Cell Phone Zone

If I could give zero or negative stars, I would.
We took my daughters Sony Xperia C4 to Cell Phone Zone to have the screen replaced. They gave us a quote, we paid upfront for the screen and the ordered it. The screen arrived around 3 weeks later and they called us to bring in the phone to have the screen replaced. So far, so good.
After a few days of no communication from anyone at Cell Phone Zone, my wife called for a status update. Apparently, they ordered the wrong part and had to get another screen. Okay, I understand mistakes happen. Finally the new screen arrives and we are told that the phone should be fixed within a day or so. Another couple of days go by, with no communication, so we called. They told my wife that while they were replacing the screen, they broke a different piece of the phone, and now had to order that part. It’s starting to go downhill now.
I called and spoke to the gentleman working on the phone. He was very apologetic and said they would try to communicate better. He also (probably by mistake) told me he had never worked on a Sony Xperia C$ before. STOP. Shouldn’t they have told us that upfront? It’s starting to snowball now.
They (out of the kindness of their hearts) ordered a replacement piece, free of charge (and they made a point many times of stating they were not charging us for that. NO KIDDING! They broke it!). We got the phone back and they were going to call us when the replacement part arrived.
It arrived a few weeks later and we brought the phone in to be repaired, hopefully for the last time. They repaired it and my daughter went in to pick it up. Everything looked fine until she got the phone home and tried to take a picture. The front facing camera didn’t work at all and the rear facing camera only shoots upside down. At this point, my wife is furious. She and my daughter went down to the store and told them what was going on. The gentleman at the counter was rude and condescending to my wife. So much so that she got angry, ripped the phone out of his hand and left.
A few days later we took the phone to CPR (Cell Phone Repair, right around the corner — go there instead!). The gentleman at the counter looked at the phone and said that whoever worked on the phone screwed up the soldering job so bad that it is beyond the repair ability of anyone at his shop. We appreciated his honesty.
So, approx. two months later, my daughters phone still doesn’t work correctly, we wasted time and money and dealt with a mountain of incompetence from the entire staff at Cell Phone Zone on North Mall Drive in Virginia Beach. If I didn’t have a full time job, I would gladly stand outside of their business telling everyone I could not to do business with these jokers.
Also, I found the owner on Facebook and sent him multiple messages, hoping he might respond with at least,“I’m sorry”. But nothing. I told him I wouldn’t write a review. Since he didn’t respond, I wrote one.

Worst place ever. .had my phone for two months. .at one point they forgot they had it. Doss not fix phone correctly causing more damage to I phone. Then did not honor warranty they said it was my fault. Don’t waste your time or money. 150.00 for nothing they don’t know what they are song.doing. Do not believe everything you read about skills with this place.

I give them NO STARS!!! This place is awful! I took my phone in on Friday to get my screen replaced and when I got it back it wouldn’t work. Took it back and they tried to charge me more to fix it. Found out they intentionally broke another part so they could charge more!!! Took it to the cellphone repair right across street and they took care of it for me!

Terrible place. They will steal your phone if you leave it overnight for repair. They’ll also hang up on you if you call to ask about it.

I’ve never had a bad enough experience with a place to write about it on Unilocal but this place was the worst. I was attempting to trade in my phone at Radio Shack when one of their employees informed me that my back plate was cracked. She assured me that Cellphone Zone could fix it for $ 20 in less than 10 minutes. I went, I paid they fixed it. The next day when I returned to Radio Shack they told me that the backplate I received did not match my phone model which made it ineligible for trade in. I returned to Cellphone Zone in a hurry and explained the situation to someone who I suppose was the owner. He said we don’t have what you need, I’ll remove this one and give you your money back. In the middle of him removing the plate he says ‘I have what you need but I don’t like your attitude and I’d rather give you back your money.’ WHAT?! His employee knew which phone model I have and she was the one who put the wrong back plate on my phone! I had every right to be a little upset! The employee who made the mistake was there the entire time and did not speak up. After all of this he was going to put a completely broken back plate on my phone not MY original one. As a result of all of this I was out $ 20 for the phone ‘repair’ and ended up paying for an upgrade rather than a free trade in. This man was very rude to me. His business is shady. DO NOT take your phones here!