Pep Boys Auto Service & Tire

They were insanely nice & helpful. Very polite employees who have great customer service skills. I took my car here today to get looked that. They did a tremendous job. I’m very satisfied. ¹⁰⁄₁₀

Absolutely useless for anything other than buying tires because atleast then you can see what you are getting. Payed over 200 $ for inspections and random «this might work» stuff done on my car because the check engine light was on, everytime they couldn’t seem to find the issue but they were more than happy to charge so they could poke around. Took it to another auto place after this pep boys couldn’t find the issue for the 2^nd inspection, and the other auto place found the issue in less than hour, 2^nd auto place even mentioned that whoever had looked at my car previously and done work on it had done things they were not suppose to with my model car. Would not recommend this place in the slightest. Waste of money.
I even brought this issue up with one of guys behind the counter after the 2^nd inspection, «why am I paying $ 70 a inspection for yall to find nothing» and he said I should take it to my dealership… Still doesn’t make sense how the second place I bring it too which is not my dealership could find the issue so quickly and half the cost… Ridiculous.

I went to this Pep Boys at the recommendation of the service station owner of the Union 76 down the street because I needed to know what was the problem with my left front tire. I had just filled it with 30# of air because it was at 5#! I drove directly to Pep Boys and asked if they could take a look and tell me if there was a leak or something in my tire. They said it would be about an hour and I said fine and waited. I had to check on it twice while it was up on the rack. Finally the guy who set me up came to tell me that the tire was fine and had no nail in it. I took it home and the next day went out to check it. It was down to 8#, so I took it in to a «real’ tire dealer (I thought but I was wrong about that, too!). At least the actual tire dealer found a nail in it just by looking at the tire where I parked to sign in.
Why is it that car mechanics, repair, dealers, etc. treat most women as though they couldn’t possibly know anything about their own car? I’m in my car every single day and I know when it doesn’t feel right, whether it’s a tire or some other problem. I rely on my car for all my transportation needs, whether local or 500 miles away. I would love to find a car mechanic or repair of any kind that doesn’t have that condescending, dismissive attitude that assumes that women have no sense of what’s wrong with their car. I will never return to another Pep Boys — here or anywhere.

In all my many years owning cars, I have never encountered such an honest, straightforward and informative mechanic as Josh. He gave me the most thorough diagnostic overview, explaining everything so clearly & made recommendations that not only saved me hundreds of dollars over what another place said I needed, but as such allowed me to be able to afford other services I did need and gave me the feeling of complete confidence to head back out on our travels round the country. They took me right in upon arriving and truly provided amazing service at a great price. I will never take my vehicles anywhere else they were that great; & I live in Los Angeles. Rudy my service mngr even found me a discount on top of an already great price and amazing service. In a world where I almost expect to be taken advantage of by auto repair places, these guys showed me there are still people who do solid work at a fair price and won my business & referrals for life!!! Thanks again guys, you truly rock and made my day!

I bought 4 tires there about a month ago. They gave me a very good deal.
Then I had a flat last week. Carlos helped me figure out my warranty and got me a new tire for almost nothing. I was back on the road in about an hour. Great prices, and terrific service.
~ Andy H.

These guys also saved our vacation. We were driving down from Bakersfield to go to the beach when my truck broke down on the 101fwy. We Got towed there and these guys went above and beyond to help us. The store Mgr. Carlos Zaragoza was the best. He made sure that were taken care of and was very reasonable with there prices. I highly recommend this shop. Thanks again Carlos!!!

They do good service but MAN do they laaaaaaaag!!! I had an appointment at 11am for an oil change. I was told the wait would be an hour. My car wasn’t started on until after 12. Then they forgot to tell me my car was ready. It’s not until I ask, that they let me know about it. I’m about to pay when they tell me, «oh, by the way, you have two tires that need to be replaced and your alignment is off.» This is the same alignment I had them work on 3 months ago. Luckily, the alignment is under warranty and will be fixed at no charge. They tell me, «ok, we’ll move you up to the front of the line.» It is now after 2pm and I’m watching these mechanics work. They are all just shooting the crap, talking, taking their sweet time. With no regard to the fact that I’ve been waiting for my car and service for now over 3 hours! This is just unacceptable. I will not be bringing my car back and DO NOT recommend anyone to bring theirs here either!!! I’m so upset!

This shop saved our vacation! We were driving from San Diego to Monterey with a 3-​year-​old, when our car started to die on 101. We managed to get off and stall out completely at a gas station on Main St., and got towed to this Pep Boys location at 4:15pm. Turns out our alternator had died (the battery was drained but it was brand new). The store manager said they close at 6pm, and he initially said we’d have to leave the car overnight to get the alternator replaced, since they didn’t have the correct part in stock. I was very worried when he said this; I told him we were on a roadtrip and our next hotel was in Monterey! So he scrambled to see what he could do for us. He got on the phone to call a bunch of shops to find the right part, and rearranged his mechanics’ schedule to free someone up to work on our car. And like magic, they got the job done with 15 minutes to spare before closing! We made it safely to Monterey and haven’t had any battery issues since then. THANK YOU PEP BOYS VENTURA!

James Fulcher Assistant Manager and staff saved my Sunday… clean friendly shop, fast, went above and beyond to fix my tire… Thanks guys for the great service… Julie J…

Excellent service! JT and Richard provided ample information and options when discussing tires and repairs needed on my car. There was great communication throughout the entire repair process. In my experience, mechanics fail to explain repair situations completely or «dummy down» answers to my questions because I’m a woman. This was not the case at the Pep Boys on Thompson. Absolute professionalism.

These guys are amazing! I brought my car in at 6:30pm (they close at 7) with two flat tires, James gave me a great deal and had everything finished in 30min. So professional and excellent customer service. I recommend everyone to go to them!

No sense of customer service. Didn’t even acknowledge the long line of us waiting to get stiffed.

I came today about 4p. I needed my tire fixed right away. Juan came to the rescue and performed great and fast service thanks juan

Very friendly staff. We rolled up with a nail in our front tire and they came out and helped us right away. We also signed up for the pep boy rewards which gives you free tire patches (woohoo) and points. The rewards is great for me because I drive a lot and always need patches (unfortunately). Thanks pep boys!

Don’t go here. They take forever and don’t care. They are also expensive and treat their employees badly. Hence the poor service.

Customer service was wonderful. They kept in touch with me through all the repairs. They even saved the broken parts for us to show they needed to be replaced.

I can’t say enough nice things about this place. I’m such a girl when it comes to cars. I have gone there on a number of occasions and they always look after me. It takes less than an hour. They are always friendly and helpful and they have put air in all four turned when I went by and didn’t charge me a penny. Customer service is obviously a number one priority here! A+++

I have been going to this Pep Boys for over a year now, and I recently learned they have been putting the wrong oil in my car this whole time. My car requires synthetic oil but they never once told me that they were putting conventional oil in. This could mess up my engine, which is something I should be given a choice of, saving money or paying more for what my car needs. When I brought this information to them the response I got from both an employee and the manager was «It’s not my fault, I wasn’t the one who changed your oil». Not one person tried to do anything to make me feel like a valued customer.
This one store has given all Pep Boys a bad name in my eyes. There’s no question that I won’t suggest this store or business to anyone including an enemy. If you have gone to this location make sure to check behind them.

This place went from a worthwhile shop to get assistance with diagnostics or reasonably priced work. Now it is piss poor. Their new service manager, tall man with dark hair and a mustache, does all he can to drive prices up. I had to pay $ 45 in order for them to clear my car’s computer for a problem I already fixed. Just the other day I asked how much would it cost to recharge the freon, he told me $ 109 for the diagnostic and another $ 33 for the recharge. Over a hundred for a dang diagnostic???
Do not go there, either their new service manager is terrible or Pep Boys new pricking model or scheme is ridiculous.

I made an appointment for an oil change and tire rotation 2 week ago at Pep Boys. I brought in a $ 23.99 coupon I had received in the mail and dropped off my keys.
The clerk immediately followed me out to the parking lot and told me the coupon I had was for regular oil but my car specifically required synthetic oil only. He then tried to charge me $ 79.99.
I refused, took my keys back, and left.
Maybe Pep Boys didn’t want my business.
Maybe they wanted to overcharge me.
Maybe they just don’t know what they are doing.
I took it to another shop and they said regular oil was no problem in my car. I had my service done there and have had no issues since.