Brake Masters

I honestly give this place 0 stars. I was told to go here by my parents which was a huge MISTAKE! I went in to get my front and back brakes replaced, the manager said I needed all this other stuff. Like an idiot I agreed to it. Ended up paying 1,200 $ if not more. After they were done my car screeches when I brake… I’ve been back 4 times and still the same problem! They obviously don’t know what they are doing! I came here thinking since its a big company I would be secure. Please do your research and go else where. (Keep in mind my car never had that problem before hand)

Do not and I repeat DO NOT go to this break masters location. It’s a rip off and the owner gives you whatever price he wants not the prices other break masters are supposed to give you. I took my BMW which I lowered to this location and the owner who was working there (works at the desk one day a week) said that the machines were new and that my car would «mess up» the machine. He asked me to pay $ 140. Then after telling him that my parents took their cars to that location he changed his mind and said $ 120. He didn’t make eye contact with me or respect me so I left. I went to the other break masters location on reseda and the guy at the desk was sooooo helpful and asked me to pay $ 60. So if you would like to go to break masters choose the other location because this location is crap. The alignments are always off and the breaks squeak after couple miles. Been doing business here for a long time and stopped because I realized that this location is complete cheap location… and thank you.

This place is a complete rip off, I went in for an Alignment only and was informed by the manager that I needed more work to be done on the car (Replacing Control Arm With Ball Joint) and wanted to charge me $ 629.90 without the alignment, when I had all the necessary work done including the alignment for a little over $ 400 somewhere else, in addition he was extremely rude!!! AVOID this place!!!

147k miles on my car I’ve had only one brake job from this place about 10k miles ago. Squeaking like crazy today. What I’m saying is. original brakes 135k miles, their brakes, squeak after 10k. crap!

Place is awful. You may get lucky and they may just do the what you’ve paid them to do correctly. Brought the car in on a referral where the service will be covered. While fixing the initial problem, broke something else. 30 minute job turned into almost 5 hours. After repairing the first issue, 2 lights went up on my dash, which they ignored and only acknowledged after I came back and told them. They will jack up the price on whatever possible as they found something else wrong with the car. I compared prices with my mechanic, brake masters wanted $ 80 more. I highly recommend avoiding this establishment.

Paid $ 800 for a problem they didn’t fix, picked my car up right before closing and realized they didn’t put my wheel lock key back in my car. Wouldn’t have been a big problem if they were open on Sundays… that plus the fact they shysted me out of almost a grand. Won’t be coming back anytime soon.

This is the first time i come in this place to have my brakes, clutch checked and they told me there was more parts to be changed in this 2000 celica gt i was so upset cuz i had just got the car and had to start investing on it they charged me 1,946 dollars and they had nerve to say they provided me a discount what a shame…

I was sent here by America’s Tires for a discount on my alignment after purchasing tires. I wish I would’ve went somewhere else and paid full price. I phoned prior to my arrival to see if there was a long wait. Francisco answered and sounded irritated like he wanted me to go somewhere else. I just wanted a rough estimate such as are you working on 4 or 10 cars so I can determine my wait time, he responded «I don’t know». This should have been my first sign to go somewhere else but I kept driving. When I get there all of the workers are on lunch. I know everyone needs a lunch but what I didn’t understand is why the entire shop basically shut down for lunch. People can eat at different times, I’m just sayin. I patiently waited 45 minutes for lunch and my car was ready 20 minutes after that. I get on the freeway and within 10 minutes I notice my alignment was worse than before I brought it. I phoned Francisco right away who informed me to bring it another day. Horrible customer service, horrible work. I won’t be back. I went to another Brake Masters who corrected the alignment. Coming here was a big waste of my time. Don’t Do It!

I made an appointment to have my oil and transmission fluid changed. My appt. was for Saturday morning at 7:30. I know it’s Saturday morning, but if your business is open and taking appts. don’t you think YOU SHOULD BE THERE??? I left at 7:45, and no one was even there yet. I totally hauled my butt out of bed to make my appt. but this business couldn’t bother to open on time. Who runs a business like this? Very unprofessional.

Horrible horrible horrible service! I get there at 5:40pm on a Saturday driving from Studio City, for an oil change. The guy Francisco gives me the most smug/​sarcastic smile telling me that it has to be until next week since they don’t pay us overtime after 6pm. First off that’s the cost of doing business with the public and secondly there wasn’t even an ‘I’m sorry” or discount offered for the inconvenience.

My alignment was off… The damn car was drifting. I assumed I needed front and back alignment but the computer called for a front alignment only. Saved me $ 10 on an already great deal. The oil change was $ 20 with a coupon. Was in and out in under an hour– efficient if you ask me. I sat and watched my car part of the time– the shop is very open and viewable. They have chairs inside and out. A TV too.
The supervisor was kind and friendly.
I hate taking my car in for servicing but this was convenient! They are open till 6pm

If I could give this place a big fat ZERO — I would. Totally dishonest mechanics. I went in for a realignment and they came back and told me my front left and right control arms were cracked and that all my struts needed to be replaced. A total bill of $ 1500.
When he told me this, I told him I was going to get a second opinion, and then he started getting upset with me about it by copping a completely unprofessional attitude. I am totally glad I didn’t let this liar get the best of me. I took it to a reputable auto shop and they told me that nothing was wrong with my struts or my control arms. He propped it up on the lift, and showed me himself, and nothing at all was cracked, or wrong. All that I needed was an alignment and it would cost $ 45 at his shop. $ 1455 total difference.
It’s absolutely pathetic that anyone would lie to make a profit. Whatever you do, STAY AWAY from here, unless you want to be lied to and pay out the door for an unnecessary repair.

I won’t lie, this time around, I felt the service was different. The manager (different from last visit) was a bit busy when I arrived. He had a lady in front of him, plus phones were all ringing off the hook. But honestly, I felt like I was being hustled. Like I said, it was a different guy, There was no acknowledgement, no greeting, His customer service skills kinda sucked. I had asked for some water and he just walked away. He quoted me about $ 40 to begin with. Then he tells me, I need New windshield wipers, brake fluid, and an air filter. I was here 12 days ago, had all 4 brakes done, why wasn’t the brake fluid done as well? That’s like going to a carwash and they wash your car, but don’t vacuum it. So nowww, it went from about $ 40 to about $ 150. I was also told it would take an estimated 25 minutes. Been here almost an hour now. I bought the windshield wipers but they weren’t installed. The manager looked me dead in the face and the new ones had been installed. .really?!

Best place to go for Brakes and oil change.
Great service, friendly staff. Been using them for years, and here I’m again. Ask for Francisco.

Never go to this place to start the manajer Juan is N aso but big aso
Really bad attitude try to fix something
That never was bad
I took my car to different mecanic and they don’t find any problem …
Simple don’t go to this place…

Warning I had 2 of my vehicles serviced here. I noticed on both invoices they wrote my license plate number down, but changed it by one number so they could not look it up if I came in for service without the invoice .
We also noticed that the lifetime pads they sold us didn’t have any brake pad sensors on them .So by the time you realize there is a problem the rotors will already be damaged

Quality service, great people. Wheel alignment just for 44.95. Say u were sent by astro tires. Regular price wud be $ 69.95.

I was really close to submitting a complaint to the better business bureau for false assessment on services. But instead im posting here. I took the issue to two different mechanics for consult and they didn’t find the same thing. Don’t get your major items fixed here. Go somewhere else. Its called Brake masters after all. I also know of a spot that i used to to on Zelzah ave. called brake masters and it closed down as the owner was draining out the oil halfway and filling with new oil, mixing them. This franchise has a bad personal track record.

I came here because the place avg. 4 star reviews. My experience was unfortunately worthy of 1 star due to poor service. I left there feeling completely ripped off. Paid for wheel alignment that was apparently incomplete… right rear toe measurement was -.03 in the red all other readings were in the blue. When I questioned it, I was told it was that it was probably because the strut was going out which is total BS! I pulled up the wheel alignment specs online and asked the manager to explain why the numbers were so off in comparison to his and he became quite annoyed, so I left.
Ended up taking my car to Meinke and they corrected it, all measurements in the green. Granted it costed me an extra $ 60, but my alignment is good!

Professional, efficient and like Paula said… Honest!
Great prices too. I stopped taking my car to Jiffy Lube (so expensive) and brought it here for a standard $ 25 oil change. Also, we have brought in the car to check the brakes, free of charge. The owner Juan is super cool, and will keep you posted on the status of your car. I’ve even made the drive out here since moving to DTLA, I just trust them that much. Parking in the back side, right off of Sherman Way.