Verizon

Stay away from this place! I was eligible for a free upgrade. Went into the store to inquire about the free phone. I liked what I saw so I got it. The bill came and as it turns out the phone was NOT free. There are monthly equipment charges on my bill that I did not agree to. I could of bought the phone on Amazon for $ 300 new. The phone I got from Verizon was refurbished and when my contract ends I will be charged more than $ 600. When my contract is up I will disconnect my services and NEVER RETURN!!!

Please avoid this location at all costs. I went in to switch my family from AT&T to Verizon. There was trouble porting one of my lines over. So I suggested to the salesman that if he wanted to work on it and call me back the following morning. It was very late and I didn’t want to make him stay. So the next day came and went and I never got a callback. So I had to call multiple times to reach him. Finally when I got a callback I was told I possibly couldn’t port my number and that it had been escalated. Again I was assured I would get a callback the next day. That never happened. So I waited until the following day and tried to call again. Never got a hold of him. So I called the store and asked to have him call me. When that didn’t happen I called and asked to speak to a manager. I was told the manager was busy and would call me back that night or early the next morning. Again no callback. So I tried calling only to find out the salesperson had blocked my number from being able to call. Just absolutely horrible service. Sure they’re nice enough to your face. But that’s where it ends.
Anyways 1 month on and I’m still dealing with issues from this. Just a nightmare.

I was told one price for renewing my contract on my own plan while my bill did not resemble. I’m tired of hearing opposite stories from each individual I speak with both in this store and through their customer service line. I’ve been disappointed a lot with Verizon and their costs are expensive. I wish they would follow through with their promises and add notes to their computer when a customer calls to follow through with what was stated. You’re lucky you have clients on contracts!

This is the worst location for customer service! My husband tried to find out information about our online account and after a 40 min wait they were rude and couldn’t unlock the account. We ended up going to a different location and had the issue completely resolved in under 30 min.

I hate going here. its the closest store and I have a corporate account. all they do is try to sell you things. They have never been able to fix anything we have brought in and their technical knowledge in general is severely lacking. They are also fond of telling you that they don’t make the phones or software as if that absolves them of any duty to help the customer who just bought the phone and software from THEM!
Ridiculous that they use a TV screen queue system even when they don’t need to. Last time I went there we went about 20 minutes after they opened. No other customers there. 6 employees that we could see. The gal at the front put my name on the screen and then we waited 14 minutes for someone to help us. I asked «nobody clocked in yet?» I always walk away from any visit tense and disappointed. I just hate the way they do business.

There is so much to review for a wireless provider. I was only in there briefly to check on insurance for my husband phone but I had a pleasant experience. This location is spacious but it was not too busy which surprised me because I went in on a weekday evening after work.
The woman who was greeting and checking people in was actually able to help me. But I noticed that there was only one person in front of us waiting. It was a little frustrating to learn that the insurance claims are handled through another company and Verizon will not do it for you in the store. However, I understand.

To clarify, this review is for the the store, not the Verizon Wireless Service.
Every time I walk into this store, my mind immediately bristles in anticipation of stressful service. To begin with, this place is busy on weekends, and if you don’t want to be standing around waiting, then I’d advise making time on a weekday to go.
My last few visits have been less than helpful. The sales reps have shallow knowledge of the technical abilities of several phones. Sure, they’ll tell you all the cool stuff it can do, but best research it yourself first. Second, they constantly try to sell you overpriced accessories. For example, a certain iPhone battery pack priced at $ 50 on Amazon was $ 80 in their store. What a joke. I sat there and scanned accessories just to see how much they were marked up by Verizon. Don’t buy accessories there and don’t let them push them in your face.
My last appointment was a rather complicated plan change, so I decided to do it in person. Big mistake. Rampant computer problems, accessory and crapselling, and general inattention led to a near 2-​hour appointment.
That being said, I like their system of taking customers. I just wish there was a way to tell sales reps off the bat that you don’t want their tiresome accessory pitch, just get done what needs to get done.