Carl’s Jr.

What a great team! Another customer dropped there shake and before the customer could approach the counter a clean up crew was on the way to clean. Courtney, who I recognized from the Apple Valley store without a thought was making a replacement shake. Customer was happy and it was great to see!

Okay this place is super cold inside… And they are somewhat slow. They are friendly but friendly doesn’t always cut it.
Everyone needs to be trained on how to make burgers. How hard is it to put 2 tomatoes on a super star? Really? How hard is it? I find it ridiculous even after asking them if they did it correctly they still get it wrong! Then you ask a supervisor if they put the right amount of tomatoes and you get a response like I don’t know I didn’t watch them make it…
Get it together Carl’s Jr. You guys are quick to charge for extra toppings but cheap on providing what actually comes on the burger.
Burgers here are super dry too. I go because it’s the closest but I should stick to the one in Ontario…

Let’s me tell you, you can’t go wrong with a western from Carl’s Jr. Best thing on the menu. Especially when they have them 2 for $ 5 it makes it taste 10 times better. I order mine without bacon and they can never get that right. I guess no bacon is too confusing for Americans these days, but that’s ok I’m obese anyways. Odd rule they have– you must order an Oreo shake with your combo… They really want us Americans nice and full (getting our money’s worth). I love that you can use multiple coupons in a single order. (jk about the Oreo shake) thank you Carl!

Sometimes it’s good sometimes it’s bad. It really depends I guess on the time of day you go to eat. I’ve had times I’ve loved the food and sometimes it’s bad and not worth the money spent.

First time at this Carl’s Jr, I was so impressed, the girl on the intercom was clear up beat and polite, the wait time was less than 5 min in line, and the cashier Erica at the window was so awsome. I almost forgot I was in a rush and about to scarf down a western burger before my stressful meeting. Thank you girls !! Your simple friendlyness is going a long way :) 12−19−14 a little before 3 pm.

i have found this site to have good employees and they work hard. I did talk with the franchise about the «my pleasure» thing. She would be better off letting her staff give great service with their own personality, than canned response.

This is about the only «good» Carls Jr left around here besides the one of Bear Valley by Sally Beauty Supply in the Vons Shopping Center… this location however, DOES, have it’s ups and downs… they put WAAAAY too much ice in the cups (especially a medium) i didn’t order a cup of ice, i ordered a DRINK, Thank You.!! -.-
The food always tastes great thpugh :-) we ALWAYS come back to this location.
But i do agree with the other Unilocal’ers that «My Pleasure» greeting gets BS and annoying…

I have never had a problem with this location. I order egg and cheese breakfast burritos and ask that they put hash browns inside the burritos. The only thing that they have gotten wrong on occasion is putting bacon in it too. Didn’t ask for it and don’t eat bacon. But it is a fast food place. I am happy they get my order correct 99% of the time. Even with the script of «My Pleasure» they have to say, everyone I have had to deal with has had a good attitude. Now I only deal with the morning crew, I cannot review the rest of the people that work other shifts. So I wrote this with 4 stars. I get home with my order and find bacon in my burritos. THIS TIME I EVEN SAID NO BACON. HOW HARD IS IT? NOW YOU GET TWO STARS AND FEEL LUCKY ITS NOT ONE.

This place sucks! And yes, the whole «My pleasure» phrase employees are forced to say is indeed not sincere. With fast food in general it’s a gamble: your service may be good and food delicious or NOT!!! This place does frequently get really busy so just make sure to check your order ALWAYS and bring it back if it is either incorrect or not up to your standards. If you let it slide so too will the employees. A lot of the managers are impatient and will just give you what you want to shut you up, in most instances.

If there was a ZERO star option they would get it! I just went in there and a Veronica B took my order. She told me even if I paid more I could not upgrade to onion rings from their horrible fries… so i had to change my order to get the onion rings. Then my sandwhich sat up there waiting for my onion rings because they forgot to drop them when they started my order… I asked for the district managers number and she went in the back but when she came out she never gave it to me but finally gave me my reciept. This was by far the WORST service I have ever recieved from any fast food resturaunt, and I plan on NEVER going back and everyone who I associate with with know about this experience! WORD OF MOUTH IS THE BEST FORM OF ADVERTISEMENT!!!

Ate there with my family & my brother left his cell phone in the booth. We called about an hour later and they said they would hold it. When we went back the phone was gone. They told us they didn’t know where it was but when we said we were going to file a police report they told us the girl who had it would come in later that day. So long story short. The assistant manager stole the phone out of lost and found, took it home, erased the contacts, loaded the phone with their info & naked pictures of themselves, then used phone to text all their friends. They only gave it back to when threatened with the police. So bottom line, this place hires people who are liars and thieves. Not the kind of people I want making my food. Won’t be going back and will follow through with call to corporate office.