Hertz Rent A Car

Pre-​paid for a rental to drive to my college graduation. Reserved for 9am pick up, car was not ready until 1pm. Upon return, tried to charge for an extra day since car wasnt returned by 9am (not sure how we would do that since they didnt even open til 9), although we were told we could return anytime before they closed at noon. Return took almost an hour. Everyone in line had similar pick up or drop off issues. The folks working the desk were friendly and helpful, so I’m gonna hold management responsible here. They are clearly inept at adequately managing their resources. One person working the desk and not enough cars during graduation and vacation season, seriously?

I needed a car to drive around my aunt to look around the area. My car wasn’t functioning so I got a car here. Staff had Excellent service here
Glen was cool, he was professional and easy to talk. He gave me decent and clean car. I had to get picked up from my hotel. It took a while but at least I got a car. Not like enterprise, shame on you.
Jerry picked me up, he was cool, he told me what I needed to rent a car. That was cool.
After i was done with the car, Zeli helped me out, he was cool and professional as well.
Wardine — she was a driver who drove me back to hotel after returning the car.
I was satisfied with their service and cool staff.
I highly recommend new clients to rent a car here.
Glen — 5 stars
Jerry — 5 stars
Zeli — 5 stars
Wardine — 5 stars
Overall 5 stars
I don’t understand why people giving bad rating here.
Thank you !

Awful experience. First I’m given a junky car with bird poop all over it and a clunky transmission. I was told I could get basic insurance for it for 15 $ per day so I said okay. I go to return the car and now the cost is apparently 25 $ per day for «this type» of car, which of course I was never told. Why would I care what the price is for insurance on a car I didn’t rent? So of course the employee didn’t help me, she just said contact that specific employee who told me that price, which will lead to nothing. Thanks for lying to me! And to update, they now have charged me 4 days when I had the car 48 hours. This place literally steals your money.

I had pre-​paid for a rental to pick up on Feb 11^th from this location. When we arrived there were going to be additional fees that needed to be all on the same card. Since i did not haveenoughon that card to add more he said he would cancel and refund onthe card i pre-​paid with and recharged onmy regulat bank card. After looking at car it was too small for what we needed so we never got the car and were told the whole thing wkuld be canceled (now on both cards) Now after endless calls i found out the manager did not put thru cancelation until Feb 26^th. As well i talked to the prepaid dept and dince Feb 11^th i am still waiting gor the credit!!! This is rediculous!

I screwed up my reservation time, so it was cancelled. Totally my fault. Still, the woman in the office was awfully rude in letting me know that I screwed up.

Customer service is okay. The lady who helped us was nice enough, however I’m just completely shocked at Hertz’s policies.
Fiancé and I pre-​booked a car through their website several days before our trip. They had no problem taking our $ 216 for the booking. We came in to pick up our car and they requested an additional $ 200 for deposit. Surprising, but didn’t seem like a problem since we had the funds on a debit card. The CSR told us since we were paying the deposit with a debit, that they needed to run a credit check. Neither of us have good credit, mind you, and this wasn’t stated anywhere on their site when we were reserving the car. Their system declined us from moving forward with the renting process due to our score.
We’re now renting from Enterprise. Their daily rates are cheaper (by about $ 40) and they confirmed that they will accept a money order for the deposit. No credit check needed.

This location is the worst in the country! I have rented from hertz in 27 states and 54 different cities. The rented me a car that I found drugs in and when I returned it the girl argued with me that she didn’t rent me the car! I have never had problems with Hertz but the two employees I’ve dealt with at the Vacaville and Fairfield locations have no idea what customer service is! They even we’re making jokes about management and customers as I waited one hour and 45 minutes to wait for the car that smelt and was disgusting they did offer me an upgrade for only 20 more dollars a day because it wasn’t their fault that somebody partied in the size car that I rented! Zeldi should get a job that doesn’t require her to work with people. In my almost two hour wait I watched her argue with six customers 3 on the phone and 3 in person!

I am so dissatisfied with hertz especially with this area and the ppl representing them. Two employees still in their chair as soon as we entered and told them that my mother made reservations thru her insurance company for today. She said without a doubt if we can come back tomorrow… Coz making a last minute reservation we won’t get the car. What the hell, I have never heard to come back the next day and she was just being difficult. I will tell all my friends never to go to that one and take your business somewhere. This is such a waste of time and a headache

I went into this location on 8÷6÷2014 and there were two ladies working in the office today. They lacked any motivation to sell me a rental. I was coming in last minute and they made a serious point to tell me over and over that I’m booking right before I pick up. I didn’t realize that it’s unacceptable to go in and rent a car when you needed it. Needless to say I went to a local enterprise where they were more than willing, professionals and happy to take my business.

Fast, fast, fast service. We were in and out of there. No haggle, signing, or pulling credit like most rental places. We called before we got there, so that could be the reason, however it was great customer service. We will definitely continue our services here.

Wooh wooh wooh they almost got me. Mileage on receipt was totally different on car!

Richard I have not heard from you and I did message you. This keeps getting worse. You called my father, and the auto body shop where the rental car was at. It had been turned in to your company days before. Then when they called to confirm the girl said the you guys didnt check the car in properly and rerented it so fast you lost track of the car… yikes!!!

Horrible experience from this place, was charged all these fees that weren’t explained to us when signing the contract, Elle and her «manager» Darrell were rude and didn’t help at all! Elle gave us false information and charged us 200 dollars two weeks after we rented the Chevy sonic which smelled like cigarettes and ass. And did I mention we had to rent a car because some doctor ran into my car parked and now is not willing to help us!
Richard I don’t know how to get a hold of you, can you please give me your information

No problems with this place at all. In and out, had my car waiting for me on Christmas Eve of all days. Took a trip down south, did not encounter any problems, but they were very clear what to do if there was. Staff was friendly, and there was no wait on my pickup date or my arrival. To be honest I had a problem with Hertz on a previous rental at their previous location, but they seem to have addressed the problems. The vehicle I rented was clean and in good working order. I will definitely use them again for future rentals.

This place is untrustworthy. I was here for a very important meeting and unfortunately had tire problems. I went to Hertz hoping to rent a car for the day and their computer system was down. They were so unhelpful, didn’t troubleshoot or try to find a solution so that I could rent a car. Why are you even open??? Such a tease!