Custom Nails and Spa

Just walked up to the locked door at 9:08, called on the phone was told, «we open at 9:30, I have a customer, «what you want?»
I hit her with «never mind» now I’m I the lobby of # vspaandnailstudio met with #professionalism.

Wow was that BAD!!! Can I rate them a zero. I paid for the VIP spa pedicure because it came with a neck and shoulder massage. Yeah that never happened. The lady talked on the phone almost the entire time. She had an appointment coming in so she rushed through the rest of the pedicure. She knew that she did an awful job because instead of letting the receptionist check me out. She jumped up from her other client and ran to the register. Wow. I am glad to hear that some of you have had good experiences here. But honestly, I’m really easy going. This girl was awful!

I think I may have finally found it! A salon worth returning to near (ish) the new abode. Fort Washington’s options were clearly no good so I ventured to Waldorf. Awesome things about my first visit:
— The space is beautiful, very thoughtfully laid out, & everything was clean and smelled like laundry
— There were a thousand colors to choose from (literally over 500 one of the techs told me)
— They had awesome, extra massagey massage chairs (see photo)
— My tech, I can’t recall her name, was great! She was very friendly, did a fantastic job on the paint, checked the towel temperature against my skin to be sure it wasn’t uncomfortably hot, and then turned the lights out in the pedicure area for added relaxation!
— Basic pedi was only $ 25; I upgraded to get sugar scrub and mud masque for only $ 35 — total for gel nails and upgraded pedi was only $ 70
— Tech was not skimpy with the top coat even though it was gel; she went over each nail twice
I wasn’t quite sure what Unilocaler «Tonia N.» was asking about the foot basins but I took a photo… hope that helps to answer your question!
I will say there was a lot of chatter amongst the girls but I was the only customer and it was obviously good natured so I didn’t mind.
I’ll have to see how long the paint jobs last but even if it’s on the short end, the rest of my experience at Custom Nails was definitely a cut above the rest compared to other salons out here. Pro tip: the tech told me they are very slow during the week (I was the only customer there 5 – 6:30PM on a Monday) so if you want to ensure service as soon as you walk in and a very unrushed experience, recommend you check it out M-​Th.

Love this place! Went for the first time the other day, and I have to say, I’m impressed.
Some of the nicest, friendliest, and talented people in the business.

Ok… so here is my 2^nd review for Custom Nails and Spa. Unfortunately the high praise from my 1^st review has gone downhill. I went in today for a gel manicure. I was OK with service, until the design… I didn’t care what type of design, so I wasn’t picky. However I could tell he started rushing based on the fact that my design on my ring finger wasn’t dry before he applied the gel top coat. The picture provided shows the smear… worst part, he continued as if it was ok. I decided not to say anything, just to see what he would do. He accepted my money and sent me on my way… a paying customer left with a messed up nail and he was OK with that. Not sure if I’ll return! So sorry I didn’t get his name, but he was the first seat when you walk in.

As much as I’d like to say I loved my experience, I just can’t say that I’m satisfied. I got a shellac manicure and the deluxe pedicure. The pedicure was wonderful in look and experience, the manicure, however, looks terrible. My tech did a great job with the shaping, cuticle removal, etc, but when it came to the actual application of the gel color, I’m actually shocked at how terrible it looks. I’ve been peeling the hardened gel off of my cuticles and from under my nails for the last day. The gel is uneven in some spots and not even all the way to the cuticle line in others. I even asked her to apply it in empty spots and had to return to the salon to have some gel removed from the side of my nail. I could have done a better job at the application myself, for sure. On top of it all, they only accepted tips in cash, so I had to go to an atm to get the cash out.

This is a question and not a review. Do any of you know if their pedicure chairs/​bowls are pipeless? Meaning not the jacuzzi type that suck water in and out but rather a removable motor inside the bowl that can be removed and cleaned?
All the reviews seem great but I am just so particular about that specific aspect of salons. Thanks in advance!

I got my nails done here (shellac manicure) about two weeks ago and my nails still look great! I usually get something plain and simple, however, the nail tech Jenn, encouraged me to be edgy for once. I must say, I loved my nails. After trying different shops in the area, I think I’ve found my new spot.

I came in specifically for the CND shellac. I cannot use gel as it chips off in a day or two. I was a walk-​in and was helped right away (it was mid week, mid day). The salon appeared clean and orderly.
The nail tech worked with me to shellac my nails just right, with a base color and a glitter on top. She was very friendly and helpful. The best part is the shellac did not chip for a full two weeks. I am very hard on my nails, and even shellac usually chips on a couple nails after a week or so. I was very happy and will go back to this salon.

Wonderful service. Moved here about 6 months ago and has been coming here every since. Great service. Never have to wait. Great people!

No customer service, nail tech cut my toe and just apologized. Manager or owner wasn’t even man enough to apologize or speak to me respectfully. And only offered thru someone else to take 10% off the total.

Tony does horrible nails

I just found my new nail salon. The experience was so relaxing. Staff were friendly and they make you feel like you are the important one instead of talking to other nail technicians while doing your nails. I will be back every 2 weeks

Leaving another great review as I cannot speak highly enough of this salon. Seriously, can you remember the last time you fell asleep in the pedi chair. On-​time with the CND shellac as usual.
Tammie did my nails today– awesome. Heidi usually does them as well, and Suki has done them once or twice. All equally Fabulous! Never, ever a bad experience. Clean, clean, clean! They are very tidy and sterile.
A recommendation would be to ask for people to silence their phones as it should be a relaxing environment. They can’t make clients respectful of others, but relax people. Take time for you. The phone can wait.
Since I travel frequently and have been to many, many salons, I still feel at home here and am always so pleased. If they can please this picky girl, they have something special.

I was here a couple of weeks ago to get my nails redone because another sail salon butchered my nails. A lady named Tracy fixed it for me. Later I found out that she is the owner of this salon and another one in the area. I had acrylics and gel polish done. She did them so well that they looked like my actual nails. Today was my follow up. Tracy asked me what design I wanted and I told her that it is all up to her. That shows how confident I am in her competence because I am usually a control freak. I highly recommend this place (:

I have been going to this nail salon for a little over a year & have always been very pleased by the cleanliness & the services provided. Recently, I started going to the technician Suki, she’s AMAZING!!! I’ve gotten several services done by her (regular manicure, gel manicure, pedicure, eyebrow wax, eyelash extension) & have been extremely pleased with her work. She really takes the time to listen to what you want … She takes her time to ensure her work is PERFECTION!!! As long as I am in this area I will not go to another salon or another nail technician … HIGHLY RECOMMENDED!!!

Originally I was visiting another nail salon in the area. Actually, I’ve been to several in the year I’ve lived in Waldorf. I went to each shop a minimum of 4 to 6 times to truly get a sense of the service and the technicians. The last shop I was frequenting had excellent service but I was never pleased with my nails. I decided to give Custom Nails a try.
I’ve only been once for a new full set and I was very pleased. Kevin was incredibly gentle. Anyone who has worn tips or overlays for a long time knows how delicate your natural nails can become. It’s been almost 2 weeks and my nails still look good and there has been minimal lifting. After more than a year of searching Custom Nails may finally fill the place in my beauty routine that has yet to be filled in Waldorf. I loved my old shop so much I considered driving the hour to their shop if this didn’t work out. So far so good, I will be back for a fill and more services and hopefully bump my 4 star rating up to 5.
…One more thing, I have to wear somewhat professional nail styles. While I love the look of the latest pointy and 3 dimensional nails, it’s not a trend I can currently participate in, so I cannot comment personally on that aspect. However, if you check out their facebook page, there are some lovely designs.

My only concern with this place: they are called Custom Nails but really know nothing about customizing nails. They don’t specialize in the latest nail trends nor do they offer the latest nail designs, styles or colors. They seem unable, hesitant or just plain annoyed if you request nail designs or art (I’m talking about newer designs, not the usual floral, peacock designs that you can get almost anywhere). Upon my first visit I assumed they’d be a little more innovative based on their name alone.
However, if keeping with the latest nail designs or styles is of no concern to you, you’ll love this place. A little pricier than other Waldorf nail salons but for the most part, worth it. Great atmosphere and very good service. They offer complimentary beverages most of the time, too.
Tip: Request Tammi; she’s wonderful.

Very nice staff. Clean and cozy with nice décor. They always offer a drink. Even the basic pedicure comes with a hot stone lotion rub. This feels really nice and adds a lil something extra. I drive past many nail salons to come to this one. Only complaints: they don’t let you soak long enough on the pedicure, you have to ask for more soak time. I like to relax and soak a bit before they begin. And some staff apply polish better than others.