Starbucks

You all have to understand. These baristas get yelled at, drinks thrown at, cussed out, and threatened ON A REGULAR BASIS. I’ve even heard of baristas getting slapped. OVER COFFEE! I worked here for over 2 years and I really don’t care if this review makes me not eligible for re-​hire. I want to share some of my experiences.
I asked a lady for the correct amount of change and she called me a «stupid bitch that couldn’t count» after I counted the change she incorrectly gave me twice in front of her.
A different lady ordered «JUST (keyword) a grande Machiatto» after I told her the total, she started flipping out because she wasn’t done ordering.
We have been flipped off because we closed 30 minutes before some lady drove through our drive thru.
I had a guy come in and not get in line. Then yell at me because I didn’t help him. Dude was talking to his friend at a table… how am I supposed to know you wanted a drink?
Customers decide to poop on the floor instead of in the toilet.
We had coworkers not show up for work (like any job). I would be stressing out to the point of TEARS and still have to put up with people yelling at me because I wasn’t making their drink fast enough. You have to have the thickest skin to put up with the assholes that get coffee from here. I have worked MANY retail jobs and if it wasn’t for the company I worked for, the benefits, and the free food & drinks then I wouldn’t have stayed nearly as long as I did.
So FUCK you guys and your one/​two stars.

What happened to this place. After the renovation they can’t seem to get it together. They had a long line today and only one person making drinks. Of course my drink got lost in the shuffle and the girl put an empty cup with my name on it in the drink retrieval area. After 10mins of waiting I finally noticed and brought it to their attention. No discount or credit for the drink :(

I’m not a Starbucks groupie by any means but from my recent round of regular check-​ins & photos you’d never guess. (I blame Peet’s for being on the other side of town.) This location is very convenient as I’m usually in the area 4 – 5 times a week.
Drive thru —
Food: I’ve tried their slow-​roasted ham & swiss breakfast sandwich and it was okay. Their sandwiches are a tad more substantial than your standard, McD’s breakfast fare. It also changes up the usual suspects of fast food morning meals. It was because of this aspect of offering breakfast foods that pushed McDonald’s to step up its coffee game. After all, if Starbucks was going to offer breakfast which cuts into Ronald’s market, McD’s had to have a reply. (‘And they did.)
Gift cards —
Ambiance: «Eh…» (Shrugs) Starbucks is the five in every town equivalent to the fast food spots. Instead of a Mexican Pizza, Western Bacon Burger, or Big Mac, it’s a non-​fat, vanilla latte or white chocolate mocha. It’s no longer the corner diner where people gathered around in the mornings for their cup of coffee, two eggs, sausage and bacon. Nowadays, it’s get in, get out, grab your caffeine beverage of choice, maybe a small bite to eat w/​one hand as you maneuver through the morning commute. However, there’s always that select few, either writing a screenplay, unemployed, or simply too just to cheap to use their own electricity @ home. You see them @ just about every coffeeshop or bookstore, they plant themselves down with their laptops and stay til closing. (i.e. — «Starbuck Squatters») If they do buy a coffee, it’s usually just that ONE… ‘And these are the big spenders. In addition, this particular store is located just down the street from Will C. Wood High School, so when’s school gets out… ‘Need I say more?
Photo —
Service: It’s hit & miss. Most of the time I do get a warm, friendly, greeting usually accompanied with a smile @ the front counter/​register & then there are other times. I’ve noticed that the customer interaction is mostly kept to a minimum, most of the chatter occurs behind the counter amongst the crew which seem to get along pretty well.
The Undertow —
Value: It all depends on what you want… If you want a basic cup of coffee, you can get one @ McD’s. (Truth) Most come to Starbucks for a Frappuccino, mocha, or to siphon off the electricity via a laptop. «Value,» like everything is relative. With everything taken into consideration, food/​beverage, ambiance, service, and overall experience, it’s okay.
Now, until Dec. 25^th (Buy 5 seasonal drinks, get 1 free — See store for details)
‘Tis the season —
— Big Aloha!
Food: 3
Ambiance: 2+
Service: 3 (Hit & miss)
Value: 3

Sometimes they take too long but mostly good service. Come here a lot since I work close by

I’ve been coming to this SB since I moved to Vacaville in 2012. Over the past few years the service has gone down hill and it has forced me to visit the SB on Alamo near the freeway. The drive-​thru line is always irritating long, the baristas are always in a pissy mood and show no kind of enthusiasm when dealing with customers, my drinks are always made too watered down which forces me to park and walk in to get it corrected. And when I do walk in I have to wait another 5 – 10 minutes depending on how busy they are inside. There’s no apology when this happens and unfortunately it happens frequently. Needless to say I will not be returning to this SB. Management needs to send their staff to some kind of customer service training or find baristas that aren’t so young, inexperienced or who worry more about what they’re doing after work than what they’re originally there to do… WORK!

I come to this Starbucks about 5 to 6 times a week. I’m usually in a hurry in the morning and this Starbucks is faster than the others in Vacaville.
The customer service is great! I used the «mobile order» on my Starbucks app for the first time at this location. I messed up my order. The barista took the time to make me another coffee and showed me the proper way to order on the app.
Thank you to all the guys at this Starbucks for your customer service and for taking care of me in the mornings!

Actually this place was good. I pulled up to place my order and next thing you know the four cars in front of me where gone and I was next. The coffee was made just like I ordered and the guy at the window was very nice :).

The lady manager is so not into pleasing the customer she turned down an elderly ladies gift card and lies to me about my drink being out of season.smores.

I ordered through the drive thru and things went pretty smoothly and I was able to get out of their fairly quick. I didn’t go through the morning rush, though.

So nothing here has changed much since my last review over a year ago. Their location is conveniently located and so I still go here and I keep asking myself why. Every time I come here, they are out of the top 4 things I order. Chocolate croissant, spinach/​feta wrap, cake pops and the breakfast cheddar sandwich. Also, every time I order drinks they can’t seem to get it right. Not enough sweetner, too watery of drinks, lids not on tight and they bust open in my car or they are famous and ALWAYS drip Carmel on the side of the cup of a Carmel frappucino and makes a mess on my hand and in my cup holder.

Benny at this location was super nice and accommodating to my caffeine needs after 9pm last night. He has excellent customer service skills! I’ve been here PLENTY of times before and this time I felt valued as a customer. Which can be hard when you are in the Starbucks sea… thanks Benny!

Most UN-​FRIENDLY Starbucks staff ever! Would it kill them to smile! Not to mention their exasperated tones and body language when I asked for a cup of iced water after I ordered my coffee!
This is my third time sitting inside this Starbucks. The miserable staff acted the same every time! I kept coming back, thinking maybe they were having a bad day but that doesn’t matter! You don’t bring that attitude to work!
I’m very passionate about customer service and in my line of work I interact with people all day long. When I’m at work, I make customers my priority and at any moment that I’m interacting with anyone, I make them feel as if it’s all about them! As it should be in customer service.
The Starbucks staff needs to undergo some sort of customer service training. Or just some training on how to interact with another person in general!
I gave them one star because that’s the lowest you can give to write a review. So I guess that star is for the free wi-​fi.
They just suck here! Management should re-​evaluate their employees!

Peabody Starbucks Is the worst!!! The baristas always have nasty attitudes towards me and anyone I’m usually with. It’s unfortunate because their location is perfect for me to snag a drink and jump on the freeway when heading to work.

My experiences here have been horrible.
I’ve never been to a more unpleasant, unwelcoming Starbucks in my life. The most simple drink such as an iced coffee couldn’t be made without it being watered down. I’m not very picky with how my coffee taste but this is beyond terrible. I hope they really figure it out soon. Never going back there. Would give 0 stars if I could

I like coffee, I like Starbucks.
Michelangelo S. turned me on to the Starbucks app where you get points from every purchase. Basically, I am hooked. I am gold level and proud. But that is not the only reason I go.
This location has everything you would want from a Starbucks: outside seating, drive-​thru, plenty of parking, a full Friends-​style couch and professional employees.
I think they should improve counter service. If it’s not busy, there’s no one at the counter. If there’s someone there, then there’s a line. I want my coffee now!
It’s always clean when I go. Like all Starbucks that I have been to they run out of things. In the past they have run out of cup protectors and have always been on it to inform me and double cup my hot beverage. Safety first! In the 5 years that I have been going to this location I have only had one mishap with my beverage. Whip cream – lack of it will make you remember the bad times.

Long lines shows goof service and tasteful drinks. Watching them work makes me look for a nap!
Good job!

Awesome drive thru employee, very sarcastic and funny. He really caught me off guard because I wasn’t expecting it, laughed a lot on my drive to Costco.
The only thing I really want to say is that their pumpkin spiced latte was gross, I’ve had them before and they taste so much better than what they gave me. Ewk.

The service here is generally poor and the line is ridiculous and blocks parking for other establishments. Today I got called a liar multiple times and was told their «computers don’t make mistakes.»
I drove out of my way this morning and waited 20 minutes before work for a sando and coffee. Paid separately. Got 2 receipts. Was told to come back after 2 for $ 2 iced coffees with receipts. Decided to take advantage of deal this evening, drove across town to be told my receipts had yesterday’s date. Well i went this morning, so I dunno how that happened. The guy, who didn’t care about my misfortune, said «well that’s impossible, our computers don’t make mistakes. They take care of the time.» I said, oh, well I came this morning, used my rewards card. Asked if there was a way to check my rewards card to verify? Mentioned I don’t live in this town, and wasn’t even in Vacaville yesterday morning. Asked if he could check by employee code. Dude was really not trying to help. Like, at all.
After going round and round and almost driving away, shift leader, Jackie, comes up and reiterates exactly what Mr. No Smiles said. Because apparently saying the same exact thing will somehow make me understand. Like how yelling at someone who doesn’t speak the language will suddenly get the message across. Um, no. I didn’t have problems understanding. You just don’t understand that I’m bringing back the same receipt I was given this morning. She again pointed out I «must be wrong because there’s no way to have the wrong date on a receipt.»
I suggested all the same things about pulling up transaction number, or employee ID number, telling her I was asleep yesterday morning, didn’t even come to Vacaville yesterday. How I visited this morning, some girl helped me and told me about the promo. She very clearly reluctantly agreed to honor it this time, «but next time bring in a valid receipt with the correct date.»
Ummm, excuse me while I pick my jaw from the floor after your snide remark. I did. I brought back the same receipt from this morning. I didn’t realize I needed to check the date after flat out saying I’m mistaken and insinuating loudly that I was a liar.
I didn’t even really want coffee that much, just wanted to participate in a neat promotion because I’m not usually around a Starbucks since I live in a small town 45 minutes away and don’t get to a Starbucks much.
She could have at least pretended that the register could have the wrong date because an employee didn’t close the register correctly last night. Humor me and talk about me behind my back later like most food service workers. Don’t ridicule me and make snide remarks to my face and walk away.
Also, my coffee tastes like crap.

They were much nicer today. It might have to do with the time, but the baristas were very friendly today!
The new cashier is a moves at a slower pace than what I’m normally accustomed to at other locations, but I appreciate that the lady cashier here is really sweet.
If they keep up the wonderful attitude here I’m sure more customers would be happy with their experience here in reflection of the past.
I hope they keep up the wonderful job and a positive attitude. A little of that definitely goes a long way.

I usually only end up going to this particular Starbucks because it just happens to be on my way home and near places I go to often like the gym or Costco. But I wish there was another more convenient Starbucks to go to, since this one always takes fooooorever. I don’t even go during peak hours and I still end up waiting sometimes ~15minutes or more for my drink. And it’s only an iced drink too! I’ve tried the drive-​thru out, but that usually takes a while too.
Also, I’ve learned the hard way that when it is busy, never ever ever park in the parking lot directly in front of the store. The line for the drive-​thru extends and winds all the way back there and you will literally be sitting in your car for quite a long time until that line dies down.