about 20 minutes until I’m helped. It’s 11:30 in the afternoon on a Thursday, no one else is shopping. I asked the associate if I could have a particular shoe in my size. She grabs the display shoe and walks over to the shoe shelves and looks for about 5 minutes. She returns and says, «I’m all out of those.» Then stands there and waits for my reaction. I then say, «Well ok, thanks anyway.“And I walk out the store. Keep in mind there was no other person in the entire store at this time. It was not busy at all. The associate did not bother to check other store locations to see if they had my shoe, or online, or asked if I was set on that shoe to possible get me to purchase another shoe. Nope, none of the above. Poor service, and lost sale.
Another incident.
I go in to purchase a gift for my wife. This particular product was not in store, but online had it. They order the product and I receive a confirmation email a few days later saying the package is sent. Fast forward several more days and I receive a package at my doorstep… Completely wrong item. I take it back to the Upland location and they confirm that my invoice and order item was correct. It was, they just sent the wrong item. They apologize for the mixup and offer to take back the incorrect item and send me my correct item overnight shipping with no extra charge. I agree. They said you’ll receive a confirmation email in 24hrs saying its on its way. After 24hrs and still not receiving a confirmation email, I call the Upland location and tell them my issue. The associate advised me that the order was not processed and they again apologized for the inconvenience. A second transaction was made and my item was again shipped to me over night without further charge. I finally received the package 3 days later.
I’m very sad over the fact that this store is operated by lazy (although possibly very knowledgable athletic people) because I truly like this store (location, prices, and selection) but to go to a place only a handful of times in one year and receive such poor service over and over again, I have to draw the line. It’s a bit of a drive for me to go to Sport’s Chalet in Glendora, but they’ve always had the greatest service and knowledgable staff that I’ve encountered for over 15 years going there. Dick’s needs to realize the poor service product coming out of this particular store and recognize that something needs to be addressed.

Before I came to Dick’s, I went to Sports Authority on Black Friday because they were advertising 40% off their baseball gloves. We were in the market for 12 inch lefty pitcher’s glove, but they offered such little selection so we came to Dicks. I don’t know if all Dick’s stores are so large – NO pun intended lol… but I had never been to one and was amazed at how large it was. So, I came in right after leaving S.A. and found a $ 150.00 glove in all the requirements I was looking for and scored it for only $ 79.99, what a steal! ;) P. S. All the associates were so attentive and friendly! Kudos to great customer service.