The Drapery Shop

The Drapery Shop did all the drapes in my house and they look great. They also made special cushions for me for a banquet that look great. Teresa always comes and adds the personal touch to make everything perfect. I couldn’t be happier!

We had seen window treatments in Architectural Digest made by Hunter Douglas which we thought would be perfect accompaniments to our new home’s ocean view. When we checked with Hunter Douglas The Drapery Shop was recommended for our area. And we are more than pleased that they were. Although there wasn’t a design staff member available when we visited, the office staff member was quite conversant about the products. She scheduled a designer who would bring various choices for an at home visit. We spent more than an hour with Theresa getting great suggestions regarding color, and climate comments re beach front issues. The installer utilized our lock box so that when we would next arrive everything was perfectly in place.
We couldn’t have been more pleased!

Our Family recently while looking for blinds to accent our existing drapery saw a van on our street advertising for The Drapery Shop a local business to our area in San Marcos. We contacted a gentleman named Mark Trible who is the installation manager at the company. We promptly made an appointment with Mark. He came to our house and showed us a wide variety of blinds and window coverings in detail of which we chose to use Woven Woods from Horizons. The estimate for customizing, and installation etc. was within the range we could afford. Mark after accepting our order kept us up to date on the progress of the manufacturing of the blinds that we wanted, and when finished immediately came over to do the installation. The entire process was well below the estimated time we were originally given for completion by about 3 days.
Mark Trible displayed patience, confidence, and kindness throughout the installation. He was neat and orderly handling our furniture with care and never making any sort of mess. He was very proficient and professional during the entire process. What really amazed us besides being so thorough is that he went well above, and beyond what we expected from him, removing our existing drapery, and re-​installing it so it would be anchored into the wall more securely therefore preventing a possible safety hazard if it fell, which it actually did once before. He checked and secured all of our drapery in the house even in windows we did not install the Woven Woods from Horizon blinds we ordered. I applaud his effort and the company for being so very thorough from the very start.
Thank you to the team!

The guy came in and fixed all three problem with good attitude. He even adjusted the wood shutters and left some spare parts. I think they want to keep the business for a very long time. I’m happy for them.

We had our bedroom done in Roman shades and a large window covered ceiling to floor. Teresa Brown came out and we asked her to block 100% of the light. She said she knew exactly what we needed. The job was done well however the light was not blocked 100% and we still are wakened by the early sunrise. so that’s a lot of money and our purpose was not accomplished. When I complained and suggested we try something else she said many people put a piece of cardboard behind shades and curtains. I could’ve done that with my oid window treatment! When the cords started breaking on the Roman shades I was quoted a ridiculously high price if they came out but was told the price would be much better if I brought the shade to them. I wasn’t about to. I fixed it myself at a 90% savings. the drapery shop gives bad customer service at an exorbitant price. buyer beware!

We had window coverings installed from this business 15 years ago. Now, one of the wands to open our blinds has broken off. I called recently to ask if someone could come out to fix it. Well, a very unaccommodating woman told me that they do not provide in home service, & if I wanted to have it fixed, then I would need to bring it into their store. Naturally, they are NOT open on weekends, so if you cannot bring it to them during their business hours you are basically, SCREWED!

I used the Drapery Shop for custom drapes in a few rooms as well as for a pair of Roman Shades over our french doors. This was the first time we had ordered custom drapes so the process was new to us. It felt overwhelming at first as there are so many choices to make, what fabric to pick, where to even start, what color, what rod, what trim, what pleat, etc. Theresa from the Drapery Shop came to our home and spent several hours patiently going over all the options and offering advice. My husband and I appreciated the fact that she did not push any products on us. She was down to earth and honest.
I had previously requested a consultation from Macy’s. When I spoke to that designer on the phone and listed the rooms I wanted done, her first question was if I had any idea what it would cost and if I could even afford it. Wow. It was not said in a well-​intention-​ed way but in a tone that many people would have hung up on. That was a sign right then that this was a bad idea, but I wanted to see my options. If you’re wondering what I said to make her ask that, well, all I said was, I would like to get these following rooms decorated. I gave her the benefit of the doubt; maybe she was concerned or maybe a lot of people have no idea who much drapes may cost, who knows. That designer came, spent about half an hour (less), pushed me to pick colors and fabrics with disregard for what I wanted. Maybe our tastes clashed, I don’t know. So what if I did not want super colorful patterns. Some of her samples were nice, but nothing really stood out. Why would I want to spend thousands on some fabrics I barely liked? She rushed out of there to go to her other client, near Rancho Santa Fe. It was almost comical. She sent me a quote many days later, not itemized and was thrown together. It was something like, «your quote is $XXX, not including hardware or installation, end of quote». I asked if I could actually spend time looking at the fabrics but got an attitude for that. Really? Am I the only one who cannot decide what fabrics and hardware to pick for multiple rooms in that first half hour? I mean, not half an hour per room, but for all the rooms. How dare I want more of her time. Wow. I think I was much nicer than I had to be, but it was not worth arguing over so I just stopped bothering. Of course, she never followed up. You’re probably wondering why I even bothered to respond the second time. I think at that point, I was just curious as to what she would say, and it was an interesting social experiment. I was nice in all the exchanges. It amazes how people can be like that. That is one designer and service we will never use.
I know Macy’s sometimes gets a bad rap, but other services we have used with them have been great. The consultants you get from requesting online do not work for them, just consult.
Now, Theresa, on the other hand, was the opposite. She listened to what kind of fabric and colors I was interested in. We had some trouble deciding on a fabric for one of the rooms, and she made many trips to her car to bring more samples. The thing was, she actually paid attention to what we were looking for so the samples that came back were getting closer to what we were looking for. We were able to pick fabrics for the rooms, rods, finials, trim, etc. When I received my quote, everything was detailed and itemized by room. She was available via telephone and email. I also received fabric samples that we had chosen within a week.
Then I threw a curve ball and said I wanted everything within a constrained time frame. Some of the fabrics were not available, and would not be shipped for months. She spent a lot of time, at least some time each week in the following weeks, trying to procure the fabrics for me. She managed to pull it all together in a month. That is start to install. It’s hard to describe how difficult that is considering one of the fabrics was out of reach for awhile. I had already signed the contract so regardless of them making the time frame or not, everything was ordered. I appreciated the fact that she didn’t disappear after closing the deal but really worked at getting it all done. The customer service felt personalized, and I truly appreciated it.
The installer was friendly and he did a great job installing everything. My husband, Mr. Practical, who thinks paper blinds are sufficient as window coverings, had to admit the drapes really finished the room. They are quite lovely.
Out of all the installs, one of my panels did not hang well. I guess I have to retrain it. When I contacted them, they said they will come back out if necessary to train that panel. The panel itself is gorgeous.
You are working directly with the work room and the drapes are sewn locally. The rods are made locally as well. They are well made and beautiful.
Overall, the quality of the products is wonderful. I have a couple more rooms I want to dress up and will use them again.

Sorry, I’ve used The Drapery Shop periodically over the last 20 years, and I just can’t be bothered to continue to use them. They have great materials and worksmanship and the prices are always the highest around. But their customer service is AWFUL. Just show up and try to get somebody to stop talking on the phone to help. Or get them to stay with you when the phone rings again. The phone rings incessantly — I guess business is good and people don’t mind paying the highest price in North San Diego County. But they simply ignore every live customer in favor of jumping for the phone no matter where you are in the «queue». This last time, we ended walking out after 10 minutes of being unable to get anybody’s attention (the only ones there, but competing with the telephones). Home Depot did us just fine and guarantees their work too.

My whole house needs new window coverings, shutters, etc., and since I was referred to The Drapery Shop in Vista by the manufacturer, Hunter Douglas, for a warranty issue on two little blinds, I thought I would do business with them for everything else. Fortunately, they let me know ahead of time when I called them that I should call another drapery shop for warranty issues (and even gave me the name and phone number of a service oriented drapery showroom!) as they didn’t want to be bothered with sending the blinds back to Hunter Douglas! So… I did just that and took my business elsewhere! Thanks for the tip!

I had draperies custom made and installed by this company about a year ago and they did an excellent job. Even better, is when some of the hardware began to have problems, they promptly made all the repairs to the hardware and the drywall in my home at no extra cost to me and with a great attitude. Mark and his team were a great choice for window coverings for my home and I’d highly recommend them.

We hired the Drapery Shop to install shutters in my kids room back in 2010. A main reason why is because of their guarantee and their professionalism at the time of estimate. Since the installation, my 3 year old has been extremely rough with the shutters and we have had to call them out 5 times to repair the shutters. Each time, there are no hassles, they show up on time and do a great job. They could very easily challenge the guarantee because of my 3 year old slamming them as hard as he can muster, but they do stand behind their work 100%. If you are looking for quality blinds/​shutters at a reasonable price and have curious kids, I would highly recommend the Drapery Shop.