Bluemercury

Unbelievably this happened AGAIN! I was literally in the shop for less than 5 minutes, tried on 2 different products, and was given the «if you do your whole face we will have to charge you!» threat. In general, as soon as I walked through the door I felt like I was in the way. It’s a frosty place, not what you think of as a luxury or pampering brand at all. The same staff have been working there for years, and I think they need to refresh their training. I literally felt horrible after 5 minutes of being in there.

I would not recommend this location unless you want to be treated as if you are going to shoplift. I went here during my lunch break hopeful that I would find a new fragrance. The whole time I’m testing the perfumes the employees and security were hovering around me. Other shoppers came in who did not look like me and did not receive the same treatment. I did find a fragrance that I am interested in, but I will NOT be purchasing it from Blue Mercury. To anyone reading this I advise you to stick with Sephora and Nordstrom.

The first time I went to this store and I was a bit shocked by the service. For context, it was mid-​week and I was wearing clothes suitable for the office. I do not think there was anything unusual or off putting about me to merit not getting service. I went to this particular store because I thought they carried a particular brand of facial mask. There were three customers already in the store. The clerk could not have been more helpful or sweet to those three. An older woman inquired whether there were free samples and the clerk chirped that OF COURSE there were. Meanwhile, I was obviously looking for something on all of the shelves and not finding what I was looking for. I assume the clerk would ask me if she could be of help once the three customers left but instead, I turned to find her at the cash register, with her back towards me, arranging something. This went on for minutes. I finally had to go up and ask her for help. She did help and rang up a $ 60 sale — not big but not small either — and never bothered to even offer me a sample nor smiled at me when I smiled back to say thank you after she handed me the product. I left feeling that the customer service was appalling bad if for some reason the clerk didn’t like you «look.»

I had to write a review because this place is that HORRIBLE. Staff is very rude and unfriendly. I tried a Chanel face mist on my hand, told me the mist is over $ 100 and so it is very good. Oh for Christ’s sake, if you are going to carry high end skincare, at least sell it in a classier way.
After I said it felt a little too sticky, the salesperson just said no no no and walked away. Excuse me?
I normally don’t really care about customer services but my experience here is just unbelievably awful. For a nice beauty products store, please don’t make your customer services look so cheap, it’s just embarrassing.

Super aggressive sales clerk who insists on putting cream on you even when you say no. What part of no doesn’t she understand? Will never come here again.

I generally hate Bluemercury. The staff at all locations are just awful. Super rude and not friendly in the least. But not here. The two women I’ve interacted with are fabulous. Very helpful and friendly. I tend not to like this location because the color cosmetics offerings are very limited, but they offer some nice perfumes and tons of skincare (Kiehl’s, Perricone, M-​61, Shiseido, Fresh, Rosebud Co., Sara Happ). So if you need skincare, I’d definitely go to this location.

I am usually a Sephora customer and thought I would give this brand a try because it’s located conveniently near me. I came in fully intending to leave with purchases in hand — definitely lipstick, and perhaps bronzer, too. Was also hopeful that I’d found a new regular place for all my makeup needs.
I don’t buy makeup unless I have tried it first. Lipstick after lipstick just didn’t seem right, and I was just about settled on bronzer when an employee stopped to ask me whether I was «going to do my whole face,» explaining that there’s usually a charge for that… effectively insinuating that I was taking advantage by trying on makeup. Awkward and insulting. I left shortly afterward and won’t come back.

Yes!!! They carry Chanel makeup!!!
I went to the Chanel counter @ Macys and they were sold out of a lipstick I wanted to buy — Secrete #92. I was just about to drag my butt to the Macys in Pentagon City OR go to Chevy Chase. However, I did a Unilocal search and noticed that Bluemercury carries Chanel. Apparently, this is the only location that carries Chanel. Every time I want to buy something from Chanel, they are sold out at Macys. So having an alternative store close by is such a convenience!
A total plus that this place doesn’t get crowded. I can just get in and get out without any wait time etc.

I don’t always love Blue Mercury – I think some locations can be a little snobby and intimidating even for fairly informed customers – but this location is very warm with great customer service. It feels much more like a small business than a franchise, and the woman who is in charge knows all her inventory and is both super attentive and a real expert.
They also have amazing products that can be tough to find, and they have makeup artists come in regularly who are helpful, though they may charm you into buying more than you planned.

The lines they carry are pretty limited. I was unable to find Guerlain or Lancome products; although I was grateful they graciously instructed me to Macy’s for Lancome. The store is also rather small, but seems enough space for the traffic of customers it gets. I walked in on my birthday a few months ago and casually mentioned the fact to my makeup artist while she was doing a mini session on my face. I know at Sephora you get a gift on your birthday but apparently not here :/
I’m totally in love with my Guerlain Rouge Automatique lipstick which is ultra moisturizing and creamy. So while I was there (and they don’t carry Guerlain) I asked for recommendations on a hydrating lipstick. Apparently this is a somewhat difficult task since many times when I asked for a moisturizing lipstick and try one on my lips get dry and chapped soon after I left the store (at various stores). Same thing happened at Bluemercury.
My makeup artist was however competent at finding me a good undereye concealer from Estee Lauder, and taught me how using a night serum under my eyes could help the concealer stick and absorb. I grabbed a Fresh Sugar lip balm at checkout. They were out of Passion so I opted for a Rose :(I wish they stocked more stuff in the store.
I would still stick to Sephora for its more eclectic products and better professionally run store management. The feel at Bluemercury is fresher, neater, and cleaner, giving off a pristine vibe with its soft blue undertones. Maybe I’m better suited for the more chaotic, clustered, darker yet brighter environs where I can select more goodies to my liking.

A well stocked shop with super helpful staff. Unlike the shop North of DuPont Circle, this one carries a large selection of fragrances. I popped in for a quick Cartier fix.