RadioShack

Across DC customer service is HORRIBLE, but this place has got to be the WORST!!! The initial impression on the place was, unprofessional, ghetto, poorly managed, and a staff that has never been trained to deal with customers.
I am a black man, and was embarrassed by the way my people handle customer service in DC and in this Hell-​Hole called Sprint Radio Shack SE DC (D ST). First off the greeting was a world class mess!!! She was sitting in the window on her personal phone when my family and I entered the store to return a defective Iphone charger (6′ braided). I have returned this same cord at least 5 times in less than 6 months. Every time I bought the $ 2 insurance that covers me 3 years. This time when I entered to the greeting with the most street tone, «What do you need», I expressed to her that I needed to exercise my warranty AGAIN, and I will not be purchasing insurance again, as this has happened too many times.
She took several minutes doing something on the computer, before she said to me that I would be responsible for almost $ 7 in difference. I begged pardon as I told her that I have a warranty for a defective item and I would not be paying any more money. She openly showed her disdained as her voice hit a higher pitch bellowing «Sir» before every statement and that I would be responsible for the charge due to the price of the item increasing. I told her that I shouldn’t be charged for a price increase on an item I’ve already paid for and purchased a warranty (3 years) on. She refused and I asked her was she the manager. She stated «psssh, I ‘m not manager of nobody» (broken english intentional) then proceeded to the back speaking over me, as she retreated to the rear of the store. She finally came back out fiddling with her phone again. I asked if the manager was coming, and she said «She right there» (broken english again) pointing to the lady that was standing at the register and witnessed the whole act. She told me the same thing the associate said. I told her that I could deal with Radio Shack regarding the cord, but the blatant poor customer service is unacceptable. She said she didn’t see any poor customer service so I turned my back as i said, I’m leaving because none of you have a clue. That all being said, I still don’t have my replacement cord and I will NEVER do business with them again!

I agree with the other reviewers. The Radio Shack at Capitol Hill by Eastern Market needs to close. Everything I have brought there is defective and they do not want you to return the items. I brought a blue tooth, it was defective and when I took it back the sales guy gave me an attitude about it and kept trying to question the date when I purchased it as if I changed the date on the receipt. I brought a phone there the same time I brought the blue tooth and the phone was not working properly. They put a 14 day return policy on all their products so that you won’t return the item for a refund. I called the Manager, Sayaad, I think that’s his name, he was rude, argumentative and a real jerk, the Assistant Manager, Kevin was okay, but he was clueless. I called their corporate office because I want a refund and still have not heard from anyone.
I think they are selling bad products intentional because they are in bankruptcy and they are trying to unload inventory. Why else would they change their refund policy.
Everything I purchased there has been defected and they give you a hard time about returning it.
They need to go out of business.

Horrible Experience.
All I wanted to do was return a defective item that I lost the receipt to. I’m waiting up by the registers for assistance and this woman employee comes over and says «What do you want» in the meanest voice possible — not a good start already. I explain my situation, that I bought this item with a credit card but lost the receipt. She says they don’t except returns unless you have a receipt. I ask if she can look up the transaction since I paid with a credit card, she says ‘no’ — This is a complete lie since they are able to look up any transaction from any store on their computers. I think she didn’t want to deal with something that would take more than a couple of minutes to complete. I didn’t want to argue with her, so I left and went to the Radio Shack in NE and they were more than helpful to look up my transaction and accept the return.
Never going back to this store again. Bad customer service and they lied to my face.

Lots of people working there so attentive service. Not very knowledgeable, though. If you want to by batteries OK, but if you actually want some electronics or parts, not so helpful.

I’ve never been to «the shack» and experienced anything more than «meh» product quality and customer service.
This one is no exception.
It really is amazing how expensive they are vs. the quality of the product you’re actually buying.

Don’t go here! Ever! I called and asked an item. The Rep said the item was available in store. When I got to the store no one asked if I need help but when somebody walked in behind me, they asked him if he need anything. SMH!!! So, I asked the Rep to assist me. Then come to find out the product was not in the store. SMH! Twice!

I can’t always find what I want here… but I’ve never had a bad experience with the staff… they try to be helpful and have always been pleasant. And, for most of my Radio Shack needs… batteries, cables, etc. they’re ok.

One of the rock bottom worst retail experiences in DC, possibly on the Eastern seaboard. Incompetent surly staff, obsolete stock, miserable ambience. The 5 star reviews MUST be ringers. This place is a hellhole.

Ok… Now I usually buy cheap $ 20 headphones/​sunglasses because I often break/​lose them. Every time I enter an establishment and purchase an electronic item the sales person always pushes for a warranty. Unless I shell out $ 100. I will usually decline.
A month ago I went to Radioshack for my $ 20 donation. Ummmmm I mean purchase of a fine electronic product and I decided to purchase the dang warranty. ¹⁄₇ the price of the item sounds like a bargin for a year right? WRONG. Unbeknownst to me I was misled. Swindled! Bamboozled! Now with this fine purchase comes a few snags. I walked to the counter and produced the earphones that I usually lose and told them that the item was defective. I was then informed that they would send the earphones to the service center and mail me a giftcard/​store credit for the amount of the item. !!! Two dozen of the same earphones were on display so I asked if I could swap it out. Bright idea right? NOPE! So now I could either make another donation (sans warranty) or wait a few business days for the mail to arrive and return to this lovely place and start the same hell over again!

Helpful staff.

Called to ask if they had locks for laptops in stock. Met with the reaction, «locks? What do you mean locks?»

The absolutely worst retail experience I have ever had. The people in the store can barely grant you enough of their attention to manage a grunt; getting actual assistance about technical matters is impossible. And it feels like more than just lazy indifference; there is a bit of menacing contempt in the air as well; but maybe that’s just for the demographic into which I fall.
Even though the location is very convenient, I will only go here for things I know I want exactly and can find them myself (if they put in those self-​checkouts like CVS has, they might have a better business model); otherwise I will schlepp out to VA to get it at best buy — because while the price is no different, and the customer service not that much better, at least its not chaotic and the customer service is neutral rather than being negative.

The customer service at this location is horrible. If the salespeople bother to set their cell phones aside when you enter the store, they give bad advice, and don’t appear to know what they’re talking about. I would never want to rely on anything the sales staff say. I only go to this store because it’s convenient — I live in the area. I would try to go somewhere else if possible.

Nice little place for your electronic needs.
I was surprised at the quick customer service that I got from EVERYONE that worked there. And, here I assumed that I was gonna have to tackle someone down just to have some eye contact. Ah, my jeans got to live another day without being tattered.
Once I got what I needed (a new laptop charger), I didn’t have to wait in line to make my purchase. You know how it is these days… waiting behind someone who is purchasing a cellphone. Instead, I was re-​route to a closed register so I could be on my way.