Barbour

Ok, this place is awesome. The staff is always super helpful without being overbearing. They got me into a jacket that looks great, and is perfect for this DC climate. Thanks guys I’ll be back soon!

Fantastic customer service! Walked out with two jackets! I have never bought Barbour before, so I was unsure of the appropriate jacket for my needs (I was going on a prolonged trip to Europe for the winter). I left with a fantastic jacket that I could zip a vest into and a great mid layer jacket for warmer days. Thanks!

Yes, the store is a little on the small side but what they have is really nice. Unlike some reviewers here I’ve always gotten great service at the store and find them to be really helpful and friendly.
The items are pricey for sure but I’m hopeful that what I buy here I’ll be enjoying for years to come. I bought a raincoat years ago that still looks great and makes me smile every time I wear it. They also have great sales from time to time!

As a fan of the Barbour brand I was ecstatic to venture into their Georgetown location. I was greeted warmly and the staff was friendly and helpful. They immediately asked if I needed assistance and even though I declined they still checked in from time to time and answered all my questions thoroughly. One of the sales associates, a young girl, was informative about the process of getting my jacket fixed and it turns out they do a full range of repairs. The store was neat and clean and as a huge fan of Barbour their products are as always to die for. I put full support behind purchasing a Barbour as they last forever and with this new information on repairs I have full quality assurance.

Not my favorite Barbour store, but a good one nonetheless. The staff is relatively helpful and I have no complaints on that end! The store itself is small, which can sometimes lead to overcrowding.
However, what scores them so many stars is the free monogramming event they put on in fall 2013! Though the line was really, really long and I ended up waiting over an hour, the final product was beautiful and well worth the wait! Hopefully they will continue to host events like this that keep customers engaged and coming back.

I’ve now had 2 bad experiences here. The first time I went to get a warranty repair on something that was pretty clearly a manufacturing defect. The person that helped me not only told me that they wouldn’t cover it under warranty but that also I couldn’t even pay them to fix it. Then the guy said «Well maybe I can help you» and proceeded to work on a computer for a while. I thought something useful was about to happen, but then I realized he was googling how I could fix it myself, which was clearly useless. I asked him if that was really the only thing I could do and he suggested I just buy a new one. I grabbed my useless jacket and left.
The second bad experience I had was in line with the other negative reviews – some of the people working there give off the vibe that they’d prefer if you didn’t come into their store.
I personally would avoid buying Barbour items after my jacket fell apart and they wouldn’t do anything about it, but even if you’re committed to buying a Barbour product (to be fair my wax jacket from there is still going strong) I would definitely recommend buying it elsewhere. They’re sold a lot of places. In particular there’s an Orvis in Clarendon, a J Crew across the street (both of which sell Barbour and similar styles from other companies) and a Brooks Brothers down the block.

I purchased my first Barbour jacket here last weekend. When I got home and tried it on, I noticed it had a stain on the sleeve. I was really annoyed because I just bought it! I went back to the store to return it and the staff was more than helpful and exchanged it for a brand new one with no trouble. They were fast an efficient. If you are looking for some upscale outerwear — quilted jackets, waxed jackets, Christmas sweaters, doggy vests, this is your best bet! Just a warning, it’s not cheap!

While the store itself is very small and can get a bit crowded, they offer an array of both men and women’s clothing ranging from outerwear to travel gear. They do not carry as many accessories as I would like, although you can order them and have them shipped to your home. now, during the fall season, they have a great selection of scarves hats and gloves of all types. The staff is friendly although I was never asked if I needed assistance during my trip, which I found to be odd.

Great shop! Came in for a quilted lining and hood for my beadnell jacket… great service… the sales guy even showed me how to «build» my jacket… highly recommend… they were even having a sale and I got 25% off my hood since I was buying outerwear!

Very personable and friendly staff. Clothes fit very well, and if something is not in your size, always willing to help find it else where.

I keep reading reviews that focus on the perceived lack of service of the Georgetown location, rather than the quality of the clothing. Seems more than silly. I’ll address both.
I have been a loyal and regular Barbour customer for some time, before even moving to DC and becoming an in-​store customer. I always expected and received the best from my Barbour interactions. And that remained the case when I started visiting the store. I have always been treated with the utmost respect and attention (not even sure why people want so much attention but, then again, I can dress myself and only use staff to answer particular questions). I have been allowed to shop after hours. I have had the manager and other employees contact me personally to invite me to sales and events. I have received white glove service when shipping gifts. My toddler is treated like the golden god that he is and I never regret bringing him to the store. Basically perfect service and awesome employees.
Now regarding the real reason to go to Barbour, namely, the quality of apparel. Barbour makes some of the finest quality clothing for men, women, and children and they do so at fantastic value. You will never regret a Barbour purchase unless you are someone given to fads. If you care about purchasing timeless apparel, Barbour is for you. If your jeans were ever bedazzled or your shirts ever had fire-​breathing, winged animals, Barbour is not for you.
Not sure if readers can see my «price range» selection, but I accurately chose «inexpensive.» $ 400 – 800 for a jacket or coat of this quality is extremely inexpensive.
Summary: Barbour clothing is fantastic and the employees, service, and selection at the Georgetown store are terrific.

While the store has a decent selection, the service here is atrocious. After checking out the selection for 15 – 20 minutes, no store clerk ever came over to check on us. When we finally were able to find a store clerk to ask another size, the clerk looked us over, frowned, and told us there was nothing else available.
I hate being judged by store clerks and not being able to get any service because we look different from the typical georgetown customer. We took our business to NYC to buy our coats since they were more receptive to actually helping interested customers there.
My suggestion is to skip this store since the service is rude and unhelpful!

Some of the worst customer service I’ve seen. My husband purchased a raincoat here last summer at the end of the season. He wasn’t able to wear it last season, and it hung in our closet until recently, when he pulled it out and was dismayed to find that it was discolored with several large white splotches, almost as if someone had rubbed deodorant on it. He took the coat back to the store and explained the situation. At the outset, the manager refused to refund or exchange the coat and said she’d have to send it off for processing to determine the cause of the discoloration. He agreed and waited approximately a month before hearing back from them.
When they finally called, the person he spoke to said they’d send the coat out and that it had been cleaned and the white splotches removed. He thanked them and asked that the coat be shipped to our house, to compensate somewhat for the inconvenience and avoid a trip to Georgetown. The customer service representative said there would be a $ 10 charge for shipping, which Barbour would not waive. My husband asked to speak to their manager, who spoke to him in a nasty tone, refused to waive the shipping fee, and basically implied that my husband had damaged the coat himself by washing it (he definitely had not) and that Barbour had done him a favor by cleaning it. She was adamant that she ‘did not have the budget’ to pay for shipping charges, and that he had not established that the coat was defective. Based on our experience and the other reviews here, it seems Barbour (at least this location) could not care less about customer service. We will take our business to other stores that do.

Great outerwear, but on our visit an uninterested staff and we didn’t stay long.

Most professional store great choices, the manager is fantastic, she very care about her customer. great quality clothes

I’ll preface this by saying that I think Barbour makes excellent clothing. This is strictly a review of the Barbour store in Georgetown.
Barbour was having a July sale and I wanted to shop at the Georgetown store and make some purchases (you have to go to the store because the website doesn’t have half of the inventory). My girlfriend called the Georgetown store to check on their evening hours. The girl on the phone said they are open until 8pm nightly.
So… we show up at the store at 7pm and the doors are locked. They apparently had JUST closed because the manager and another employee were standing around inside. We knocked and flashed the universal eight fingers representing «you’re open until 8» but to no avail.
About 2 min. later they came out. We explained the situation and were told that the summer hours are «flexible». Translation: the store opens when an employee manages to get out of bed and closes when they have plans.
Here’s what the manager didn’t know.
1) 75% of my wardrobe comes finer men’s clothing shops.
2) We would have spent at least $ 1000 that evening.
3) Brooks Brothers will be getting that business instead. Why? Because Brooks Brothers doesn’t turn away customers who are obviously ready to shop. They’ve kept the doors open for me on several occasions when I’ve arrived at closing time.
There are plenty of places that are eager to sell me clothes — especially in this economy. The Georgetown Barbour store should take some pointers from their competition.