Macy’s

Went to this Macy’s location during my lunch break to look at the Coach purse section. Browsed the section for about 5 minutes. Not a single person greeted me or came over to see if I needed help with anything. I was planning to buy a purse that day, but I guess Macy’s didn’t want my money.

I have shopped at this Macy’s a couple of times. I got a nice Ralph Lauren trench coat. I went back lately for some sandals. The problem is they have horrible service in their shoe department. When I go at lunch (it’s near my job), it’s always crowded and you can never find a sales associate. When you do they are not helpful at all. Macy’s quality went downhill somewhere back in the 1990’s. never been the same. The real Macy’s existed on 34^th St in NYC, at Herald Square, the rest are just cheap formerly Hecht’s.

Every city needs a downtown Macy’s and this one is in the heart of DC. It’s several floors big and has all the usual Macy suspects from men’s shoes to cologne to casual wear. It makes it convenient for all the tourists and business travelers in case they need anything last minute.
One thing I’ve noticed at most Macy’s: A lot of the workers are just slow. Do others things that way or am I going crazy?

In Macy’s right now trying to buy shoes and the sales associates could not be less professional. Kelly just stood around while it was mayhem-​all of her colleagues racing around trying to help people and she was just hanging out-​helped one person while everyone else helped five. Then, she wouldn’t ring anyone up who she didn’t help. When the lady (Taylore) who assisted both myself and another woman disappeared for 15 minutes, we were stuck. Finally Bato and an older gentleman came and helped us. I asked if it was true what Kelly said-​that she couldn’t ring up anyone she didn’t help. He said no and was very polite in taking care of us ASAP. Pure laziness on the part of their colleagues!

Almost every time I am there I have to hunt to find an associate who is willing to ring me up in the women’s department, and even when there is someone actually there, they often refer me to someone else. And forget the shoe department unless you have quite of bit of time on your hands.
In fairness, you can often find a good deal with the discounts and the merchandise tends to be of good quality. The location is convenient if you work downtown, but they close super early.
My major beef with this company is that they opened up unauthorized lines of credit in my name after my credit card was stolen. I reported the fraud the same day it occurred and about nine months later, I am still waiting to get confirmation from them that the fraudulent charges and subsequent late fees and interest were removed from my account. My credit score has suffered as a result, and this company has been impossible to deal with. Whatever you do, do NOT open a line of credit with them unless you enjoy spending hours on the phone with their AWFUL fraud line and getting absolutely nowhere.

Convenient location for Metro riders. Attempting to drive here is a mistake unless you choose super offbeat hours. This location is usually stocked well and neat, but lines can be an issue when wanting to pop in and buy. Don’t expect much from sales associates esp. in women’s clothes and purse departments; home wares and lingerie departments are a bit better. Ladies, in the women’s shoe department the service is hit or miss. There are days when you get you will get great customer service like I did on my last visit with Quentin (Quincy?) or you will find no one or at least 2 – 3 employees whizzing by you without a look in your direction or a hello. Sales are plentiful! One day super blockbuster sales every day (exaggeration, but almost true.)
I bumped this review up to a 3.5 because they have pretty cool retail events here. I always bump into an awesome DJ and most of the makeup counters have great staff that are courteous and helpful. MAC is MAC, LOL. Glad they are there too :)

No employees to help me. EVERY time I come here, they’re not at the counters, they’re understaffed, they’re not attentive to customers, and they’re spread out playing with the displays instead of helping customers standing near, looking at them, waiting for their service. My friend used to work at Macy’s. I know all about the «outstanding» customer service they’re supposed to provide. This location puts other Macy’s to shame. It’s a joke.

Bought a couple of pair of Oakley sunglasses and the customer service was great!!! we had s wonderful time shopping and everyone had a great helpful attitude.

I have never had such horrible customer service than over the phone with Macy’s. My order was processed and canceled over 5 times and the agents over the phone have no idea what they are doing. For a department store of this caliber you would think they would have more professional and competent agents over the phone but they are not even close. Had great service in store but do not bother ordering or checking on your order over the phone. You will be on hold for hours and hours. I will never deal with Macy’s again because of this frustrating experience.

Limited selection of sizes and styles from current season.
Mostly racks and racks of discounted men’s wear from last season.
Men’s fitting rooms smell like high school locker rooms. Every cubicle had abandoned merchandise waiting for staff to clean up.
Houseware section was well stocked and organised.

This is a terrible store. They are severely understaffed and the staff that they have are really poorly trained. It took two people and 45 minutes for them to do a return for me, and after I specifically asked for a gift card as it was a gift, but they put the gift back on the gifter’ credit card.

I’ve been waiting for 20 minutes Just to ask if they have the shoe in my size. There’s two people working and a million people here.
Nothing else to do by write a review on Unilocal.
If possible, avoid this Macy’s

What I’m about to say applies to the Mac cosmetics counter only. I have a hard time comprehending how Mac could have no stock in my foundation color! To make it worse, I had to ask the chick at the counter how long it would be until they got more. Didn’t volunteer that information. She told me 3 weeks, but then backtracked after asking her co-​worker about the next time they were doing inventory. The revised response would be one month for my foundation. One month?!? I didn’t think I needed to call ahead and verify that it was in stock, but man, I’m floored. I don’t know if this speaks to a high demand for my color or an inability of employees to do regular inventory, or a combination of the two. Or something else for that matter. But I’m going to another store or buying online to avoid this in the future.

This review is for the Mac Cosmetics Counter…
Anyways, after my horrible experience in Sephora (see previous review) on NYE, I headed over to Macy’s just to see if they were open.
The ladies at the Mac counter were extremely pleasant and professional. All I wanted was some help applying lashes and the young lady that helped me was so nice! I explained to her what happened while I was in Sephora and she even apologized for their unprofessionalism. She picked out the best lashes for me and even applied some cool liquid liner… I didn’t even have to ask!
I am so thankful for this young lady, she really helped make my New Years special and my lashes looked awesome!

Someone please fire the General Manager here. One of the worst run stores I’ve ever been to. I work nearby and EVERY time I shop here there’s an issue.
Disorganized clothing everywhere. Sale prices not ringing true at register. Useless, unfriendly staff that only are only after commission – and nothing else. They act like they’ve never had a job before.
Everyone moves… so…slllllloooow.
Check out times are about 10 – 20 minutes (double for holiday season).
Today I went to the purse section and looked around for 15 minutes and couldn’t find anyone to help me.
Even checking a single item takes forever. They use some antiquated system that requires the staff write a novel just get a receipt.
I find even Costco and Walmart more professional than this dump.
It’s been like this forever. Judging by Unilocal reviews, this place should have had new management years ago. I blame regional managers as well for not fixing this store.
Is it any wonder that Macy’s are going out of business/​closing stores? This is one of the stores that needs to shut down. An embarrassment of a «luxury» store.

Shopping at this store is a lot like visiting your somewhat troublesome in-​laws — it’s an obligation you must attend to strictly out of necessity, but with enough effort, you can hope to get something positive out of the experience. (Mind you, you may not always get exactly what you wanted, but if you try hard enough, this Macy’s can offer at least SOME positive take away.)
Even during the best of times though, this little «family» isn’t pulled together. The store’s stock is variable, the staffing numbers are well-​below what you’ve come to expect of Macy’s, and the general disorganization can be overwhelming at times. Worst of all, bathrooms are few and far between and then old and gross when you are lucky enough to find one.
The good news? At least this store is available in a convenient location that would otherwise be void of general department stores. Sadly, I guess I’m still glad to at least have a Macy’s around to visit. Like with troublesome in-​laws, a dysfunctional family is still family.

I fondly remember when, this location was Hecht’s years ago. It became Macy’s and left me unimpressed. After a recent visit, it still left me unimpressed and a little sad. There was a time I could walk into this store and find the perfect pair of shoes or an eye catching handbag, but that was when it was Hecht’s. I really miss those times!
This store is very spacious and most of the merchandise is attractively displayed. There is a MAC Cosmetics counter prominently located across from the shoe department. Speaking of shoe department it had an all right selection of shoes, but none of them made me say «I want those!»
I proceeded to the handbags. I saw the standard brand names like Coach, Dooney & Bourke, and Michael Kors, nothing caught my attention. The prices of the handbags in the clearance section were still an arm and leg. I can get a higher quality handbag at a cheaper price in TJ Maxx.
The women’s clothing department was a bit of a let down. A lot of the styles looked TIRED! Some of the dresses in particular looked a little dated. I saw a few designer labels like Rachel Roy, Adrianna Papell, and BCBGMAXAZRIA. There were a few Rachel Roy dresses on clearance, but none of them looked appealing. I did manage to find an adorable dress in the clearance section. It was well over 50% off the original price. A great bargain!
The only interaction I had with the staff was at the register. The sales associate was welcoming (at first). She then became a little pushy, with explaining all the benefits of having a Macy’s Card. After hearing her plea, I politely declined the offer. I will definitely make a return visit to this Macy’s, but it won’t be anytime soon!

Download the app. You’ll be glad that you did. There are always sales and codes that you can give the sales people. I’m forever saving big money!

There is a young sales lady in the makeup department who is outstanding. When I first met her months ago, she was helping demo an Estee Lauder BB cream, applying it to customers. Not only was she welcoming to me as a walk-​up, but when she saw that the BB cream didn’t complement my skin, she told me so and went to the trouble of finding a different product to try. (In fact, I later decided to buy it!)
Fast forward several months, I stopped by the make up department yesterday, and the same sales lady was stationed at a different counter — Clinique, this time. She recognized and greeted me immediately and remembered what product she had used before. And we had a nice little chat.
What a great sales lady this Macy’s has on its team!

Macy’s is an complete train wreck as fair as retailers go. This location is an absolute nightmare.
Did you know that if someone gives you a gift from Macy’s and you want to return it, you can’t do it by mail, and if you take it to this store you don’t get store credit on the spot? Macy’s actually takes the item back and mails you a check? OK, fine; but when the cashier takes your driver’s licence and still manages to type your address incorrectly, you aren’t getting that check.
What should have been a simple return to this store turned into month after month of calls to 800 numbers, indifferent reps who refer you to a store; store managers who I don’t believe actually exist because they’re never available when you ask for them, and who refer you back to the call center. Nobody at this company cares about customer service and apparently there’s no accountability.
Please do you friends and loved ones a favor and don’t buy them gifts from Macy’s. The return process is beyond infuriating.

Macy’s j’aime bien personnellement, c’est un gigantesque magasin sur plusieurs étages semblable au magasin Printemps que l’on a en France mais en taille XL. Sur plusieurs étages on y trouve absolument tout en terme de vêtements mais aussi en bijoux, sacs, parfums, chaussures, etc, etc…
Bref vous l’aurez compris on y trouve de tout surtout en ce qui concerne les vêtements. Ce qui est bien c’est que les hommes sont égaux aux femmes en terme d’espace qui leur est attribué, un très bon point car les hommes sont parfois un peu oubliés ! Bien organisé en différents étages c’est un magasin absolument gigantesque dans lequel on peut facilement se perdre a mon avis, mais le personnel est attentif et n’hésite pas a venir vers vous (mais de manière pas trop envahissante) pour vous proposer de l’aide et vous donner des conseils.
Un service très pro surtout lors du passage en caisse on né rigole pas avec le sens du service même si il peut varier d’un vendeur a l’autre. Un nombre de références incroyable que ce soit pour hommes ou femmes.
En tout cas j’y ai trouvé mon bonheur et j’ai été ravi de pouvoir constater qu’à chaque stand de marques il y avait des promotions intéressantes. Une bonne expérience shopping mais si je suis pas fan a la base. Un seul truc énervant dans les cabines d’essayages ! Chaque fois que l’on passé la porte il y a un détecteur de présence qui vous souhaite la bienvenue avec une belle voie robotique, ce qui est assez gonflant a force…