Pizza Hut

I worked at Dominos Pizza during the 80’s. Even though Dominos beat them in the delivery market, Pizza Hut was a much better pizza. Everyone agreed– Pizza Hut was a tremendously good pizza and much better than Dominos.
Pizza Hut has gone downhill in the last 10 years or so.
I ordered a large doublecheese pan pizza on New Years Eve. I walked in and the customer service rep handed me a pizza in a medium sized box. She stated ‘We are out of large boxes, but the pizza is a large pizza in a medium box.
How do you fit a large pizza in a medium box? I looked at it, and the first thing i noticed was that the sauce and toppings only Were all in the middle. There was a whopping 2.5 inch crust on the outside crust!!! This tells me one thing– the person who made this pizza has NEVER made a pizza before, or he or she just didn’t care because it was New Years Eve.
How did it taste? Like garbage. There is a reason that only one person was in the entire restuarant. Because Pizza Hut ain’t what it used to be. It is a shame, because their pizza was AWESOME back in the day!

The food tastes bad in my mouth

We used to order from here constantly but lately we’ve been met with some really disappointing service. It shouldn’t take an hour and a half to get a pizza delivered. Also when I order two pizzas and the toppings are mixed up on each one-​I don’t eat meat but my boyfriend does so his pepperoni on my pizza wasn’t really something I appreciated. Finally I shouldn’t get a call saying they can no longer deliver our pizza because the driver is too busy so we then have to go get it. I’ll get my pizza elsewhere.

Gave me food poisoning.
That statement alone should tell you about this restaurant. I used to order from here quite often because I really liked their drive thru service. But one day, I brought the pizza home, cheese with onions (I ordered onions but they weren’t on there), and the bread under the cheese was hard. So I called the store to ask why, and also why they forgot the onions, and they put the blame on me. They said it’s only hard if you take too long to pick it up. But I ordered it at like 8:00 and picked it up at 8:20. Totally not my fault. They credited $ 20 to my account that I ended up not using because…
After I ate the pizza. About 2 hours later, I threw up not once, or twice, or three times, but FOUR times. It was most definitely because of the pizza. The next day the pizza was gray in the center and hard as a rock. I called corporate, the store, and I’m almost certain nothing was done to resolve this problem. I 100% do not recommend this plate at all. Do not go at ALL costs unless you want to spent all night throwing up. I absolutely hate this place. Would give it 0 stars if I could

Slow and dirty. Bread sticks came out too cold the pizza came out undercooked. This pizza hut and the one in Bealton need complete management overhauls. Long over due.

I can honestly say the best thing is their wings. The cookie and the brownie are amazing as well. Their pizza has gone downhill but not everything there is bad. (:

Used to love this location and the food. A few years ago this place used to be awesome, the food was amazing, servers were A+, etc. There are a few decent servers but I believe the MGMT is the problem

Good luck getting any kind of decent service when you call these people. They don’t seem to be familiar with the street names in Warrenton, and put you on terminal hold to go «ask the manager». I tried twice to get delivery to Alexandria Pike and finally gave up and called Domino’s. They knew right where I was and got here 20 minutes later with a hot, yummy pizza. I erased pizza hut from my phone book.

The grossest place to eat in Warrenton. The tables are sticky, we asked to be moved from one table to another with the same stickiness. The place sincerely smells like a lemon scented porta Jon per my 14 year old daughters quote. The service is very poor because there is not enough staff and the pizza was terrible. I grew up on Pizza Hut deep dish and loved it but this franchisee clearly does not care about consistency in brand.
We tried three times thinking it was just a bad day for the crew but it was consistently disgusting!
Yuck

I have been to Pizza Hut in many different cities and towns, but this is the worst service I have ever had. I can’t say the food is bad, but the service sucks. I think they need a new manager or someone to come in and take control before it has to close the doors, because of the way it is being run. Please fix Warrenton Pizza Hut.

I’ve eaten at a lot of Pizza Huts in my life. This was the lowest quality food and poorest service of any. We were finished with our first pass at the buffet and still had no drinks. Many customers kept eyeing the buffet waiting for fresh food, but the cooks in the kitchen were oblivious, and chatting about random stuff. Understaffed on the day after Christmas, and with staff who had no sense of urgency or customer service.

This place has gone down hill over the past year or so. The food is good and there are a few friendly servers. Seems like the biggest problem is that it’s understaffed! I have been twice over the past several months and the one time our pizza came out before the appetizers and was cold when it arrived. Another occasion there was one server trying to run food, clean tables, answer the phone, etc. she was almost in tears while running the entire place alone. The manager was outside talking on her cell phone while this occurred!

I don’t give it a high rating, but I continue to go here occasionally for take out because it’s hard to find a pizza restaurant that everyone likes and can agree on. Every time I come here, the wait is ridiculously long. I always call ahead and wait before I go there, but it’s still nothing to wait at the restaurant 15+ minutes. They have a drive-​thru which makes waiting a little more bearable. The customer service isn’t great either. I wish my friends could agree on something other than stuffed crust pizza because it’s the only reason we choose Pizza Hut over the other restaurants in Warrenton.

AVOID PIZZA HUT IN WARRENTON. Poorly managed and someone — we suspect an employee — took $ 200 from my dad’s unattended wallet. My dad is too forgiving to report it to the police or confront them about it. Too bad I can’t give negative star ratings.

So the kids wants pizza tonight and wound up taking the to Pizza Hut. Upon entry on a Saturday night we took our spot at the empty «Please wait to be seated» podium. As we were waiting, other patrons began entering as well. There was one visible employee arguing with someone behind the window for about 5 minutes, while no one is addressing the waiting customers. I first thought and then verbalized to my wife that we should leave, but then gave it a few more minutes before the hostess/​waitress came out. We were finally seated and then waited again. Another 5 minutes and now we have our drink and order in! Things are good… wrong. Our breadsticks never arrived and I watched our waitress (we will call her’K’) and another employee leave. I inquire about the breadsticks and our pizza is being delivered. The order was mostly right except for the light cheese on one and the other not being a pan pizza, rather a floppy, soggy, ketchup cake. We trucked on with our night and we’re able to not pay for the breadsticks that we never received. Everything was manual. I had to get up to ask for everything and even to pay. When we we’re leaving, three staff were smoking in the parking lot and our waitress ‘K’ was still nowhere to be found. Her and the curly haired cook who was unable to actually cut the pizza had left for the night! Thanks for the reminder of why I will never visit a Pizza Hut again!

Be prepared to wait a long time at this location. Staff seem to be hurrying around doing who knows what, but it took a while just to get my drink order taken. Phone was ringing off the hook and customers were waiting at the counter for their carry out orders, which weren’t ready. I won’t be back.

Went there on Saturday night with my family. We had a good meal. The service was good and the stuffed crust pizzas were very good. Our waitress was brand new, and she was working hard to keep her multiple tables happy. As a matter of fact she had put two tables together for our family, which was great, but the hanging light that is usually above the table was left in the open after combining the tables. This nice waitress kept running into it with her head. We tried to put chairs in the way so she wouldn’t keep doing it, but to no avail, she ended up giving herself a shiner after nailing the light cover with her cheek/​eye. Luckily she wore glasses or it would’ve been worse. Bless her heart, she went outside and put snow on it. What a trooper.

While Pizza Hut is a chain sometimes you just need some place for a quick meal. The pizza is good but the service at this location is poor. This week I ordered take out and was told the pizza would be ready at 7pm (receipt said 6:57) and it was after 7:15pm when my order was finally ready.
I work in the service industry so I understand that maybe the kitchen was backed up, but if that was the case shouldn’t someone apologize for the wait? No one ever did, making me believe this is just how they do business. While I waited 15 minutes for my order I noticed not a single take out order was ready on time; we were all waiting. Customers even waited to be seated in the dining room, one family for over 5 minutes. The server never apologized. I was also disappointed to notice I don’t think a single server smiled the entire time I was there… not once.

Got it delivered to work — just a supreme personal pan pizza for me, breadsticks for a co-​worker & the cinnasticks to share. It was all very good & cooked perfectly. Delivery guy was very nice & fast.

Nasty nasty nasty.
I’ve ordered pizza there twice and both times it was terrible. The last time my pizza was delivered to my house late, and the pizza was completely undercooked. The cheese was not completely melted, and the dough was not properly baked. How in the world could they have let this out of the kitchen??? I called back and spoke to one of the employees who pretty much said tough luck and that I would have to bring it back in order to get a refund or a new pizza.
I called corporate and I got a free coupon for a few pizzas and I have yet to use it, don’t think I ever will. Call Vocelli’s or Papa Johns if you want a good delivery pizza.