Allen Edmonds makes beautiful shoes that are Made in America. However, getting the right size can be very tricky. I bought my first pair at Nordstrom, where I was talked into the wrong size because I was told the leather would stretch(untrue), so they were a total loss. Nordstrom only carries a limited array of sizes and widths, whereas the AE retail stores carries every size and width under the sun. If you are interested in AE, come here and try on a bunch of sizes so you find your perfect fit. I can’t emphasize trying on their shoes enough because for my feet, they are hard to fit. Customer service, however, is somewhat weak here and not particularly gracious given the price point of the product. Also, after dropping $ 900 on 2 pairs of shoes, you’d think they would validate your parking, but they don’t. The CityCenter garage is very expensive, so try circling the block for parking before you go underground.
James F.
Évaluation du lieu : 5 Washington, DC
I picked up a fantastic pair of shoes here and really enjoyed the customer service. No complaints and you’ll get a fashionable pair of shoes out of the deal!
G. A.
Évaluation du lieu : 2 Washington, DC
I have two pairs of shoes from Allen Edmonds. A strand and a park avenue. When I got the strand, the sale associate suggested one size. When I got the park avenue, another one insisted on a different size. Well, the park avenue didn’t loosen up and is terribly painful to walk in. Of course, there is no exchange when you’ve worn it out. The strand was the right size. What’s the point of visiting the store when you’re getting bad advice? That being said, if you get the right size shoe, it feel fantastic and lasts a while. The other problem is their sales associate, Mark Hoffman, at the H street location. You don’t expect hard sales tactics from a place like Allen Edmonds, or unnecessary attitude from their sale people. This guy has some serious snark, not expecting that from a premier store like Edmonds. Sorry if I don’t like the shoe and don’t want to buy one right now, a $ 400 shoe isn’t exactly cheap and your attitude doesn’t help.
Alao H.
Évaluation du lieu : 5 Alexandria, VA
Purchased a pair online and had to return. Sales rep measured my foot and I discovered that I was a 13B, not D. Anywho, the shoe costs a bit more than the average dress shoe, however, the quality can’t be beat. I ordered 3 pair(as I HATE having to worry about clothes and selection) and went about my day. Both sales staff were attentive, and eager to help. Lastly, the overall fact that these shoes are made in America is awesome. American flags in each store is pretty slick.
Timir D.
Évaluation du lieu : 4 Livermore, CA
Really excellent customer service. They will even honor Nordstroms sale prices. And of course they know a lot more about their own shoes than Nordstroms staff do. I really felt like they took the time to address all of my concerns, and that all customers were treated equally and fairly.
Mats C.
Évaluation du lieu : 4 Stockholm, Sweden
I was there a Sunday afternoon when they still had their opening sale. The store still had a very fresh, new carpet smell paired with the leather. Service was very personal but two sales people was too limited to deal with the amount of customers that day, mostly because of the staff being knowledgable and very service-minded. It stressed them and made them miss small things like shoe polish that I wanted. I wasn’t charged for it but I had liked to have it with me when I left. Now I’ll have to find my walnut shoeshine elsewhere when back in Sweden. The sale had emptied, at least strained, their stock of shoes so they were out of some of the models and sizes. They offered very kindly to ship ship the shoes when getting them, but being an international visitor to DC it wasn’t an offer that I was able use. Staff was kind enough to give me contact information so I could pre-order things for a next visit to DC.