Aldo

I love this Aldo.
I was never a big shoe fan until recently and the thing I love the most about Aldo is that they accept returns for worn merchandise assuming there is a good reason behind it.
I purchased a heel and one of the caps kept falling off within a week or so. They were able to exchange it with not issues. I love this location in particular because all of the sales associates are SO FUNNY.
Every shopping experience is affected by the staff members and I’ve never worked with anyone who hasn’t made me laugh. I will keep coming back to this location because i love the people here so much.

Very clean but narrow store. they had a wide selection of men’s and women’s shoes as well as accessories and sale items. There were three associates working and no one in the store, which seemed a bit unnecessary.
During the check out process the sales person stopped the transaction for five minutes to tend to the delivery person… annoying. The same associate also seemed very flighty and did not pay attention to our transaction, we needed two women’s boots shipped to our home because we did not want display shoes. Yet, twice he «forgot» and attempted to ring up and bag the display boots. also very annoying.
However, the associate was very nice and very good at fishing compliments. He immediately complimented our wardrobe once we walked in and had good conversation the entire time. Perhaps because it is the holiday season he had other things on his mind, so I won’t hold it against him.

The majority of my heels and sandals are from Aldo. The high heels are uncomfortable, but I endure the pain because they are so cute and stylish. The shoes are good quality and last me 2 – 3 years depending on the frequency of use.
I came here to return a pair of flats that I ordered online. I wasn’t anticipating making another purchase, but the saleswomen were so friendly and recommended several shoes for me that I couldn’t help but stay and try them on. I didn’t end up purchasing more shoes, but I did walk out with a new bright orange clutch — perfect for summer.
The space is small. I felt squished and as if I kept walking into people. But, the customer service here is excellent!
It’s difficult to find parking in Georgetown on the weekends, so if you don’t want to spend an hour tirelessly searching for parking, I suggest taking the bus or getting off at the Foggy Bottom metro.

After spending $ 130 for dress shoes, the shoe laces broke. I checked online and Aldo does not sell any. I returned to the store and asked if I could buy a replacement pair and was told that Aldo does not sell replacements in brown. Noting that the store was full of shoes with the exact same brown laces, I asked if there were any extra ones I could buy. I was told that there are no extra pairs in the entire store. The shoes are ok but I think this story is indicative of the service.

Look, man, people at work still think I look 22 and have a «baby face» (thereby discounting my multiple years of professional work experience and corresponding skills — both of which influence and drive my credibility and perception amongst my colleagues), but yeah, it’s a man’s world; but for this reason, I’m certainly not «old».
There, I said it, the «old» word. Got it off my back and on the table. You decide, after reading this review. But I’ll be honest, I’m a social introvert, so I appreciate *QUIET*.
So why then, when I’m going into a brick & mortar store to engage in a customer experience and potential sales (i.e. revenue — ding, ding!) transaction, does it have to be this painful?
Next time: online shopping. Sorry sales people — whose salaries are driven by customer relationships. Your music is just too LOUD!
It was so loud tonight that when I went in the store to return two handbags, when the cashier asked me «why?» that he couldn’t even hear my response.
Perhaps it’s because subtle contextual queues and nuance influenced my emotions which influenced my buying habits, which led to this decision? Or, I just didn’t like or need the two handbags after all.
Either way, when your advertising (i.e. music) overpowers your primary reason for existence (i.e. building relationships with customers — even if quick & short-​term — for the purpose of sales, leading to revenue generation; not to mention long-​term customer loyalty [think Nordstrom]), perhaps your UX needs improvement.
#FAIL
Positives (reason for second star): friendly and engaged customer service, if not unable to listen to customer feedback (pretty sure this is important in business). ;-)
p. s. It doesn’t have to be this way. We can have a happy world of coexistence between e-​Commerce and Brick & Mortar — if done well:
#WarbyParker

This store sold me a pair of $ 75 shoes that were most likely returned! I didn’t realize it until I brought them home, but the soles were gently worn/​dirty. Unacceptable. I’ll never shop at this location again.

As a size 5 shoe, I am a big Aldo fan. They’re one of the few major retailers who let little feet have a grown-​up look. Generally I buy mine online. Ordered one pair and the insoles were all jacked up. Took them to Tyson’s Aldo in December-​they said it would take a while to have them fixed and returned so I came here.
At first I was ready to give this place five stars – the general manager was attentive, took my information, explained the timeline and a date i should expect to hear back from them.
Oddly it took over 4 weeks and phone calls to figure out to where my shoes disappeared… turns out the guy was fired and the new management didn’t realize there were still shoes at the cobblers…
She was super helpful once I explained the situation, but it just took such a long time and incredible process – I hope she is able to train her staff to be more like her – responsive and professional, rather than the other 3 I had to talk to in the two attempts to get to her first – they were bored, one kept me on hold for 6 minutes, and acted annoyed that I finally hung up and called back to see what happened…

After reading all of the negative reviews I was worried as I entered the store. I needed a new pair of black flats I’m happy to say that my worries quickly dissolved. I was greeted when I walked in the door by a man with a headset who was putting shoes away. I checked out all of the women’s shoes on display and took three possibilities off the shelf. I approached a woman employee and she said, very politely, that she’d be with me in a minute as she was helping another customer. I waited no more than a minute and she took the three shoes and asked my size. I told her I thought I was a 9 in Aldo shoes but maybe a 9 ½. She told me they didn’t have ½ sizes but would bring me the size 10 as well to try on. She brought six pairs of shoes back and I tried each of them on. The man and woman both checked back in with me to see how it was going, even as the store was getting more crowded. I decided on a pair of flats and went to the register to make my purchase. The woman rang me up and I received a discount because it was Fashion Night Out. Overall, my experience at Aldo was wonderful thanks to the awesome two staffers that were there. Maybe the owners read some of the previous Unilocal reviews and made some changes. Whatever the case, I had a great experience and hope to enjoy my flats as much as I loved the last pair I got from Aldo.

It’s Aldo. Expensive, but great shoes. I will always make my choice to buy at a chain store like this based on the personnel working and I chose not to buy shoes here. ‘Nuf said.

I have been an ALDO customer for over 10 years!
I am totally disappointed by the lack of leather shoes in the store! If you want pleather and pseudo-​suede, then go to ALDO. It’s all made in China and made cheap! What a shame!
The shoe quality at ALDO was always good and I have shoes I bought 5 years ago that I still wear (that’s what earned the star). I went to the Pentagon City ALDO to return a handbag that started shredding inside (after 2 weeks) and I was told I could not return it for my money back. I could not even get store credit! My boyfriend and I were forced to look for shoes… now here is the problem… All the shoes are either plastic or something… definately nothing worth $ 120! I managed to get a pair of shoes in exchange that were ok. The customer service was horrendous! I am never going back and neither are my friends! We will stick to DSW and Nordstrom (good customer service and way better products)

Unfortunately I’ve bought a few pairs of Aldo shoes in my time. Many of them have broken (the heel has broken off). I asked an Aldo salesperson if I could return or exchange a pair of shoes that I bought because I had them for only a few weeks and the heel broke off. He told me «no» — apparently it was my fault.
Ok, these shoes are overpriced and cheaply made. They have a huge markup. A lot of what they sell is just a notch above payless shoes, because everything is made with synthetic materials and with no regard to the actual shape of the foot.
Many shoes in Aldo are priced at $ 100 — if you want to spend another $ 65 on top of that go down the street to Cusp and grab a pair of pumps on sale there.
The shoes look nice — and I definitely wear a few of the ones I have bought here, but they’re overall really low quality with way too high of a price. It’s «mock designer».
One great thing about Aldo though — I always love their earrings, and sometimes they have great sales (buy one get one) on their accessories.

Every time I go in here, I find something sort of cute and ask about it and am informed rather abruptly that they don’t carry my size (10) so I’ll have to order online. If I wanted to order online, I wouldn’t be in Georgetown, would I? Thus, I have never actually purchased anything here.
10 is not that unusual. I bet if you stocked it, you’d even sell some.
Sooo, if you’re in the market for some Aldo pumps in a woman’s size 10, don’t bother with Georgetown. Just go online.