Wendy’s

I came here today because I had a coupon for a free sandwich. Unfortunately, that’s probably what it’s going to take to get me to come back to this particular Wendy’s. The food itself is fine, typical of what you’d expect. The restaurant area is quite nice — clean with a lot of space, even a terrace. The problem is that the amount of time it took to order and receive my meal was unacceptable. Maybe it was legitimate, like being short-​staffed. But I would hope to see better procedures in place both to handle that and to order and serve the food.
There are 2 registers; only 1 was open. The poor woman at it was doing triple duty, taking orders, staging orders, and getting the salads, beverages, and chili. The available counter space is minimal. There was room for at most maybe 2 orders being staged for delivery. Also, when you walk into a Wendy’s, what’s the first thing they always ask you? «Eat in or take-​out?» Not here. She either asked at the very end or never asked (I had to indicate it myself). That slowed down staging orders from folks having to correct her.
If you serve 2 types of iced tea, I would hope that you ask the customer whether he wants sweetened or unsweetened. Normally I remember to specify unsweetened, but today I forgot, so of course she assumed I wanted sweetened. PLEASE ASK. Once I discovered it, I would have normally gone back to the counter to switch it, but by that point there were 9 people in line, 7 of whom had not yet placed their order.
The men’s room, while large and clean with a lockable door, has a single toilet and sink, and there was no paper — maybe they didn’t have time to restock it? But with the amount of space in that men’s room, you could easily spend a little money to put the toilet in a stall, add a urinal and sink, and turn it into a men’s room more than 1 guy could use at a time. There was a wait to use it!
The good news is that these things are solvable with a little bit of money and training. I hope that, should I visit here in the near future, I can give a favorable update.

This is more a review of the food rather than this specific location. We stopped by here today because we were interested in trying the new natural cut fries with sea salt. No reason to rush out to you local Wendy’s, they are basically the same ol’ shit as the old ones except it looks like they kept the skin on the potatoes.
This location was otherwise very clean, it was pretty empty when we were here so we got in and out quick. Staff was friendly. Would go here again.