Lowe’s Home Improvement

AFTER purchasing 24-​hours later: The DeLonghi radiator oil heater is working so very well; these electric oil heaters work so very well with my Solar City solar panels: Winter utilities for December 1, 2015-​end of January 2016=$ 20.00-I’m operating FOUR DeLonghi oil heaters heating my ENTIRE 1600-​sq. ft. home!
In addition purchasing the oil heaters, I purchased the majority of the bathroom components needed for remodeling THREE bathrooms! The prices, European design, delivery, and ease ordering online makes my life less stressful and less complicated.

Bought a washing machine a year ago and it’s dead! Called to have repaired and the parts back ordered. Called Lowes and they said «sure bring it back» Load the POS take it back and they refused to exchange it. NEVER giving them my business again!

Very nice organized store… but terrible customer service. The junior m8nimum wage employees never acknowledge your presence when assistance is needed. They will just walk on by and not even ask if you need help with anything. You literally have to wave a flag to get their attention. The management needs to fix this! I will go to another hardware store where I feel appreciated as a customer!

After giving this location several opportunities to gain me as a loyal customer I have to say, do yourself a favor an visit Home Depot! While Lowes tends to have a wider variety of the things I may need being in the multi family rental business, customer support and service is paramount to me as I don’t have the time to bargain hunt. I want to purchase what I need and know the retailer will be there in the event I need them. Unfortunately, this has not been my experience on numerous occasions with Lowes. While I may not be one of their biggest customers I have been a constant one and now my husband and I and our family are getting ready to build 5 custom homes and we won’t be doing business with Lowes now or in the future strictly based on the customer service they have displayed to us! In the end customer service is what keeps you a float when times get rough and they will get rough again someday! Adiós Lowes!

This is your typical Lowes. Not much to say about Lowes in general as you’ve probably been to one. But on my recent visit for Black Friday shopping with my mother in law who lives in Vacaville I was disappointed. I was in the market for at new oven, I wanted a double oven with 5 burners. They had none. There were 2 people working in the appliance department and about 2 dozen customers waiting to be helped. We were there for about 30 minutes browsing and weren’t acknowledged once. So I got tired of waiting and went to their competitor on the other side of the freeway, they had exactly what I wanted and I didn’t have to wait for any help because they had enough employees for such a busy shopping day. Excited about my new oven!

This store is horrible do not shop here. I accidentally left a heater I bought for my new born baby in a cart when they were closing and didn’t realize it until I got home. Once i realized it I called and spoke to customer service and asked if they had been turned in and was told they would return my call the next day.
The next day came and went with no call. I was pleasantly surprised the next day when I was told to come into the store with my receipt and they’d take care of it.
So the next day I came into the store and was told to go get the items and bring them back to customer service desk which I did. As I was walking up the young lady that helped me asked if I’d come back in 15 minutes as she was going on break. No problem, I can usually find plenty to look at in home improvement stores.
When I came back the young lady was not there so the other lady helped me. I was told their was nothing they could do they looked at the cameras and they could not tell if I left anything there.
I was not mad they could not do anything about it, I’m pissed that they told me to come in and they’d take care of it, and then sent me on a treasure hunt to find it all. I own and operate over 1,400 rental units and have more important things to do then go on a treasure hunt.
I spent a lot of money in this store and that’s the way I get treated. They lost a loyal customer that will not spend one more penny at this store, or any others for that matter.

Everyone that I spoke to was nice. I’ll start with that. I had small plumbing question, and Paul was on brake or just missing for an hour. People bounced me around and they also searched for him. I was going to complain to a manager but some lady stalled me. So I’m posting this. If he was busy or on a scheduled hour break let a costumer know. Don’t keep telling me 15 to 5 more min.

Wonderful customer service! Major appliance purchase and the associates were fabulous! We will definetely be back.

This store has cart wipes which most hardware stores don’t. Too bad they can’t be bothered to stock paper towels in their bathrooms, but their sensor sinks work.

Hard to get someone to help you, but what do you expect from a retail chain.

Well… I have to say I am totally disappointed with this company. I have been a pretty loyal customer for at least 10 years. I recently ordered a Weber grill from them. I was told the delivery date was approximate, but when I didn’t hear from them, I called and was told the grill was already delivered! Oh really? Then why isn’t it at my house? They then told me they were going to «look into it» then call me. 5 hours later still no call. I called to speak to the manager who investigated it and told me they had attempted to deliver the grill but I wasn’t home. Well I wasn’t home because no one called to tell me when they were to deliver it or even give me a time frame? Then the manager said they called and left a message on my phone. Which they never did! So why lie about it? Poor poor service!!! Very unknowledgeable staff and somewhat rude… next time I need to order an appliance… will take my business to ACE hardware or Home Depot…

I give them 1 star because I can’t give them 0. I recently bought a dryer here because it was cheaper than Home Depot, and the initial purchase was great and they told me it would take 5 – 7 business days to receive my dryer. 5 days later, I call to see if there is an update on my purchase, no one can even find out where my dryer is or even find my purchase. so I call the next day and a lady has me on hold for 10 minutes just to answer and tell me she’s gonna have to call me back, which she doesn’t do. so I call again later that night and someone tells me «I’m not sure when you’ll get your dryer, it’s not on my list.» he then tells me that he’s gonna talk to someone and call me back. when he does he says «your dryer will be delivered tomorrow so call back in the morning and someone will let you know an ETA. I call in the morning and another lady says that my dryer is not on the list for today and she might be able to deliver it the following day. so once again, no one has any clue what they’re talking about. so my dryer finally comes, with all of the extra parts that the sales person swears we need, and to find out we didn’t need $ 30 worth of parts he said we NEEDED! We instal the dryer, and of course, it’s broken! now I go into lowes customer service and tell the lady I need to create an invoice and the lady says «there’s nothing in here under that name or number» when I just told her I needed to create one and she’s gives me attitude saying «well you need to go to appliances to do that.» why couldn’t you have told me that 10 minutes ago? now I have to wait another 2 – 3 weeks for my replacement. This store has let me down beyond belief. questions that seem so simple, no one knows the answer to. I even asked associates where a certain department was and they said «I THINK it’s that way.» After I receive my dryer, this will be the last time I shop at Lowes in Vacaville.

They have all my home-​improvement needs here polite and staff her willing to help. They have hammers and saws also

I usually love these guys. they have a good variety of items, and their staff is friendly and helpful. However, I was disappointed in their wood cutting services. I recently bought two sheets of plywood, and asked them to cut them so they’d be 2′ x 8′. I also asked if they could cut one of those pieces to 2′ x 4′. Their measurements were off by about ¼″, so I ended up with pieces that were 23 ¾″ and 24 ¼″ wide. Similarly with the other cuts – I ended up with pieces that were 47 ¾″ and 48 ¼″ long. I wish I hadn’t had them cut my boards.

Forgot to order my oven. Delivery guys were fabulous. Felix and Matthew stepped in and rectified the oven problem and even provided follow up.

I purchased an item and was promised will have it delivered on a specific date, received a call the night before and told me the item I ordered is on back order. I went back to the store and pick a different one. After paying for the new order I was instructed to go to other register to get refund for my previous order. While waiting at the register the assistant store manager came to me and asked «what do you need?». I gave him the paperwork and told him about the refund. This individual looked at the receipt and asked «what refund?». One employee sold me an item and didn’t know it’s on back order and anther one who cannot read receipt. It completely ruined my night. I apologize to the other Lowes employees you guys are doing an excellent job.

My husband and I bought a home in the Vacaville area, and as most of you know when you buy a new home there are many more things you need to make it your home. So after many thousands of dollars spent at Lowes we needed to go back once again for our closet organizer. Once at the store I discovered I have forgotten my 10% off coupon, and asked the sales assistant to inquire with management if they would still honor it. Well no!!! I was shocked as I spent about $ 1000. I was very surprised by this and next time I might just take my business to Home Depot as costumer service makes a big difference for me. I didn’t even get to speak to the manager. Most business will go that extra mile for their costumers… Disappointed!

I like home improvement stores, Lowe’s trumps HD, how and why, not sure yet, but they do, maybe it’s the blue and red colors, or the staff that seem to help and not run away when they make eye contact, either way, I like coming and dreaming of the many projects I will never complete…

Paint department: I have never been so disappointed in customer service. After twenty minutes of standing and waiting, I was finally acknowledged. I asked to have a quart mixed with no VOCs. Forty minutes later, one of the women asked me if I was being helped. I reminded her that I was waiting for the quart of paint I ordered. She responded that the specific brand I was waiting for did not come with no VOCs. I would have loved to have been acknowledged and known that the product I was requesting was unavailable before 60 minutes had passed.

What makes Lowe’s any different then Home Depot, nothing really LOL. Another giant box store of home improvements really the difference between HD and Lowes is the merchandise you find. While both businesses carry the same class of products the actual merchandise and brands vary, so if you don’t find that perfect do-​dad for your home at HD tries Lowes :)