Chili’s

I have been to several Chillies while traveling. This one is poorly run. We waited an hour for our food, the food was OK. The restaurant was not real busy but when we finally got out of there it had been over 2 hrs. Will not be back.
Melissa

Waited 15min to be noticed. All I wanted was a beverage and some appetizers. After 20mins went to the restroom to get a drink of water and then went across the street to Applebee’s. Thanks chili’s! You did me a huge favor!!!

What has happened to the great customer service people use to provide. Have been in for lunch the last few times and been waited on by the same miserable looking server with short dark hair. She has the worst attitude and negative vibe that makes you never want to return. If your job is that bad quit! Chili’s get it together these reviews are all telling you that your employees give crappy service.

If I could this place ZERO stars I would. Took the family for lunch. We ordered drinks and got our menus. There was a staple sticking straight up in the middle of menu which I didn’t expect and it stuck my index finger as I opened the menu. It hurt like hell. Our waiter shows up, talking at about one hundred miles an hour, the only male waiter. We placed our order, I told him what had happened and asked him not to hand out that menu because I had spilled blood on it from getting stuck with the staple. That inconsiderate jackass says «Oh, ok. Anything else for your order.» We said no. And he walked off. I watched this ass place all the menus back into the hostess desk. There was biohazard fluid on that menu and he didn’t give a rats ass about that or didn’t even offer a bandaid. Next thing that went through my head was if someone else had been stuck with that same staple before me!!! Dude provided HORRIBLE SERVICE and a disservice to the public in general. He can keep his skinny jeans, fashionable scar on his head and horrible attitude cause we ain’t never going back to that place. I DO NOT RECOMMEND THIS ESTABLISHMENT!!! Wholeheartedly.

If I could give a 0 star rating I would. Our waitress Jackie was HORRIBLE. three beers and an appetizer took her almost 2 hours. I had a water and was never offered a refill during those 2 hours. I will NEVER come back again. Horrible horrible horrible. Please y’all find a new restaurant to enjoy with faster service and more attentive servers.

We always liked this place but, today it was the worse service by waitress and kitchen staff. First off the waitress didn’t know her stuff saying the new steak didn’t come with side of fries when the website says it does. Then they gave my wife’s plate away to another table so she had to wait till they made it all over again. My steak was Burnt, my wife’s side of the southwestern Mac and cheese didn’t have everything on it. All steak orders he had were missing the butter on top 3 orders of fries. We order soup to be brought out before food we never got it. Service was slow. Sister in law ordered the steak with shrimp and she only got one shrimp on it. Texas fries order only had like one or two jalapeños my niece had to ask for a side of them. So it was very wack #shittychilis

Chilis used to be a once-​a-​week stop for my husband and I. About 3 months ago things went dramatically downhill. Service became mediocre and the food itself pretty much is NEVER prepared properly. The visit prior to our LAST visit my husband and I went for our weekly «fix». Our dinner was brought to us and my «medium» steak was very rare. Waiter came to check on us 5 – 6 minutes after dropping off our food. Told him about my steak. He took it back to the kitchen. It came back to me 15 minutes later and was still raw. My husband was done eating and I no longer was hungry. Left very disappointed. Not sure I wanted to go back. 3 weeks later we caved in and went back. Same thing with the steak. Rare. Took back to the kitchen and 20 minutes later it was returned to me. Cooked into oblivion. The «manager» who brought it must have been out sick when customer service skills were taught. When I told him I could not eat that dried out over coked steak he simply picked it up and walked off. Not a word was spoken to me. He never apologized. Never said a thing. Since the rest of my dinner party was done eating I did not «want to order something else». Left hungry for the second time in a row.
This is all so very disappointing. Chilis was always our go-​to place. We liked that they were always consistent. I really don’t care if I ever go back there.

Far below average. The food is very mediocre and the wait is beyond what you can even imagine.
I don’t recommend this place at all.

Avoid this place like the plague. For years we have been regulars, spending hundreds of hard earned dollars at this establishment and it was great for a long long time that is until recently when service and standards have taken a serious nose dive. I have written this review at least 5 times and decided to give them another chance but after this last trip I decided enough is enough. You might get a decent meal here but it’s very hit and miss now days. We had been regulars for a long while and had grown to know a bunch of the staff, then suddenly the staff changed almost overnight and everything has been downhill from there.

Hands down the worst steaks we have ever had. We both asked for medium rare, and both were cooked beyond well done. To top it off, mine was SMOTHERED in a spicy diarrhea sauce. So gross… :(Our server was nice, though.

We come in alot and the last few times we have been very disapointed. First off their menus are ALWAYS STICKY with food and who knows what else. Their tables are still dirty and sticky as well. Benches always full of crumbs. Food is usually good and so are the drinks

We ordered 4 meals online. The website said that the orders (2 black bean burgers and 2 fajitas; and one of these had a side of rice and beans) would be ready for pickup at 6:42. It finally came oit at 6:55, no apologies. There was only one person ahead of us. Get back to the house, we find that they didn’t include the rice/​beans. And the steaks for the fajitas so stringy I couldn’t finish it.

Woah! This place needs an update. Looks at the terrible recent reviews! I like to treat my reviews as a working document. «Blah blah blah,» my wife says
We were promptly seated and had our beverages within 10 minutes.
We ordered within 12 and had our apps by 16 minutes. Service seemed fine! Which was odd because that seemed to be the largest complaint I’ve read about.
Our food came out with plenty of time and it looked great, it smelled great. My wife ordered the margarita chicken salad and I ordered the fajita trio with chicken, shrimp and prime rib. My wife loved her salad. It was seasoned very well. I really liked the fajitas, but they needed the sides for flavor. The prime rib, alone, was bland and had little taste. The shrimp was fairly good, but the chicken was cooked excellently.
Service began to dwindle as our evening went on. (We didn’t stay a long time.) After our waitress came by and refilled our drinks, just after she gave us our food, we didn’t see her again. No biggie, since they have the «ziosk.»
Side note: lots of employees here don’t look like employees. Random blank black Tshirt and dark jeans on one guy and a striped polo with dockers on another guy. I had no idea if people were employees or secret workers?!?
Bottom line: Did we have a 5 star evening? No.
Service was a 3.5÷5
Food was 3.5÷5
Cleanliness was ⁴⁄₅
Overall 3.75÷5

This is so far the worst experience I have had at an chili’s outlet. It took them forever to get us a table and once we were walked to our table, the silver ware and plates provide were only for 3 people and we were a group of 6.
The plates and silverware were taken fresh out of dishwasher and were still dripping with water. When the time came to order our appetizer they mixed up our order. And this was just the beginning of a night that I wish I never wasted on chili’s. Our drinks were mixed up, our food was mixed up. I have never been this disappointed with chili’s.
Given an option I would not recommend this outlet to anyone.

Good was good but our server Efrain worst service. Left him $ 1.02 tip. He is lucky to have gotten that.

Sad to say this place isn’t what it used to be. It took forever for someone to take our drink orders and it wasn’t even that busy. Then when we got our utensils they were dirty. There was still food stuck on the knifes. It was really gross. I had water and it tasted like they got it out of a fish tank… Seriously disappointed in this place cuz it used to be my favorite spot…

My husband and I came for a meal. and were impressed. I have a Wheat allergy This means I cannot have wheat or anything with wheat in it, not only am I allergic to wheat, but I am also allergic to Soy. This makes for an interesting eating out experience, which usually means I get rabbit food. Jerry the manager was awesome, he accommodated my allergy just fine and dinner is YUMMMMY. Will be back

Waited 30 minutes and they never took our order. They asked our drinks and never came back. We just left to go somewhere else. The table next to us got food… How did that happen when they came in 20 minutes after us. We usually go to the one in Tulare but this time we were in Visalia. We probably won’t go back there, not our usual stop.

Omg! This place went from a 6 to a 10!!! Best black bean burger ever
Wether you’re a vegetarian or not it’s a must have!!! Service was awesome, even though it was 11pm Adam made us feel right at home… thank you Adam!

Not certain why I did it to myself, maybe I was thinking that maybe Chilis had made some changes and improved services and quality of food but I was WRONG!!! I have tried 3 different Chilis and all 3 have left me disappointed. Service was impersonal and once I placed my order it took a long time to receive my order. I ordered steak fajitas and disappointed with the taste and quantity. For the same price at another local restaurant not only did I get flour tortillas, veggies and steak strips but I also was served rice, beans, pic de gallo, guacamole. WAY more food!!! I plan for leftovers for my lunches.
Giving up on Chilis!

Sehr gut, Preislich wird viel geboten, Super nett. Am besten Combo oder Essen für 2 Personen für 20 $ nehmen. Reichlich, günstig, immer voll hier. Jederzeit wieder.