PCW Computer

Went there to upgrade my computer. I know a good deal about computers, but like take it to someone who might know more. In around 3 minutes I had to tell them that everything they were going to do was wrong. Long trip to find out they know less about computers than I thought and probably charge or make up reasons to charge more. GO HERE AT YOUR OWN RISK!

Problem when turning on the computer and nothing shows up. Asian male said it’s motherboard problem for $ 250 in August-​motherboard is at least $ 150 market price so that was fair & labor $ 100. Ok fine. But it is now October & I’m back to the same problem?! They said I can bring it back if there’re any issues
after 60 or 90 days? I’m hoping it’s 90days?! Thought these bastards fixed my computer? Why is it failing after 60days??? Hmmmmm… more to come after I bring it back under the warranty. Let’s see what happens. So far 1 star.

We dropped off our pc for diagnosis because of an error that was showing up when booting. We were told that we needed a new motherboard and processor but that the hard drive was fine. We bought the parts there totalling over $ 300 and decided to install them on our own so we wouldn’t have to wait longer to get the pc back. Well, after everything was put in, the error still showed up. Wtf. We decided to check if the hard drive was the problem by putting in the one from our laptop. Problem fixed. I honestly don’t know whether the tech even checked the pc at all or just took a guess that costs the most money. We will never be back.

I’ve been bringing my computers here for several years. On perhaps 6 occasions between my employer’s computers and mine personally I always felt satisfied.
Naturally without research I just dropped my laptop there. Because my Google search for their phone number was still on my desktop I glanced down and saw Unilocal.Some of the reviews were pretty scary. But, I waited for them to call me with the diagnosis.
I was offended by the caller from this company and by the price they gave me. Still I felt I owed it to the owner to give him a chance to make things right. He did.
Kevin, the owner is quite a nice man. I’m glad I waited and spoke to him. He took good care of me and all is well in cyberland.
Thank you for reading and do give this company a chance. Any problems, take it to the owner.

It’s inevitable — I never walk out of a computer repair store without worrying that I got screwed. Up until recently, I would just go to Best Buy and pay extra because it was too daunting to enter a computer repair shop.
This was my second trip to PCW. The first time was weird, one of the guys took me aside and said he’d fix my dc jack for $ 100 that day if I paid cash. I agreed and he fixed it but it seemed a little shady so I was reluctant to go back.
I went back to PCW today because my laptop wasn’t getting any power from the AC adapter. I had taken it to another place in Warwick that couldn’t diagnose the problem so they ran a diagnostic on the hard drive. I am certainly not a technical wizard but that didn’t seem right.
PCW took a quick look at it, verified that there was no power from the A/​C adapter, tried a different one and it worked fine. I walked out of there with a new A/​C adapter, $ 50 — this time they took a credit card.
The bottom line is that based on both my visits, I think this is the best place in the area to bring your PC for service. These guys are fair and know what they’re doing. I am thrilled that I have a working laptop with which to write Unilocal reviews.

Service is really fantastic, the guys that work the front are all awesome. But the price on parts is marked up LITERALLY almost 100%. I had to pay $ 29 for a $ 16 case for a laptop drive. Not happy about that at all. The service is really what saves this place. 5 stars for service and 2 stats for everything else.
protip: figure out what you need and get it online at newegg or tigerdirect.

I am giving this place a single star for one reason only. Their commercials state they fix iPods. Here is my experience… I dropped off my daughters iPod back on May 8^th or 9^th of 2011. I was told that it would be anywhere from 150 dollars and up. At first they were great, I received a phone call a few days later telling me they ordered a piece, but it would take a week or two, seeing as it was coming from China. three weeks later, I called, was told I would get a call back… three days no call back. I called two more times, and both times were told that I would receive a call back, no one has yet to call me back. Fed up, I went to the store to pick up the still BROKEN iPod. I then went to the Apple store, and found out that because PCW Computer is NOT an authorized repair shop for Apple, that the swap out warranty was voided. I could have taken the iPod directly to the Apple store, and received a brand spanking new one for LESS than PCW was going to charge me with the Apple Swap out deal. So I had no choice but to go to Target and purchase a new Apple iPod. If anything happens from now on, I will be going directly to Apple. PCW had always been good with my computers in the past, but I will NEVER bring in another item with the way that I was treated, especially if I have a problem with an Apple product. You’re much better off going directly to an Apple store.