Firestone Complete Auto Care

Big thanks to the guys for taking such good care of me. They went above and beyond to what I needed to make sure I got the full service. They also took my car on the fly when I didn’t have an aptmt & made sure I was fully checked and safe. I’ll b coming to this location from now on.

Isaac has been a huge help. They are staying late to replace my tire. Great service — and much appreciated!!!

They were kind enough to keep my car, until I figured out my financial quagmire, without charging storage fees.

Just a quick update to my review from this past September…
I replaced all four tires a little prematurely because one took an irreparable puncture on the way home from work, and the wear on its paired tire was pretty heavy. (The rear tires could have gone for another 8 or so months, but I wanted to keep the wear even.) I called Arturo from my car shortly before closing hours. He got on the phone and quickly found my tires at another location, arranged for them to arrive following morning by 11AM, and worked out a fair discounted price for the set and installation. The tires arrived early the following morning (about 9:15 AM), and I was on my way to work in about 2 hours. (They also installed a new battery, so it took a bit longer.) Their techs are efficient, reliable, and relatively fast considering the task. And Arturo is the best. Great job!

Really great guys working here. Super professional crew. Got me in right away to get a new car battery. They even made sure to check the battery first to make sure that was what I needed to do hoping to save me some money.
I will definitely be back here for my next oil change or whatever happens to my car next.

They are the best people to take a look at your car, check the alignment, oil change, you name it. I have brought two cars to them — each with countless issues, but they fix it each time AND make sure the problem never arises again.
They are thorough, fairly priced, and I would trust no one else with my car — no matter how old or new the car is. These guys will make sure you feel comfortable driving it again.
Also, they helped me fight AAA when my battery died, but the tests were saying otherwise. I brought the truck in and these guys personally negotiated with AAA to make sure my battery (which was under AAA warranty) would be replaced so I wouldn’t have to deal with it again.
Always go in and talk to Caesar. He will make sure to lay out the problems, the solutions, and try to get you the best price. I am not kidding, just always go to these guys. 100% recommend.

Great experience. I needed an oil change and came in on a Sunday. Isaac was very helpful and made sure I car was checked and addressed all of my car concerns. Id go back and recommend them.

I’m happy with the way my car has been taken care of and they have pretty good deals, the alignment package is the best cause it’s for life and they have other little things too for life and if not then good warranties, great customer service, I always go to Isaac.

Stopped by expecting to have to wait 2 hours + for an oil change and brake inspection. To my surprise I was done within the hour. They were honest to let me know brakes were ok for a few months (which is rare now a days) These guys are awesome. Thank you Cesar and Isaac.

Everyone that works here are amazing! They really take care of you, they always find ways to help you and your vehicle. I’ve gone to other firestones around my area but I’ll rather drive 10 miles to this location. Cesar rocks!!! Ask for him, and you’ll be in great hands!

in an industry where you always have one hand on your wallet and always feel like you are about to get bent over a barrel, isaac and the guys here are a refreshingly honest bunch.
had a slow leaking flat tire – a run-​flat tire. called isaac and found out they were one of the few shops open sunday and near our band’s rehearsal studio.
isaac took a look and showed me the small staple that had punctured the tire. unfortunately pirelli doesn’t allow them to plug holes so i had to get a new tire. fortunately firestone carries bridgestone and they have a new run-​flat which is cheaper and carries a higher speed rating than the pirelli i ruined.
i was concerned about having one tire outta balance with the other as the other one has a LOT more wear. now isaac coulda just picked me off and forced me to buy two tires but he was honest. he showed me other alternatives and said we could go cheaper but not for run-​flats.
i was in and out in 30 minutes. honest to goodness service and no bullshit.
refreshing.

I have to say these guys rock!!! There is NO UPSELL here! Last service i had done was an oil change, replaced two new tires and repaired a flat tire. $ 75 for Synthetic Oil change, $ 20 for flat repair, $ 63.99 per tire = a fantastic deal.
If you find yourself with an automotive need. I’d recommend this Firestone for their excellent costumer care and service.
Thumbs up Firestone!

I have been to many Firestone’s in quite a few states and this was the best experience I have ever had from beginning to end. He took the time to show me everything. I felt like I was included in the whole process which is different from what I have experienced in the past.

I’ve owed these guys a review for a long time– I’ve lived in Sherman Oaks since September and I’ve been here twice; once for an oil change, and once because my coolant hose was busted and my engine was smoking and I thought I was doomed. Luckily these guys fixed it up. They always get stuff done really quick. They don’t overcharge you or add on services without telling you, and Caesar personally drove me home and sent a technician to pick me up on both occasions, which I really appreciate a whole lot.
I couldn’t pay upfront for the services either time, so Caesar set me up with a Firestone credit card (even though I have terrible credit) and told me everything I needed to know (pay it off in 6 months or else you’ll get slammed with interest charges) and I got it taken care of. It was a lifesaver.
I’ve never been to a Firestone I didn’t like. They’re always really friendly and happy to help, but this one is the best I’ve ever been to!

I appreciate the outstanding customer service that the staff provided last week. I visit this store to service my vehicle. The staff was very attentive and helpful. The employees I interacted with were very knowledgeable about the store’s products and services they had to offer, especially Cesar who seemed genuinely interested in helping me and able to explain along with walk me through the issues my vehicle had. Because of their efforts, I was able to fix exactly what I needed and I am very satisfied with my service. I will continue to visit this store in the future, as well as recommend it to others.

I love coming here for my oil change. They always provide me with great and reliable service!

I will come back definitely to this place excellent customer services and they are very professional and friendly :) I used to take my car to Pep Boys and everytime it was something with my car plus awful customer services. From now on Firestones will be the place I take my car for oil changes or anything else I need. :)

I came in here for a set of tires several days ago because i just realized thanks to a friend that my tires were crap. I was skeptical about this Firestone place since it is a national chain instead of the mom-​and-​pop shops i normally go to, but i needed tires and gave it the benefit of the doubt.
I arrived and receieved a friendly greeting from Sophie. I told her what i needed and she gladly showed me all the available tire choices for my car, including what’s called a «Lifetime Package». The tire prices were actually better than i expected them to be, so i jumped on a set of Bridgestones. And knowing how L.A. roads can be i went ahead and got the Lifetime Balance and Rotation as well.
Sophie mentioned a wait time of an hour and a half for the service. I was watching the TV inside, made a few calls, and next thing i knew she called up my name saying my car was done. It took less than an hour. I was amazed, and the tire shine on my new set was a plus!
Overall my experience here was great. Customer service is great, informative and friendly. My tire service was done within a very reasonable time. I will definitely come back here for anything else i may need for my car.

Truly exceptional customer service and reasonable prices… And the most important serviced my car in the timely manner. Definitely recommended service shop to do business with.

Don’t waste you time on this place. I went in to remove a nail from my tire and instead got my rims scratched and they had the nerve to try and cover it up and made me wait for and hour and a half just to let the paint dry. And still tried to charge me. When I refused to pay the manager Caesar rudely treated me like I was the one in the wrong and told me never to come back. Poor service and disgraceful staff.