Old Navy

Every time I’ve ever shopped at this old navy it has always been a disaster. You’re better off just shopping online rather than getting annoyed that everything is so unorganized. Manager was rude when I was overcharged for something I did not buy, but had asked the cashier to put back. Neither the cashier or manager apologized for the inconvenience of having to drive back and get my money back. They made it out as if I were trying to rip them off.

Return policy its sucks you cant return a Merchandise that’s been wash once and its shrunk 2 didn’t fit and the other 2 fits on my son. The girl (totally a liar) who works here she is trying to say there is no guy works here while, i told her i called this morning to verify if i can exchanged it told the guy its been washed and it shrunk since the merchandise its defective and the guy said its ok so i went to get the same one but later change my mind what if i wash it again and can’t return it .They accepted the pants but not so happy how the girl handle the situations worst customer service ever tried to lie on me .I am a regular customer here but guess what this is my last visit here .wish there is a zero star.

I love me some Old Navy! The deals are too good to be true for the quality and cuteness of their clothes. However, today. This store was a hot mess. Signs were not displayed correctly with the sale merchandise and racks and tables were cluttered and not taken care of. Total disappointment, because I was looking for some clothes for myself and the baby– I only left with baby clothes. Couldn’t handle spending an hour sifting through the women’s department trying to find my sizes and clothes I wanted.
Baby dept– YIKEs! Maybe I came at a bad time. Although I do admit, I went a little nuts and grabbed tons of clearance items. Too cute to handle!!! Impressed with the clothes, I left with a smile.
Customer service. The young man who helped me was nice. He told me to watch the screen, if something came up that I didn’t like to let him know. I did, he fixed it and I was out the door.
Parking is horrendous. It shares a lot with tons of other stores so good luck, come at an off time.
Suggestion– invest in carts. I dig the whole tote bag idea, but when you have an infant you kinda want to push her around instead of carry her. Just saying!
I’ll come back, I always do.

This location is so unfortunate. It’s so disorganized and messy. Like its almost stressful to shop here. I can’t stand the way they advertise prices it’s confusing and your almost always gonna pay something different than what you expect.

I hardly ever leave reviews but I was so frustrated by my shopping experience today that I felt compelled to. I came in to buy some jeans. The jeans section is a disaster. The boot cut, straight and skinny are all mixed up. The sizes are in no order. The washes and inseams are everywhere. If you pull out a stack of jeans to see what sizes are behind it you will find a pile of unfolded jeans that have been shoved in. I spent about 20 minutes trying to find my size, inseam, wash and cut. Never found it and no one working at the store ever greeted me or offered help. I took a few pairs to the dressing room and there were two employees there. One was being trained by the other and while I was trying on my jeans the trainer was complaining to the trainee about annoying things customers do. I get it, I work in retail too. But come on. I hardly ever shop here and was reminded today why. I would rather pay more for better quality and shopping experience elsewhere.

This location is a hot mess. I went on a weeknight and it was not busy at all. The jeans were all out of place. there was black pants mixed in with washed out blue jeans and all the sizes were jumbled. The reason I’m giving three stars is because they NEED to have better control over the dressing room flow. They also need to place locks on the doors because my door was opened slightly mid-​change. Then a young man who worked there proceeded to knock and asked for items left by previous shoppers. Excuse me, it’s their fault they left it and they should wait. Do not bug me while I’m trying on clothes. It’s flat out rude. I get that this might be the customers fault but there’s a better way of going about it. Otherwise everyone seemed pleasant. Maybe this placed is just understaffed. Anyways, thanks Old Navy for keeping things economical!

The clearance section had great items for about $ 6. I got 2 active running shirts and a tank. Also, their vneck long sleeves were only$ 7. Just the right prices. I wouldn’t pay more for the basics.
I like their clothing in general, but I always prefer to pay as little as possible for all items. Love it when I can get something for 50% off or more.

Old Navy is a main staple in the household closets. I have frequented many, many locations, and the reason this location gets a three star is because they need to get MUCH MUCH more staff at this location. Mind you it IS a couple weeks before back to school but there was about four staff workers when I went in. Two cash register, one floor, and one at the dressing rooms. It was midday on a Monday, and it looked like a category five hurricane had ripped through it. I practically waded in the clothing in the clearance. It’s so overwhelmingly messy in there, it gives me a bit of anxiety.

I love Old Navy for outfitting my kids. Their clothes don’t break the bank and they are usually on trend and pretty good quality. Their women’s clothes are hit or miss. I do love their vintage v-​neck ts though. Men’s — eh.
Since I think most people know what they are going to get at Old Navy clothes-​wise, here is the run down on this location:
Pros:
— Lots of parking
— Easy access from the freeway
— Maternity section
— Lots of dressing rooms
— Well stocked in most sizes and styles for womens and mens
Cons:
— Usually understaffed
— Not the friendliest of staff
— Teeny tiny baby section
— Only one large/​family sized dressing room

Gotta love the prices and the simplicity. As a guy I don’t like a lot of bells and whistles and old navy seems to deliver on that. It seems like their prices have gone up in the past couple of years but I still love to get my every day clothes at these somewhat reasonable prices and simple fashion.

When my family and I were visiting the store today we were asked by Brett if we wanted to «sign up for the rewards card to save $ 10 on our purchase TODAY.» We agreed. I worked in sales for many years so I asked him if it was a credit card. He told us no and said it was just a rewards card and that we would have the option to upgrade when we get the card in 7 – 10 business days. Then we asked if it would run his credit info and he said no again. So we gave all the info he asked. When it came time to put in the social security number we asked why they needed it. He said «to track the card if it gets lost.». After this he proceeded to turn the register screen to where we could not see it. Finally he told us we were done and gave is our total… We did NOT save $ 10 on our purchase. He said «oh they will mail it to u and reimburse you». We paid and left. However were extremely upset with the lies we had been told. This was HORRIBLE customer service and we were extremely dissatisfied with the service!

I wound up at this location due to the temporary closing of the Escondido Mall location (fire). I really have never seen a department store in this condition. It made Ross look like Nordstrom. There were literally piles and piles of hangers on the floor… everywhere on the floor. The display tables were nothing more than mile high piles of unfolded clothing and the display racks were empty with clothing lying on the floors beneath of them. While the staff were friendly, they were inefficient at best, taking up to 10 minutes or more per transaction. I’m not entirely sure how the Old Navy corporate office could (or would) allow this location to represent the brand in this slovenly manner. Will definitely never go back.

My last review stated that I came here for jeans, which I couldn’t find. I therefore had to place a couple online orders for them. Ultimately, I returned one order in its entirety, and I only kept 3 pairs of jeans from the other. That is where my trouble with the entire Old Navy brand starts.
Old Navy insists that I kept 6 pairs of jeans. That doesn’t even make sense, as those 6 pairs represent several different sizes — I only kept one size, the one that fits.
I tried calling Old Navy’s customer service line, but was put on hold for nearly an hour. As I was at work, I had to hang up.
I then tried e-​mailing. All I got was an automated acknowledgement of my inquiry, and a promise of a personalized response in 1 – 2 days. I never got it.
Even for the order that Old Navy verifies I returned in its entirety, I was issued an incomplete refund. It was only $ 0.04, but it still makes no sense, and highlights a problem with Old Navy’s refund process and/​or accounting ability.
Moreover, they randomly sent me a pair of kids’ jeans, saying that they couldn’t accept the return because they had no record of my ever buying it… That’s because I didn’t. I don’t have kids, or any kids to buy clothes for, so they sent me somebody else’s jeans, and somebody else isn’t getting their refund.
To get any sort of response from Old Navy, I had to get my bank involved, but because too much time had elapsed (uh, yeah, because Old Navy didn’t bother to respond and I was giving them the benefit of the doubt as I waited), my bank couldn’t do anything about it when Old Navy refused to issue the credit back for me. Super sketchy business practices, not to mention poor customer service with the total lack of response.
The most obnoxious thing was that I could have returned my order here, and watched as they counted every pair of jeans! However, I didn’t want to make the poor salesperson do that, especially because I had like 15 pairs of pants (I knew I wanted 3 pairs of jeans, but had to order a range of sizes because the jeans I was told I was ordering the first time turned out to be different, and the sizing was different).
For ~$ 76, they’ve lost a customer. Even if I buy Old Navy products from now on, it will be through eBay or something, so that I’m not giving Old Navy any more money.
Good job, Old Navy.

I love Old Navy. I feel like I’ve found my new home. Lol.
I took a star off because the store is in a bit of disarray. Also they have long queues and only one person ringing up purchases! Really???
But the staff are amazingly helpful. They have awesome prices and they have all kinds of sizes. That’s great for a curvy girl like me.
My first time visiting Old Navy was Sunday afternoon and by Monday night I went back for more. Lol.
Their deals are amazing and I got some really gorgeous dresses for $ 15 each. And an awesome denim jacket for like $ 30!!!
I was also pleasantly surprised by their baby and kids section.
I will be back. No doubt.

Were they understaffed? I felt shorted since it was not a typical Old Navy experience since it looked like they were having a final, close out, clearance, we lost our lease sale!
I’ll forgive them, but seriously, if being understaffed continues, there’s a larger issue going on.

This store is a HOT MESS.
Sections of the store were pretty much empty. Piles of clothes that needed to be sorted and hanged, weren’t. It looked like the store was having a closing sale.
I spoke with a lady in line in front of me. She said the store has been in this condition since the holidays. Ugh.
I come here mainly for my kid’s clothes. There were barely any in stock.
They need to get their shizz together.

I am always surprised that I can find what I need at this store. I’m not a huge fan of cheap casual clothes. But I can usually find kids clothes that will last a couple seasons without paying an arm and a leg.
Recently I needed to find some warm kids boots to go in the snow and after trying a number of big box stores without any luck, I tried Old Navy and was stoked to find a huge selection of Ugg– like boots in different colors– on sales at 50% off. Absolutely perfect!
My only complaint is that this location does not stock maternity clothes. When I needed them, I had to go to the Mira Mesa location.
If you need a new t-​shirt or shorts, this is the place! (And if you need a winter coat that you will only wear a couple times in SD, you’ll probably luck out too!)

Okay, maybe it’s been a while since I’ve shopped at Old Navy on a regular basis. Bear with me as it’s been a couple years, although I’ve been to this one a few times now, so I can make a little bit of an opinion where this store is concerned.
The pros of any Old Navy? Relatively inexpensive clothes and accessories that you don’t mind if they get trashed.
The cons? Still a bit pricey for something that seems poorly contructed, unless you’re there on $ 1 flip flop day. THAT’s worth it.
Specifically to this store, however, is why you’re seeing the two stars. I’ve only come in here a few times, usually when I’m shopping elsewhere in this strip and am curious for one or two items here. This place always seems understaffed, and those that have been left behind seem pretty bitter and jaded that they were stuck holding the store aloft.
The displays have always been messed up when I’ve been there. Granted, that’s usually after my work day, so they’ve had a whole day’s worth of business, but it doesn’t look like anyone ever tried to keep up with the masses’ messes.
The signage for sale vs. non-​sale items is vague. Here are five shirts on a hanging rod with a «clearance» sign in the middle. One of these five shirts is on clearance, but you have no way of knowing which one.
I just find this store completely frustrating, which is why I keep walking back out. I know Old Navy isn’t usually so lackluster, so I will keep trying, but it’s just terribly disappointing when you have a certain standard in your head and this is what you keep encountering.

I think I will forever shop at Old Navy. I worked here about four years ago and even loved it then. Sure, the jeans never fit a curvy girl like myself just right, but everything else is fair game. I stopped in yesterday for their amazing flip flop deals — I’ve been wearing the same pair for a couple of years and they’re past due for an upgrade — two pairs for just $ 5! You can’t find a better deal. And they LAST… I may or may not still wear a pair from over two years ago…
There was a table right up front with $ 5 graphic tees, and numerous other tables through the store with their $ 5, $ 10 and $ 15 deals. I could spend hours in there and spend a small amount of money on tons of clothes. I made it out the door with two tees and two pairs of flip flops for under $ 17. Score!

Great buys and values. Quality is OK and the least of my fave of the GAP/​BR brands. I usually buy tanks or really cas clothes, if anything. Ample parking and located right off the 78 in the Target shopping center.
I tried some size 0 cotton shorts, but was a bit too tight. The size 2 were too big.
I just can’t win… Left with nothing…