BJ’s Restaurant & Brewhouse

We came to BJs to have a quick dinner for my girlfriend’s 21^st and it was definitely one of the worst experiences we’ve had. We typically enjoy BJs and come here often, I’m not sorry to say that we won’t be dining here again. My girlfriend ordered a cocktail and burger and we had brussel sprouts for an appetizer. The sprouts were burnt to a char, basically inedible. We told our waiter about it and he very casually just shrugged it off without asking if we wanted something else or wanted to get us more sprouts. Then the burger. On the first bite she took out of her burger, she immediately gagged and spit it out. There was a piece of wax paper the size of a post-​it note. She even had managed to swallow some of it. She took her plate to the manager, Jeremy, who did not express sincerity whatsoever. Just gave excuses as to what may have happened in the kitchen. You would think that after such an incident a manager would show compassion and at least make the guest feel comfortable. The rest of the dinner was wasteful, all of our appetites were ruined. The manager never made a round back to the table to check or reassure if we were okay. Plus, they had forgotten to send out the birthday pazookie that was well deserved. Not to mention the service was slow.
Edit: she talked to the manager, his excuse was that service was slow. I doubt that since the entire time he sat himself at the bar with another person repeatedly throughout our dinner, you can see him (purple shirt) in the attached picture. Also notice the obvious «crowd» showing BJ’s too busy on a Sunday night.
Please avoid this establishment. It’s obvious in the other reviews the management here is shot, not to mention that someone else was served burnt brussel sprouts. This won’t poison our birthday celebration though.

Great food so far but terrible service from our waiter. We had to ask another waiter to refill our drinks because our waiter is just leaning over at her computer station.

My first trip to BJ’s. Amazing place!
We were in Waco on a pretty stressful trip and just needed a good meal near our hotel, so we dropped in. Robert sat us and was our waiter, he was absolutely great! Friendly, high energy, really brightened up our day. He recommend the BJ’s Special deep dish pizza, It was great. Fresh, flavorful meats and veggies. I didn’t taste the other entrees, Ribeye and Parmesean Chicken, but everyone raved about them. Steak was cooked perfectly, nice and juicy med rare.
We will definitely be back next time we’re in Waco!

The ambience is like a romantic setting low lights. But the loud rock music playing ruined that. It’s a loud place like a sports bar. Extremely high prices, but Good food

probably one of the best restaurants in waco. the service is always pretty good. the food is pretty good. the place is clean and looks great. wide variety of choices from appetizers, entrees, drinks, and desserts. really a high quality restaurant chain.

Sooooo many options. Everything I’ve ever tried is delicious, service is friendly but it’s always a little slow getting our food because it’s always packed. Amazing drinks, fabulous desert! It is loud but I love the food

We had a small problem with my Grandaughters pizza but the manager quickly rectified the situation. All the food came to the table in one service!

I am happy to relay that this location has increased tremendously since my first impression. Bartenders are cool and synchronized with the kitchen staff. Lots of cool, new, delicious food options on the menu. Beer selection could be better.

First time in Waco & BJ’s! My brother in law took me and hubby out for dinner. I had the North Beach Mahi mahi and Shirimp & Blood Orange Pom Sangria. The Mahi Mahi was delicious although when it first arrived it wasn’t the best presentation. The Sangria was okay. Hubby had their salmon and BIL had one of their deep dish pizzas. They liked the food a lot! Our server was very friendly and prompt. I would love to go back sometime to try their beers.

The food is usually ok and the wait is average. More times than not, service is slow or the server is not personable until the check is brought out. Pizza and beer is the high point as is the Calamari. Stay clear of the salads, you may be disappointed. Desserts are pretty great. Nice place to take family if you want to stay awhile and talk (server may get lost). Have an ordering plan in advance or you may be waiting a while to find the server again. Might be a training issue at this location, BJs in other cities usually has outstanding service.

My party of 8 was seated really quickly, and the service was very attentive, and our server was always looming around if we needed something, so that’s all good. The kitchen didn’t put out all of our food at the same time, came in three waves of distribution, with the last plate arriving 10 mins after all the other meals… seemed to be forgotten. The food was all good though.

I have came here a few times as my go to spot when I’m in town and for the most part this place is great the food is always delicious as well as the beer. The only problem I frequently encounter is the service when sitting at the bar. The employees are just very slow and rarely check in for refills or just to check in. If it weren’t for the service, I would add another star.

BJs generally doesn’t have the greatest service, but this one was a total joke. Our waitress never bothered to refill our drinks and both our entrees and desserts we’re cold and had obviously been sitting for a while (ice cream on pizzookie was melted). It was my friends birthday and we expected at least some sort of special treatment and ended up getting the exact opposite. Long story short, it’s totally not worth it.

I have no clue why this place received bad reviews. My husband & I came for lunch and sat at the bar. Our bartender Jordian was very attentive giving my husband various recommendations. They ran out of Dos Equis ¾ of the pour and gave us that beer for free. The place had a very busy with a lunch rush too.

Typical BJ’s: good food, bad service. It was pretty empty when we showed up at 10pm on a Wednesday. Bar started filling up a bit more by the time we left around 11 or 11:30pm.

Currently, sitting in the restaurant writing this one star review and not having to worry about the waiter seeing because HE IS MISSING. When I first read the reviews on this place, I knew I might (will) encounter terrible service. But I did not believe it would be this bad. I knew it would be bad when people were MISSING from the hostess stand. We waited there for a bit, and then were seated. Where quickly again, our waiter seemed to be MISSING. After 15 minutes of waiting, we were all ready to order. And still NO ONE came. When the waiter finally came after who knows when, we quickly told him our whole order and drinks included (because it wasn’t taken earlier yet). Our appetizer of fried calamari came, but we didn’t have plates to eat it on. Are we suppose to eat it on the table? I think not. Throughout our meal, waters were not refilled and we watched as our waiter slowly take his time with only 2 other tables. At the end, we ended up waiting for our bill much longer than it took us to eat both our appetizer and 4 entrees. He gave us our bill and we quickly put our credit card in. But once again, our waiter went MISSING. And once again, we waited.
Honestly, the food was not bad. ($ 81 for a soup in sourdough, pasta, mahi mahi, full rack of ribs, fried calamari). But the service is just so slow. It’s honesty almost like a magician secretly doing disappearing acts with the employees.

I almost gave BJ’s4 stars, as I do really like them, and generally enjoy myself eating there. I just couldn’t do it though.
This trip, the service was decidedly sub-​par, with the blame lying squarely on the waitress. Long wait between being seated and greeted, drink refills were rare, etc.
When at BJ’s we always get the avocado egg roll appetizer. Yum.
The husband and I both ordered Cajun dishes this time, and it is clear that the kitchen didn’t truly understand Cajun food. All the right elements and flavors were there, but both dishes lacked that little oomph that makes Cajun so special.
The biggest reason I cannot give BJ’s the fourth star is inconsistency. Some of their dishes on the menu are decidedly above-​average. Their ahi tuna salad, for example, is (was? It’s been a while since we’ve ordered one) stellar. Sadly, other dishes are just average. I’ve not had anything bad, per se, but some things we’ve had are just ok at best.

Horrible service and the food wasn’t much better. Food came out wrong then came out cold. Not much else to say because it was just that bad. I’ve come to expect this from most of the restaurants in Waco.

The menu here is gigantic, the ambiance is open and modern, the food is underwhelming, and the service mediocre.
Our server was pleasant, but rushed us into ordering. She wasn’t very attentive to drinks after that and disappeared for (no exaggeration) 20 minutes when we needed a ToGo box, leaving us in customer purgatory.
I had the Parmesan crusted chicken, and my boyfriend had the gluten-​free pizza. We had fried artichoke for appetizer. The food came out promptly, had appetizing texture, and was bland. We might give this place another try for dinner so we can try the beer.

You can’t go wrong with picking this restaurant. They have a very expansive menu for a wide range of taste buds. I visited this location while on trip with my students and the service was great. We came in on a Friday night and receive stellar service.
All of our dishes came out fresh and hot! The pizzas are all delicious and the pasta dishes as well.
Our waiter was very patient with us with all of the commotion.