Pep Boys

The service is good here. I got catalytic converter, full service, and radiator work done here. Engine compartment was left clean and car runs great. Eric kept me well informed as to what was going on with my car and recommended services. Chris was very helpful and informative at checkout. Thanks guys!

Charged an arm and a leg but still didn’t fix the initial problems I came in for. Clerk keeps saying it’s your speakers that are causing the noise, well why don’t you disable it and see if that fixes the chirping noise instead of just assuming that it is. The radio was off, why would the speakers make that noise still? Don’t be a mister know it all. Only saving grace is my brakes are new, wheels aligned, and oil changed. Gonna have to go somewhere else next time.

Had backup light replaced on Jeep. Eric installed for me at no charge after purchasing bulb! All done in 10 minutes! Great service !

had an appointment, and it was confirmed for 4 tire change. when I arrived at the store, they advised that they don’t have the tires in stock — they’re in another store! this was an online order that confirmed not only the inventory but the appointment. staff were less than helpful and seemed more interested in tapping on their cell phones than for helping customers. stay away !

Service customer service here is a drag. They obviously need some coaching on how to prioritize and utilizes the staff correctly. 3 customers waiting for almost an hour without one single paper work completed.
Did I mention this is my second time here? Why am I here?! The mechanics forgot to reset my settings on my 2012 BMW 528i after charging me $ 600 worth of repairs (oil change, rear break pads and rotor work) I figure you’ll want to make sure you do everything correctly the first time around with a job this big.
DO NOT COME HERE!!!

Don’t bother making an appointment. It is a complete waste of time! I had a 2 pm appointment and didn’t drive away until 415pm. For an oil change? This is outrageous! It takes 20 – 30 minutes for an oil change! Maybe these guys are unaware? I was told wait could be 60 minutes which I was fine with because I didn’t have to be in Napa until 4pm. To add to my frustration i had two people show up after me and leave before me for the same service! Because the communication is terrible and because the lack of customer service I will NOT be returning and WILL advise everyone I know to spend a few extra bucks for much better service.

My father and I USED to take our vehicles here all the time because they have unbeatable prices. Slowly, we noticed a change in how efficient this business is and it certainly was declining. I had my breaks «fixed» here once, about 2 years ago and had to constantly return to have them adjusted. After that experience, I told myself I would never come here again. Today, I changed my mind and wanted to see if anything had changed over the years. First off, they’ve updated their lounge and have established individual check-​out stands. It looked promising but unsurprisingly, I was quickly disappointed. After waiting for about 20 minutes with not even a glance, a woman finally approached me and asked if I had an appointment. I’m well aware that this is not a jiffy lube or any sort of «get it, get out and go», but I have NEVER had to make an appointment here for an oil change… or for anything else for that matter. I was shocked when she asked me so I said, I just needed an oil change. Her response: «with only one technician on duty and 5 other people trying to get their car worked on ahead of you, the next available slot is Thursday.»
Seriously? Perhaps you should have saved the money you spent on that cheap lounge and hired more technicians. At least save the attitude: it’s not my fault your establishment is understaffed.
Anyone looking for an easy oil change-​save yourself the trouble and go down the street to oil changers. Professional, timely and won’t shoot attitude at you.

Okay, let us start with some of the basic things mechanics are suppose to do.
1. Quote you correctly.
2. Fix your car.
3. Make sure you do not have to return anytime soon.
Guess what this place doesn’t do? All of the above.
This is what pep boys will do.
1. Improperly quote you
2. Damage your car with their inexperienced mechanics.
3. Make sure you have to come back and juice you for money.
Avoid this place like the plague. Tell your family to avoid it like the plague. In fact, let’s all get together and boycott this place.
My experience with them was as follows;
I went in because of an accident and they were suppose to replace a basic tire. That went from replacing one tire to replacing a whole axle, then two axles, then they destroyed one of the lug bolts connecting the axle to it. The total estimate was 1600 dollars. (when insurance coverage it came out to over 2300). I had two lights on my dashboard on afterward which they said if they wanted me to have it fixed they would charge me more.
The next experience was for a BASIC OIL CHANGE. That was it. Now, my check engine light is on after two week period. TWO WEEKS!
Please, don’t come here. Don’t even think about it. RUN.

I had a scheduled 1:30 appointment for a simple oil change on a company car… It did not get finished until 4:15… Absolutely the worst experience ever. They don’t care about your time at all. They just shrug their shoulders. Do not go there!!!

I made the appt and specifically said I wanted Valvoline Only for oil. I arrive and say again VALVOLINE only for oil! I’m told there’s an extra sur charge for premium oil. I acknowledge and agree. I waited 1 ½ hours PAST my appt time and then watch them pour Pep Boy oil into my car! Wth! I bring it to their attention Oh, gee sorry. I’ll Zero that out and get you what you want!
! 3days later everything is finally over with them.
Turns out That day when I got my truck back not only were there oil prints from hands and shoes all over the paint and leather and carpet of the truck, the driver side seat control was broke! The mechanic didn’t wear gloves or put paper in the car!
I brought it to their attention (Dallas) immediately and I got less then an immediate acceptable solution to what happened. I got jerked around and waited overnight for a part to fix my truck that they never called me to come in and have fixed, even tho the part was sitting there at the shop. When I asked why no one called me when they said they would I was told that this person couldn’t control what others did when he wasn’t there! But gee, can you come tomorrow?
After going straight to headquarters, I was finally put in touch with the real manager there Ryan (not Dallas) and my truck was fixed Paying for everything of course AND they paid for my vehicle to be completely detailed inside to make the oil go away!! Ryan was extremely professional and apologetic!
Bottom line: I will never go back BUT because I pushed and pushed I got acceptable results to what should have never happened. S#it happens, I get that. But poor customer services and sheer laziness for someone else’s property is never acceptable. At least they acknowledged their mistake and fixed it. For that, I’d give them another STAR if Unilocal would let me.

Just wanted to share a story about great, great customer service. So a couple of weeks ago, I go in there and head straight for the windshield wipers area. I needed replacement wipers for my rear car window, and some nighttime headlights. Thinking I could find wipers quick, I realize they’re not listed. After a couple of minutes of fumbling around, an employee shows up and asks if I need help. I said yes and she shakes my hand and introduces herself as Sue. After a few minutes, she finds me the wiper # and I find one that I think will work. Next, she looks up which headlights I need and I get those too.
Thinking everything is okay, the Mrs installs the headlights just fine but brings up the fact that the wipers don’t fit at all. After inspecting it I realize she’s right. So I head back to Pep Boys and look for the customer service department. Immediately I see Sue again and explain what happened. She gives me another wiper set to try out. When I find that those didn’t work either I dejectedly make my way back to Sue, explaining what happened. She tells me not to worry about it and simply gives me my refund.
If there was ever a time when Pep Boys went above and beyond, I think this was it. Only wish is that I was able to find suitable wipers, but that’s what happens when you go to a car wash that routinely has customers upset with them. Even though I only found one of two things I needed, still felt that Sue has demonstrated what all employees anywhere should be doing… Going the extra mile for their customers.

On my way to an interview, my tire blew out on the highway, and I had no spare. I got towed to Pep Boys, and, despite it being the very end of the day, they stayed late to change my tire so I could make it to my interview. I am so appreciative of this place! And special thanks to Eric, who really streamlined the whole process.

My boyfriend goes here all the time. He always mentions how much he loves Pep Boys because they give him coupons in the mail. Yesterday, i just got an oil change from them. I was kinda disappointed that they said it would take a couple of hours but the price was well worth the wait! The guy was nice enough to even let us know that there were coupons right at the counter! I got a regular oil change for just $ 21.70. Sure, it’s just a basic oil change so It wouldn’t even be very expensive in the first place but I was dreading how much it was going to be because the last time I got an oil change elsewhere, i was charged over $ 80… Overall, good experience :) … and it’s even better when your boyfriend is a sweetheart and offers to pay anyway: D

I love all Pep Boys ever since my dad got me on to them, especially my local one here. Nice polite group of guys, working methodically, patiently through the line of busy customer requests. Now that their appointments are online, even easier! They can text you when the car is ready, so go shopping nearby! And I REALLY love their special offers & coupons, so you have to time your services as much as possible. The local shop in Vallejo has always been a congenial group of guys. Waiting on car service or repair is always a pain in the rear anywhere (dealerships are the worst, costly, & not necessarily better care), but we all NEED a mode of transportation, so thank you guys, for taking good care of my baby!

These guys are trash. I was waiting in line
with other customers for about 45 minutes with employees just standing there looking at us. Even though the previous day I made an appointment for 3pm, they still made me wait a ridiculous amount of time.
When they finally got to me, the employee who was supposed to be helping me picked up the phone and started talking, ignoring me for another 15 – 20 minutes while i stood there.

Rolled into the store with an item I wanted to return, I had lost the receipt and sometimes you can’t make a return without it, anyways I was helped out by Marc, I believe he’s the manager, he took the time to look up the purchase on the computer and have me a full refund!

If I could give a negative number! We just replaced all the tires on our car and wanted to have both of our vehicles oil changed. The owner insulted my husband when he decided to look for a different place to have work done. He told he to get out and came at him in an aggressive way. My husband is disabled and has trouble walking.
Update: thank you for encouraging us to look elsewhere by your rude treatment! We went to OCM Automotive saved money, great service and we went to the Buttercup restaurant for a wonderful meal while we waited! Then we took our car in for its 60,000 mile service, timing chain replacement and repaired the air conditioning.

Came here to pick up some spray paint. When we went to check out, there was no one at the registers, and about 4 – 5 people behind the counter at the tire & service consultants area not doing anything. They ignored us and another person waiting in line, until their manager came onto the floor and told them to help the people in line. The employee who rang us up didn’t say hello, she just acted pissed and complained loudly about her manager in front of us. REALLY unprofessional. Was glad to finally leave.
On an unrelated note, they take Apple Pay now.

I used to work at a Pep Boys when I was in High School (many, many, many moons ago). Back then, you had to know something about cars, parts and how to count. You had to pass an ASE written exam to work at the parts counter. You had to know how to operate a cash register if a sku wouldn’t read. You had to know how to take paper money and give correct change. Now get off my lawn!
But seriously, I heard that recently Pep Boys closed a lot of their outlets and completely re-​vamped their business model and «updated» the surviving stores. While I can see an improvement in some areas, I have seen some serious weaknesses in others. At least at this Vallejo location.
The performance parts (hot rod) area is probably the best you are going to find in a chain. They blow the doors off of Autozone and Kragen, or whatever Kragen is calling itself these days. It by no means is Summit or Jegs or even Vic Hubbard or Monument. But, they have some quality stuff. Especially, if you have a SB Chevy.
You won’t have to worry about staff bothering you while you shop if you like to be left alone. The down side of this is you won’t be able to find a staff member when you are ready to check out, either. And God help you if they can’t get a bar code to scan.
If you need to get a replacement part, go in there already knowing the part number or exactly what you are looking for. The parts department is completely clueless. I’m not holding them totally accountable for this. It’s managements responsibility to ensure that their staff is, at least somewhat, trained. The staff I have encountered here is trained to pull an item off a shelf, or scan an item. That’s about it. Don’t ask for an opinion or advise. EVER! You’ve been warned.
They sell a lot of trashy crap to stick on your car or on the wall of your «man cave» or whatever. I guess that was the big re-​vamp. They have a beverage cooler at the counter, but it never has any beverages in it. Except Coke Zero.
I wouldn’t bring an enemies car to Pep Boys for service. Their rates are criminal. There are a thousand independent mechanics in the Bay Area that could service your car better and cheaper than Pep Boys. Probably faster, too.
So that’s about the long and the short of it with my experience here. You can go in for yourself and draw your own conclusions. Good luck and be safe on the road Unilocalers!

I would like to take this opportunity to say «Thank you so much» to Chris Meyerhoffer and Joe the mechanic they both did an excellent job on my car. I did some price quotes from the other three auto places nothing to compare to PepBoys I’ve save $ 40 dollars and they even go beyond what I expected them to do on my car. When I came in they greet me with the smile and after they done they even asked me if they take good care my needs and again greatly appreciated to Chris M. & Joe the mechanic. I definitely come back to PepBoys in Vallejo.
Excellent job all the staffs in PepBoys in Vallejo!!!
Respectfully,
Maria G.