Avis rent a car

BE AWARE!!! JUN, the sales rep will pretend like you need insurance or your rate will be higher!!! This is untrue!!! I called the 800 number and I had to go another Avis just to have the insurance removed!!! This guy can barely speak English!!!

Don’t go This place, the worst rental car in the US, i make Rsvp last week for Premium Suv for 8 seats for ⁵⁄₂₈ @ 10AM, i called in advanced for two times ⁵⁄₂₃ & 5/​25, they said just come in today ⁵⁄₂₈ @ 8 AM, waiting for 2.5 hours, they said we don’t have your car for today ! They called other locations today still no car available. Messed up our plan to go Out of town !

The Rep’s English was awful, I could barely understand him. I mean, speaking fluent English is important in a customer service job in the US, right? The Rep presented me with an SUV that was riddled with dead bugs on the car grill, chalk writing on the rear window and I HAD to ask him to clean it. The car hadn’t been vacuumed. The Rep hands me over a form that I have to initial re: the car being handed over in a clean, scratch/​dent free car. He gave me static about how I HAD to initial that the car was turned into me «clean». When I addressed the filth issue, he said, «Wait 20 mins and I’ll get it washed for you.» I was like, «I
Made this reservation a week ago, you knew I was coming. You should’ve had this car READY for me.» So disappointing. Don’t rent from this location!

I heard they had new owners and the place was better. I should’ve known better. It’s a repeat of my experience a couple years ago. They tried to give me a dirty car again. Why am I here?

Wish I could give 1 star. Absolute worst customer service. Had my girlfriend drop off the car rental we had for the weekend because I had to work… and when she asked for a ride back the lady told her to call Über. I live on Golden Springs and Temple in the city of Diamond Bar… and their business is On Golden Springs just past Brea Canyon. And they said it was too far. IF YOU HAVE ANY RESPECT FOR YOURSELF DO NOT USE THIS BUSINESS… I should have used Enterprise.

Folks here are nice! I go here often to rent cars for longer trips for work. The last trip I took they gave me a brand new Chevy Impala with just 57 miles on it. I hate Chevys (they’re horrible cars in general) but I appreciated that they tried to give me their best. A couple of times the cars I rented from here were a little dirty inside (and outside, possibly due to a recent rain) … but I’m driving these for work and not to show off (who drives an Impala for pride?) … so it doesn’t matter to me. Customer service is 4 star worthy.

Wow, I’ve never had a worse experience renting a car. Jack was the person who helped me. He lied to me and added insurance to my bill without properly disclosing it to me. When I asked him if the $ 51 insurance charge that he add without telling me was mandatory he immediately got angry and defensive. He told me «You don’t have to do anything you don’t want to. You don’t even have to rent a car today.»
He offered too upgrade my vehicle for only $ 5. Then the bill showed a $ 15 increase. He was actually charging me $ 5 per day. I would have been fine with that, but I didn’t like his deceptive nature. I’ll use AVIS again, but never this location. They are unbelievably unethical in their business practices. I really wish I read their other Unilocal reviews first.

Great people. My family has been renting here for a while now and we’ve had good deals and service.

wow i wish i read these reviews before i booked a car from here. This location is terrible. if 0 stars was an option that would be the rating. I dealt with someone by the name of Jack X. on 3÷27÷15. For everyone that has issues with Avis, call their customer service line while you’re there. Terrible experience here.
long story short. i made a reservation a month before. I arrive, wait a long time. Jack is rude and starts getting combative when i question why he didn’t have a car ready for me. Had been out of cars for a day and tries to upsell me a camaro and wonders why he should have to take a cost hit for renting out a more expensive car at a lower price (maybe because you screwed up and you should make an effort to make it right instead of being all pissy about it?). I’d bet that camaro stayed unrented that day too.
someone teach this guy some customer service. being a little apologetic for having screwed up might help. being rude and trying to intimidate people does not work. It might have worked on the two ladies in front of me in line.
** i guess i should mention that someone returned a car while all of this was going on. the car was filthy inside and outside. Since i was already running late because he did not keep my reservation time i could not wait 30minutes for him to wash the car. this would have put me a hour behind schedule already. Refused to rent me the car after i mentioned I was still going to complain about the lack of availability.

I made reservation a couple weeks in advance. When I went to pick up the car, Jack at the front desk told me he did not have my car! I saw a line of SUVs and Sport cars parked out front; however, he told me those cars were for other reservations. He won’t upgrade me or give me any car. I guess the tradition of upgrading you when they don’t have your car does not apply here. I have rented many cars from Avis/​Budget before. This is my first experience of such. Left without a car and speechless. Wow…
Update: Okay, I did a little more research. I think I understand a little better. Each Avis Budget Independent Operator’s earning is based on a percentage of his/​her over-​all revenue. My speculation is when customers book their reservations through agency like Costco, this branch will not give you a car since it could charge more by giving the same car to others. That’s why so many Costco reservations were denied (read other feedbacks). That could also explain why Jack asked me if I would buy full insurance (profit for them) even he had no car for me. I guess I will check with Costco and make sure it understands its relationship with Avis auto rental program.

This place didn’t have my car upon arrival and sold out for the day. called me after i had left to tell me that there wouldn’t be a car available and i told them on the phone «yeah i know i was just there!» These guys are effin IDIOTS!!!

DO NOT ATTEMPT TO RENT A CAR HERE! They are the most unreliable and unprofessional rental car business that i have ever been to. Booked a car with them two weeks in advance, a SUV for a ski trip. However when i got there, they overbooked and there were no SUVs available even though i reserved it! I calmly asked the manager why this occured and she literally yelled at me saying it wasnt her fault and i should expand expect this to happen! Ridiculous. Please stay far far away from this place.

Got a reply from Mr. B in Placentia. I think Mr. B is working at this location and he has rated 5 stars for this location to boost up the rating.
I didn’t asked for a free upgrade in the beginning, the young man offered me a free upgrade due to a problem with my original reservation. How Mr. B twisted around and it end up with I have been greedy and taking an advantage of this company? I can see that it is all customer’s faults and they are the innocent victim.
I am a Chinese American so I understand how Chinese way of dealing with problems. This is USA so the Chinese way running American company is not going to work here. I guess I am a poor and unappreciated customer and I should tolerate with their reply? I don’t think so. Just want to post their reply so everyone is aware how they dealing with the problems.
Just a Note 1÷15÷2015
New!
Photo of Mr. B.
17 friends
17 reviews
Mr. B.
Placentia, CA
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For your review of: Avis rent a car
Sorry There is no free upgrade and free half day for u anymore. Not everytime u can take advantage, This time u resv a 5-​p SUV and want get the 7-​P for free, they
Refused u and finally u had to pay the charge of upgrade. they hv ur reserved car there and nothing wrong with it. Why hv to free upgrade to a big price different car to u??? Not fair to other customers.
They were not satified u by a free nice car, like Last time a free half day. BUT They r not chairty group Why hv to cheap as ur wish.
u r chinese also, u were at their office to judge that how worse Chinese attitude than Americans and how worse Chinese way of thinking than US, just like u r not Chinese. It was funny.
Luckly, most the Chinese customer and local american customers are nice and understanding, not covet the little advantage. Good people.

DON’T RENT FROM THIS PLACE! Dirty vehicle with left over trash inside. Owner shouted out «that is what you get from booking through Costco». Terrible management.
I returned the vehicle one day earlier than the due date and rented another one at Avis at the Pacific Palm, City of Industry. Much better experience, the guy told me to take my time even though they close at 6:00 PM and it was 5:45.
3 miles away from Diamond Bar, it’s worth the drive!

This place is a joke. I’m not sure how they are still in business. We reserved a car over three weeks ago and today when we arrived to pick it up they did not have a car for us. In fact, they didn’t have any cars onsite! The guy working kept telling us there’s nothing he can do. Do yourself a favor and choose another company.

Rented here about 3 – 4 times now. It is a franchise and the workers speak little English. I always reserve ahead and go in person a day or two before to confirm any questions or eliminate any surprises that may occur when I come to pick up the car.
John and Mars are both very nice and accommodating. The lady who works here is nice as well.
Pick your car up early in the morning. As soon as they open if possible. You’ll get to choose from several cars :)
I’ve only rented compact cars. Can’t speak for any other type of vehicle.
Again, it IS a franchise so don’t expect the same quality service as you would at a regular Avis location!

Where do I begin? I reserved a vehicle three weeks in advance so that the day I had to pick it up I wouldn’t have an issue. Well the day arrived and they didn’t have the size vehicle I had reserved in fact it’s almost as if I had not made a reservation whatsoever. They first wanted to put a bandaid by offering me to pick it up 15 miles away and then offered a mustang. I’m like the reason I wanted a compact car was for gas purposes, a mustang will burn too much gas. No other solutions were offered and I just left. I don’t recommend this location.

This place lied to my friend about free airport pick up and they force you to buy insurance even though my state farm covers rental and they over charge you. Avoid at all costs!

WORSTTTTTT Rental car ever!!! I will choose other vendors for next time. Two stupid boys working here, wore sleep wear to work. They speak very little english, hard to understand. We returned the car and everything was ok. 3 hours later got a call from one of the guy saying «there is a small crack on the window, we need to charge u more.» How big is it? «dunno let me check». Suspicious. He came back and said «it is small but u are responsible. Please come, I will copy your ID and sign the paperwork that you are responsible.» What??? Are u kidding me? How if u went somewhere with the car, and u broke it? How if there is not even any crack. Totally ripped off! I waited until I check the credit card statement, they charge me $ 60 more. I called corporate, avis corp said because you purchase insurance. Hack no, I didnt purchase any insurance! These guys are only trying to get more money by doing anything he can! Dont ever come to this place. It is not worth your day.
The owner/​employee sent me a message stating that they have a picture of the crack. How funny it is! What if he did it and took a picture of it hahaha. He even reviewed his own business (refer to the only 5 star review below). How do i know? The reviewer is the same guy with the one who sent me the message. LMAOOO

I had a reservation set at 3.30 and its now almost 5 and I still do not have a car. My plans are completely messed up for today. As a preferred member I will be choosing another Avis location next time.