Baskin-Robbins

Who doesn’t like ice cream! Awesome flavor choices, was served with a smile and it definitely went a long way.

I called earlier in the day to ask if they keep icecream cakes on hand. The female who answered the phone was super polite, pleasant, totally normal. But when I went in this evening to purchase the cake, I was met with a totally different attitude.
I placed the cake on the counter and waited for the man to turn around from what he was doing at the back counter to assist us. He came to ring us up, grabbed our cake and opened it up to remove the cake label/​toothpick. I asked him if he could write on the cake for me and he let out a huge huff and a puff. He quickly grabbed the cake and started to go back to the back counter but I told him nevermind, no need to personalize it, I didn’t want to trouble him. After paying, he didn’t even say «Thankyou», he said, «Here» and slid the cake over to me. I will gladly take my future icecream cake needs to another business.
Polite girl who answered phone is giving them their extra star otherwise I’d leave a 1-​star.

This Baskin-​Robbins is located in a Tesoro gas station. Usually there is a single employee working and it’s usually the owner. Very friendly, clean, ice cream is always stocked (BIG plus). Being the only ice cream shop on the west side, besides Kapolei, it tends to get very busy, but he handles it like a pro!
Very good service, a bit slow when they have those .50 cent ice cream scoops. One worker, but worth the wait, he takes the time to listen and explain the specials. Awesome and the ice cream of course is so delicious!

Place is located inside the Tesoro in Nanakuli. They close at 10pm so once they close for the night, even the ice cream in the glass freezers is off limits. To me, that is the one thing keeping me from giving them 5 stars. The ice cream in the freezers shouldn’t be off limits just because baskin robbins is closed. So I will have to give them 4 stars only. Here’s hoping they can fix that, because their ice cream is great, especially the ice cream cakes.

Absolutely LOVE this place always clean, awesome customer service, and smells clean unlike the kapolei store it has a spoiled milk kind of smell when you’re in there it’s weird, but anyways nanakuli location is always my choice morning, day, or night it’s always a great visit… I’m here about 2 – 4 times a week!!! love, LOVE, love it!!!

Located inside the gas station, there is no place to sit down to enjoy your ice cream. It’s more of a grab and go location; nonetheless, it gets 5 stars because they are always clean and the customer service is awesome — the guy behind the counter ALWAYS has a pos+ attitude.