Taco Bell

Horrible customer service! The lady that helped me at the counter was so rude! I wish I could remember her name but I guess that’s how much I want to forget about my bad experience there. First of all, she has a look on her face that shows she does not like dealing with people. I had to repeat what I wanted several times. We ate in the restaurant but didn’t finish everything so I asked her for a bag as we were leaving and she gave me a hard time about that! She should not be working directly with customers — keep her in the back washing dishes and cleaning.

Horrible customer service. Cashier Stephanie is far by most the rudest cashier taking an order. .u need to teach your workers what customer service is. All she had to say was the 2 personal pizza for 6.99 doesn’t come with a combination it’s only 1 topping but no she wants to raise her voice and say so which one do you want especially in front of my young children. She could’ve politely explained that but no she couldnt. I will never come back to this location especially with a rude employee. I work in the food industry and I know what customer service is about. If I could rate this place a negative I defiantly would.

The parking lot is a little strange. The entrance to the actual restaurant is Mauka and in the path of the drive thru line. They get tons of drive thru business though as we sat inside and enjoyed our kalua pig nachos.

This location is horrible! Customer service sucks !! You wait too long to be helped at the counter. The workers there talk to loud that customers can hear. The portions for the food sucks, they give too little. I don’t recommend this location. At all. Oh and the lobby is a mess with their trash over filling

Saturday 5−2−15 at about 10:15 am
This Taco Bell location really dropped the ball on my order. Usually, this Taco Bell does a great job, but it must have had sub-​standard employees working today.
The Waffle Taco was dripping oil and soggy. Gross!
When Velma is working, that is when things are fantastic. Unfortunately, she was there on Saturday or at least she wasn’t working the drive-​through window.
My suggestion is to go to the Taco Bell in Mililani or at least don’t ever order the Waffle Taco from Taco Bell on Ukee Street. Make sure Velma is working and then you can be assured that your order will be perfect!

This is possibly the worst Taco Bell ever!
Parking lot sucks, stalls are too tight for vehicles like our VAN! Although this isn’t what I’m complaining about.
Service: So no offense or anything to the guy behind the counter but, if you cannot understand me properly I don’t think you should be taking an order, he got it completely wrong, didn’t add what I asked for extra, he was slurring his words I didn’t know if he was okay or what, but yeah he didn’t look like he should be working there.
Food: We had the two personal pan pizzas, chalupa meal And my Mexican pizza. I ended up with Food poisoning. Throwing up and you know what else is so not the business, this This Taco Bell needs to be cleaned or something I’ll never come back to this location.

Horrible service. Wont let a teen who looks young in to order, but will let a mom and baby in. Workers excuse: to young to come in

I’ve tried to give this taco bell a chance because It’s close to where I live but this is probably the WORST taco bell I have been to on this island, every time I went there my order was wrong. The first time I asked for a AM crunch wrap with NO jalapeño sauce & my husband got a bacon waffle taco, we get home, open our food up & his waffle taco has half of the egg & bacon missing from one side of the waffle! Its like they put all the egg on one side of the taco & barely put any bacon on it. My husband was more upset at the fact that they didn’t even give him syrup. As for my AM crunch wrap, it ended up having a bunch of jalapeño sauce in it!
So, today just now I got back from there & my husband & I ordered THE SAME thing because thats what we like to have and AGAIN they did the same exact thing my husbands waffle taco was only half made and my AM crunch wrap had sauce in it. So I was a bit annoyed, I went in and told the lady that I did not want sauce and this was at exactly 10:30am and she says she’s sorry which was okay but she also told me they didn’t have anymore «Egg» so she asked me if I wanted anything else on the menu and she would refund my money back. So I was like okay sounds good so I ask for a Cheese Pizza and she says «okay» so I wait for it and then she gives me the pizza and says she’s not gonna refund me because the pizza costs like a dollar or two more and I’m like whatever already so I just leave because thats fine, I’m not complaining but I get home and it looks like the pizza wasn’t even cut. Save your money to get what its worth, Hope this helps.

The drive thru window lady was RUDE! I asked how much is for a crunchy taco? And she keeps say 4 something and said for A taco? Then she started to get louder, just give me my taco and I will not be going back to that place. Horrible drive thru lady. And she is wearing her own home maid apron… WTH

I love it here cuz it’s so close to home but jus today they took a little longer to make my Mexican pizza with out bean :/​other than that super friendly :)

The lady taking my order was an absolute darling! Unfortunately, beyond her double and triple checking my order the people making the food still managed to screw up. Kind of frustrating, but customer service was exceeding expectations.

Stopped here for lunch. Not much better than my last visit. Dining room was a mess, and my order of 3 tacos took a little longer than could reasonably be expected. When I finally received my order the food was cold, and the taco shells were stale. And if you’re not ordering a pizza, the crew that works on the Pizza Hut side are standing around twiddling their thumbs. Maybe I have unreasonable expectations, based on my experiences working there, I don’t know, but I would at least like my tacos to be hot and the shells to be crunchy.

Walked in and waited for about 15 mins before someone took our order at the register. They knew we were standing there and they just looked at us. It’s like they don’t want our money! I had to finally wave someone down and ask for help. How rude! They need more practice with their customer service skills. Not once did they smile either!

Messy Tables, three of them! We were here for 45 min. Approximately, not once did anyone come out and clean up. Plus my mexican pizza was all smashy, which made it hard to eat! When we walked in to order, no one was at the front. The Pizza Hut manager had to call a Taco Bell cashier to the front. Cashier has to be a bit more happy, she didnt even smile. We are Very dissapointed.

Alright I realize this is just a Taco Bell and not a 5 star fine dining restaurant but when my order is
2 taco salads no sour cream, extra lettuce, extra beans on one
I really do not think it is rocket science.
The girl clearly got frustrated with me asking me to repeat it multiple times (drive thru) then without saying anything she yells at a coworker to take my order because I am making it difficult for her.
What is going on!!! Her fellow coworker came took my order no problems. The same girl, who was overly frustrated with my order was also working the register. My order came out to 14.99. I paid $ 15 in cash and did not receive a receipt or my change. I didn’t want to make a big deal over a penny but she didn’t say a word to me throughout my entire transaction. She just held her hand out for the money and then turned around after putting it in the register.
I was not amused.

I love the Taco Bell food chain. I’ve been going to Taco Bell since I was a kid. I’ve only been to the drive-​thru at this location. Have never been inside.
I’m a fan of the Mexican Pizza, ½lb Cheesy Potato Burrito, and Crunchy Taco Supremes. I’ll actually eat everything that they have here.
The reason I gave this place 2 stars is because I think this place is below par of a Taco Bell. Don’t get me wrong, I’ve never been to a Taco Bell where they totally blew my socks off but this place just lacks the quality of a true Taco Bell. I personally like the Kaneohe Taco Bell just because they really take care of their customers if they screw up. I’m also from Kaneohe but I still remain unbiased. Haha. In more detail to their service, I believe for ALL restaurants that no restaurant should be cleaning up prior to closing. ESPECIALLY a fast food joint. The reason being, is that as a patron in a fast food joint going through the drive-​thru, I’m not going to be sitting down and staying for another half hour to consume my food. So there really is no inconvenience to the employees. If your hours say that your open till a certain time, you should remain open and remain servicing customer till that time. Then you clean afterwards. If a business is going to start closing earlier and start cleaning, then state that your closing time is earlier.
This Taco Bell in particular still had their «Drive-​Thru is Open» sign still lit up and we were there before their closing time, so we went. No one took our order at the order confirmation screen so we drove up to the window. We noticed the MANAGER with her back faced the window already cleaning. She turned around and glanced at us and turned back to continue cleaning. She then came to the window a couple minutes later realizing that we were still there and told us that they were closed. Very disappointing.
So we went to Jack-​in-​the-​Box down the road instead. I’ve never had this problem at Jacks… (that’s because they’re opened 24 hrs… :P) So that’s my experience over there.
Final Comments: Quoting the fellow Unilocaler in a previous review of this place… «Sometimes convenience trumps service.» That’s what I feel.
Overall Rating: «BELOW AVERAGE»

I’m gonna have to say that going to this location drives me nuts (not in a bad way)! So Toney and I walked up to order a mexican pizza. Low and behold… our peripherals geared us towards pizza hut. So we decided to «X» the taco bell food and order a pizza. Hilarious part was when the worker told us we needed to order at the pizza hut register.
So we walked a step to the right. It was the same worker asking us what we wanted… ugh…she already knew. LMAO.
This doesn’t make me dislike this place… still love it… just found it hilarious.
This place is kept neat and I hadn’t have any problems at all.
Go here and have a good laugh if you need too.

I think the bad reviews makes the dine in tables empty which is good for me. Stopped by with a friend to have dinner. You go to taco bell for cheap food, what do you expect. The kids working there were nice. They brought what we ordered and it was correct and hot. Lots of people ordering pizzas for pick up here. I don’t normally eat Taco Bell, but if I do I wouldn’t mind coming to this one if I’m in the area.

I admit. I kinda like Taco Bell. It’s cheap and easy, like the… OK, I won’t go there.
This place, however, NEVER gets the ‘fiesta salsa’ or ‘siesta sauce’ or whatever they call it right! My son hates it on his burittos, and we ask that they 86 it, but they keep on putting it on! It’s partly a language barrier issue, as often the person working the window isn’t that good with the English, and partly a quality of employee issue, as the person working the window is usually incompetent.
We’ll keep going there, and we’ll keep asking that they 86 the ‘sauce,’ and they’ll keep on putting it on, and we’ll keep going back. Sometimes convenience trumps service. Ugh!

I always love taco bell. But this restaurant seems to be really stuck up.
We walked to get food one night and arrived before 10. Around 9:50. The restaurant closed at 10, but we were hoping that the guy would let us just order really fast… I mean he still had 10 minutes. He didn’t serve us. We had to walk back to the apt