Not every T-mobile is created equal. This one stands heads and shoulders above the other ones in this area in my opinion. I’ve been using them for a while and my experiences have generally been very pleasant. I recently went to a T-mobile store and added my Fiancé onto my account and the sales person Adrian was very helpful. The store in general has employees that are more helpful than usual and by helpful I mean they’re interacting with you, telling you about specials and plans and basically giving you personalized attention. Very nice, keep up the good work!
Phillip B.
Évaluation du lieu : 5 Vista, CA
This store is awesome! I was in and out with a new phone in about 20 minutes. The staff was helpful and I even went back to get some stuff transferred and it only took about 5 minutes. If I would’ve know it was going to be so easy I would’ve got a new phone a long time ago!
David M.
Évaluation du lieu : 5 Los Angeles, CA
I had been driving all day in So. CA to get a new phone for my Mom. I had less than hour before the T-mobile store would close. I called the Vista store and Raphael answered. «Come on down» he said«and we’ll take care of you». When we arrived a gentleman approached us and welcomed us. When I explained that I wanted to activate a new phone on my Mom’s account, Raphael said«I just spoke to you on the phone». Great customer service! Raphael took care of us and activated the new phone within MINUTES! We were literally in and out of the store in less than 10 minutes! I highly recommend going to this T-mobile store if you live in. North SD County. Thank you Raphael! Big 5 star+++ experience.
Amanda T.
Évaluation du lieu : 4 Rancho Penasquitos, San Diego, CA
I soooo didn’t want a new phone I was simply satisfied with my g3, but it would not hold a charge it was a brick.. We have the Jump plan so my husband said it was time to upgrade. Jesse soft sales tactics had me sold on a new phone with out any pressure. New to the area we also mentioned how poor our reception was he threw in personal cell booster for our window .our family has 3 lines and we have been with t-mobile for over 7 years, I have never had a sales rep present any other options or solutions as smoothly as Jesse did. I must give this young man his props he is one of a kind. (The DeLeons)
K V.
Évaluation du lieu : 5 Santa Ana, CA
Jesse is amazing! He answered all my questions and was very knowledgeable. Hands down the best customer service. Jesse made me feel super confident in my purchase. I couldn’t decide what phone to purchase I was very indecisive and Jesse was patient and supper helpful. Thank you again! Jesse you are awesome
Lorie j.
Évaluation du lieu : 4 Bonsall, CA
Frank is a very professional and patient customer service representative. I bought my first smart phone. He was very respectful of the fact that the learning curve is large. This young man will go far in whatever he chooses to do as he knows his product and has the ability to teach without being condescending. I give Frank 5*s but can’t give any t-Mobile store 5*s as the music is so loud, it’s difficult to hear what the cs rep is saying. So, my advice is, if you want to sell phones, turn down the music…