RadioShack

Great service, I bought a phone the other day from sprint and I was in a rush they understood what I needed and helped me efficiently get in and out.

Good service is hard to come by these days. With that in mind, steer clear of this RadioShack, cause you won’t find it here.
First time: Good selection of products, two workers present. One to assist me in upgrading my phone, the other to help browsing customers. Took about an hour for everything to go through, as expected. Overall, no complaints.
Second time: Only one worker in the store, busy helping a customer wanting to start phone service. Not so bad, since I only needed a cable splitter for my TV. Until standing there conversing with my bf waiting for her to be available started to edge on half an hour. Seriously, where are the other employees on a Saturday. Several customers browsed for a bit, realized that waiting for help, or even asking for it at this point, would be fruitless, and ended up leaving, rolling their eyes as they did so. I was putting the splitter back, since it didn’t seem like I’d get it anytime this week, but as I turned to leave, the employee seemed to be finished with the customer. The conversation ended up at: some complication prevented the customer from getting a phone after all. Are you KIDDING me! Whatever, I snatched the splitter back off the wall and got it to the register, wanting minimal conversation, and really, to get the hell out of there. ASAP. She apologized with a careless, monotone «oh, sorry to make you wait,» as if she were reading from a script. Yes, because just as much as you, I would love to spend my Saturday morning waiting for nothing, as well. At least you’re getting paid to stand around here.
TERRIBLE service. Perhaps employ more workers? I’m sure there are high school kids needing a job around here.
I’ll drive to mililani for better service.

Located in the shopping center near Foodland in Wahiawa on California Ave. Even though this store is surrounded by several businesses, there is still ample parking.
As Jamie B. mentioned, this Radio Shack is quite small and doesn’t seem to have as much of a variety of items as larger stores. They do, however, have the basics and if you don’t find what you’re looking for, they’re more than happy to call another location to see if they have what you need. The Mililani location is 10 minutes away which isn’t far.
Usually I come here to get a battery for my keyless entry remote for my car… or a battery for the garage door opener. It’s down the road from my BF’s house so it’s convenient. I can’t recall coming here for anything else for myself but I’ve come a few times with my BF so he could get items.
The staff is wonderful. As soon as you enter they greet you and when you’re looking around they offer help but aren’t pushy or creepy followers. Prices are okay… I’m sure if Wal-​Mart carried the same item you’re looking for it’d probably be cheaper but for convenience I come here. Prices are decent though.

Being in Wahiawa, this Radio Shack location is on the small side. I don’t think they carry as much of an assortment as other locations, but what makes up for it (and warrants the extra star) is their service.
The staff has always gone out of their way to assist us. The last time my bf wanted to surprise me with an upgraded phone they helped him pull it off. They let him pay for the phone and then kept it in their store so he wouldn’t have to hide it. They even charged it up and set it up with my personal email so that I’d be ready to use it right out of the box.
Tonight I stopped in to check on upgrading the bf’s phone for Christmas and the staff was very helpful. It’s like visiting with friends that you never knew you had. We were laughing and joking, so it was a nice experience. They even gave me ideas on how I could surprise him if I wanted to do that. (It’s not going to be a surprise, though, which is why I’m writing the review.)
I was so excited that I forgot to ask a few questions before I left so I called them when I got home and the girl who helped me wasn’t even peeved at all about it. She happily answered my questions and explained what I needed to do. I’ll definitely come here just because of the excellent service.