Office Depot

Iam in shock at the total lack of customer service with the purchase of a new computer, I have had nothing but problem I took back to your store 3 times and your techs played with it and failed to document it and now they state its been to long to return so I returned to dell twice they had it off and on for over a month Ive complained over and over to deaf ears with no consience, So now Here I sit with worthless computer thats under warranty with zero service

This is the worst place ever if you want to use UPS. I came in with a package in which I just needed to tape the label. The lady at the UPS section said that she wouldn’t let me use the tape or any materials for my package. She said that it would cost me $ 14 to use any of her materials and said «this is how we make our money» so I drove to a nearby UPS store where I did this for free.

Located at Shop The Colonies outdoor shopping center in Upland, next to Petsmart (same side as Target and Kohl’s).
My husband and I came by here yesterday to do some more Thanksgiving weekend shopping (as if we did not spend enough of our hard earn money on Thursday and Friday, why not spend more on Saturday?).
I am surprised to see such low reviews of this location (at the time of this review, 2 stars overall). When we came in here yesterday afternoon, we were greeted by a female employee immediately. As we browsed through the store, another employee greeted us and asked if we needed help. My husband actually wanted to purchase a wireless mouse (always good to have a few extra around, especially if the price is cheap) and so this male employee showed us where it was. He was pretty friendly and cheery.
Later on when my husband picked the wireless mouse he wanted, we headed up to the register. The same employee who helped us find this mouse also took care of our transaction. He was all in smiles and continued to have a positive attitude.
Overall, we had a nice and pleasant experience and wouldn’t mind coming back again if we were in the area.

My husband help me waiting at line for printing and my PDF file its B&W but staff Chinta note my husband color printer its out of order so can’t print color only B&W, so my husband need walk to me ask me (my husband not know file was B&W, but my leg its injured walking really slow and not for long stand) however staff let ppl cut his line for he walk to me ask B&W was OK in 20sec, so we need wait for other 10−15min because staff Chinta let people beheld us cut our line, BUT if she open file she will notice it’s B&W file there even don’t need ask what print I need! What is poor customers service with out of order printer and useless staff !

Very poor customer service, I recommend shopping at another store.

I was happy with customer service when I left the door.
However, I just found out that my package arrived two days later instead of the next day. It was only 3pm when I handed over box, and the person at Office Depot assured me that the box would be included in the 4 PM shipping.
I could lose my job over this. Thanks a lot, Office Depot!

Great experience at Upland Office Depot by the colonies! Since after (Having the worse experience at fed ex in upland! Horrible! Had been going here all my life until they changed the working crews service gets an F) anyways Office Depot staff was so helpful every time I had Go in!
Got my wedding invitations printed and cut the lady and guy both helped me I lost their names, but they were fabulous! I will definitely be bringing my business there! Yay!

Service here has improved a lot!!! I actually feel a little comfy coming now. Everyone is friendly

Horrible customer service you walk in and no one greets you and it takes forever to get help also they have high prices and never can find anything I like this shopping center but will avoid this place

pick another store. Not equipped for precise cuts and small store, so supplies only the essentials.

Well I must say location is convinent and that is the only reason I shop at this location. The staff need some serious product training and they need to be more customer friendly — perhaps a smile to a customer will be a great start.

I was told they didn’t carry what today is a very basic connector. Took my business elsewhere.

Visited this location to find myself a new computer chair. They had a tremendous selection to choose from. When I first walked in I was greeted by a young gentleman named Mike. He immediately took Initiative in helping me find «Thee» perfect chair. After continuous squats on every chair I finally made my decision. Mike then rang me up and even offered to build my chair in store. This was an offer I could not refuse! He then built my chair with Jesus like carpentry skills. I was out of there in about 15 min after I paid. I’ve had this chair for a few weeks now and not one screw has come loose. Mike must have used some Gandalf wizardry because my chair feels like the throne of Gondor. I recommend if you visit this location look for the man, the myth, the Legend… Mike. He will definitely give you the best customer service known to any mortal man.

Visited this Office Depot location and was constantly told what I could not have. They are not price matching because it is the holiday’s– WTF. Store is always empty and customer service is horrible. If this is the reflection of the organization, they will not be around much longer. Previously signed up for «rewards» what a waste of time. It only works for specific items.
I purchased the Samsung Galaxy 3.0 — 7 inch for my nephew and was in a hurry. This is my last purchase in this store. Be grateful for the $ 200.00. It is the last money you will ever get from me!

For the most part, customer service is excellent. Althoug I’m a regular here, they still ask if I need any assistance finding anything. And when I do ask for help, they are eager to. When I order online and do a store pickup, my order is always ready to go. I haven’t had any issues of items running out, everything I need is usually here.
The furniture selection is slim compared to other stores. There are chairs on display that you can sit on and pretend you’re a CEO. The Rancho Cucamonga location is much bigger and carries more items but the service here is better.

This has got to be the worst office depot ive been to, which is disappointing because you would think it would be a nice one.
Horrible selection and horrible help

I had the same problem with their customer service! They had just opened and I wanted to purchase some promo items from their ad. I waited for 5 minutes with no one at the register. There was a person helping a customer at the copy center and a manager working on something but didn’t say a word to me while I was waiting there. I had to find someone to help me at the register. Finally, I flagged someone down and he rang up the purchase and he tried to gyp me 10 bucks! I told him nicely, «I gave you a twenty.» He doesn’t say anything, calls the manager, manager opens drawer. Does he give me my money? NO, HE PROCEEDS TO COUNT HIS DRAWER… cause I guess I’m lying. He gives me the 10 bucks back with no apology and does not say a word! I will only come back if I have to. Man of no words was so rude. I felt like a criminal…

I’ve gone here since it’s close to my home. I’m not going back as the staff from managers on down are not uniformly trained. Recently I went there to get a small thing and walked in and saw a female manager chatting to an employee. I asked about the products ans instead of helping me, she stayed chatting and pointed to a section and said, «if we have that it will be near that area. Then she went back to continue to chat. I have also experienced a cashier problem but that’s the least of THAT stores problem. No wonder their stock is at $ 3.89 a common share, down from $ 41.99 on October 2006. In that same amount of time they’ve been passed by Wal Mart, Office Max, and Staples. For a company to sell over 2.97 billion in sales as of 03/​26/​2011 and their net income is a negative
$ 5.41 million it is clear that this company is prime for a takeover.

I am usually able to find whatever I need at this Office Depot. It is clean and organized. However…
My ongoing complaint with this Office Depot location is that I always have to wait awhile for a cashier. They do not have one stationed at the register until someone gets in line. Then I have to try to make eye contact with an employee, and then they radio for a cashier. This has happened the last 10+ times that I have been in this location. Just this afternoon, I again stood in line waiting while 4 more customers lined up behind me — still no cashier? I think that this is bad customer service.