Pier One Imports

I have to say I agree with Rod C., I have experienced the same rude arrogant and condescending attitude as well from the Manager a much older blonde haired woman. This has happened the last couple of times I have gone into this store and never before. This must be a new manager or she decided to come out of the dungeon and place her wrath on the staff and customers. I will be writing something also to the corporate office. She needs to learn that there is a nice way of communicating to people.

I was all set, and in fact standing patiently in line, with items in my basket, while a woman at the counter said she be right with me. She was tagging items or something that had nothing to do with helping customers at the moment. One cashier was helping the person in front of me. There were two customers in the opposite side of the counter as well. Just as this woman made a move to help me another customer who had just walked up seconds before interrupted and the clerk went off to help her instead. I couldn’t believe it! Talk about a horribly rude customer but an even worse clerk that decided my patience and sale in hand was not worthy of consideration! I stood there for a few seconds, but then left the line, put my 10 items back where they belonged on display and left the store. That was the worst experience I’ve had in there in 20 years! I guess I’ll just have to find similar items elsewhere because why would I want to support a corporate culture that trains their employees think that behavior is acceptable? I guess I should just be thankful that their clerk saved me money on items that I would have liked to have but didn’t really need. Whoever is in charge of corporate customer service ought to take a look at what is going on at this location. I won’t being going in there again for a long time.

Excellent store if you like the finer taste in life. Their furniture and other items are impeccable. If you are into sophisticated, bohemian flair in your décor. This will be your dreamland.
We had a gift card. We were about to use it because we were waiting for an item for sale. The prices are more pricey but they are beautiful to have to home. I believe the price compensate the quality.
We will be back. We are thinking two large picture frames for our wedding.

This Pier One location unfortunately suffers from rude, arrogant, condescending, pompous staff members. Especially one of the store managers, Tracy, who apparently does not understand the concept of customer service.
We had been customers of Pier One for many years, but we shall not be doing business with them any longer. I have also informed their corporate office of how poorly their staff at the Valencia location just treated a formerly loyal customer. Let’s see if they care…

I love it when I’m greeted at the door and asked if I need assistance. It sets places like this apart from companies that don’t greet. I always have had a great experience at this Pier One. It’s a great spot to pick up items and ideas to decorate your home. My wife loves this place and if I left it up to her, we would look like Pier One… Not gonna complain!

I stopped by Pier One this evening to see what post-​Christmas deals were available. All over the store, they had 50% off Christmas signs posted. I spotted a really cute porcelain bird salt and pepper set on the clearance table. Now mind you, the 50% off sign was RIGHT NEXT to the shaker set (see pic). Plus, there were three or four other 50% off signs on the table, so I figured I’d buy the set since it was such a good deal.
Well, imagine my surprise when I brought it to the register and the woman ringing me up, who happened to be the manager, told me they were not 50% off. The woman said that to be half off, the item needed to have a red sticker. I pointed out that I had purchased a candle and some ornaments at half off that didn’t have the sticker (they were also next to 50% off signs), and she said that the ornaments didn’t need a sticker. Of course, her answer didn’t explain the candle…
Well, I decided I didn’t want to pay full price for the shakers, but when walking out of the store, I was really bothered that the shakers were on prominent display on the half-​off table. To be honest, at that point, it became more a point of principle than anything else. I stopped a nearby employee and I pointed out that the birds were right next to the sale sign, and that there were three other signs on the table saying things were 50% off. The employee shrugged and said that they really weren’t Christmas items. I asked him why they were on the Christmas table then, and he said they were probably there because they were the last set. When I pointed out that there was another set right next to it, he said that maybe they were there because they looked nice with the rest of the items. I said that it really didn’t make sense that they did that and that they should honor their signage. The guy said he would check with his manager and disappeared for a few minutes. He came back to say that it was a no-​go and that despite the placement and signage, they would not give me the discounted price…
So all that to say, nice store, nice merchandise, but horrible customer service. Customer service is what makes a buyer a repeat customer, and suffice it to say this customer is taking her money elsewhere…

The night before Thanksgiving, my house: crisis mode. You see, hubby had broken half our formal wine glasses over the past two years (without telling me), and I was a bit beside myself as I prepped for our first TG after a two-​year hiatus. Okay, I totally freaked out. After having a basket-​case moment and resigning myself to a table of (sharp intake) MISMATCHED GLASSES, I was set to go shopping. I decided that my personality has decidedly altered since my wedding day, and I wanted some fun wine glasses to match. Unfortunately, with two kids, a birthday, and a holiday coming up, I no longer have $ 40 to spend on every glass (never really did, they were all gifted), and a trip to the mall yielded nothing but a set of four Crstial D’arques glasses that are exactly like my folks’; not the design for the new, wild, crazy, mismatched glasses me. And $ 20 glasses at Williams Sonoma weren’t an option. But while brainstorming places to buy funky glassware, my mind remembered Pier 1, and it has been a long time since I’ve visited. One just doesn’t visit with small children – the whole place is an accident waiting to happen. But, with my stylish and trend-​aware 10-​year-​old in tow, I felt like I was re-​discovering an old friend. A funky friend from awhile back who I’ve just visited again and discovered more in common with than ever before. We found two funk-​worthy wine glass candidates, and after careful deliberation my 10-​year old decided on the turquoise goblets that were $ 7.99 a pop. Not bad at all. Customer service is fantastic too, with the attendant taking the glasses off our hands so we could browse around a bit (did I mention my 10-​year old has a penchant for the aesthetically inspiring?). We didn’t end up with anything more than a new handsoap for the guest bathroom, but we both decided that Pier 1 is a place that we shouldn’t forget anymore. Good thing my kiddo has a great memory. We’ll be back, I’m sure.

Cindy is really great! We just bought a lot of new furniture– very good quality in comparison to many other FURNITURE stores around. Very happy with my purchase.

I LOVE Pier One Imports. If I could I’d bring so many things home with me every time I visit. The guys here are friendly & unlike other places you are not bombarded with «Do you need help? Are you looking for anything in particular?» every 3 minutes. I really appreciate that. I’m the type of shopper that if I need help I will ask for it, don’t ask me every few minutes. The manager is also really great! Now that I’m thinking of it I need to go there this weekend & see what’s new.

Love Pier 1 for some of their unique pieces and accessories. Somehow pricey, and yes, the sale is not that great. The store manager I believe her name is Jeanette, (Valencia store) needs to take classes on customer service. She seems very snobbish and does not feel that customers are doing them a big favor, buying from their store. Who cares, somehow I get that attitude that as long as she gets her $ 10/​hr, any customer is not worth her time. The rest of staff are really nice, I guess they are all new. Don’t worry I will still shop, but from another store not in this Valencia store where I feel welcome.

I go into Pier 1 once a year and rarely buy anything because it always has the same stuff. Also the store is over crowded with merchandise. They need to space out the store better.

Nothing talks to me. Never a good sale. Very small clearance section. Better sales at Cost Plus.

Don’t like the management. Don’t enjoy seeing the manager with her cleavage hanging out and bouncing everywhere. I get anxious just walking into this store, they watch you and follow you and I can hear the floor manager tell her associates to check back with me. Let me shop. The questions I get asked when I first walk in are to up front. Let me walk in and enjoy myself. I will say NO to your questions that cant be answered yes or no. Also NO for the hundredth time, I do not wan’t to sign up for your newsletter. The associates working there don’t look like they want to be there. Also not the best location.

Second time here to buy some candles on sale.
Nice store to decorate your home but pricey.

I can’t believe just 2 review
I love this place
I want to redo my house
And I just got credit approved yay
Time for shopping.

Nice items for the house

My girlfriend and I LOVE this place! We get withdrawals if we don’t stop by for our weekly perusing of the chairs, bathroom stuff and cool and kitchy home decorations! We have bought a whole dining room set mostly on sale and clearance items. Only probs I have with Pier 1 is that you can’t get delivery from their website and once I had to carry a dining table and load it into my car myself while the staff stood by and watched. Gretchen and the whole gang ROCK! We will be back many times over!