Sephora

Customer Service Review…
Todd P (color consultant) is the best!!!
I came in needing foundation help. There are so many products out there… which makes it hard to choose. I always have a hard time finding a good foundation to match my skin color and skin type. Todd P. was extremely helpful, knowledgeable and friendly. He showed me a few foundations that would be great for my skin type and also showed me ways to create A flawless timeless look.
If you need help finding a great foundation for your skin and color matching ask for Todd P.

I come here because of my favorite brand, Tarte. However, the customer service is lacking. I have been several times and have yet to have anyone ask me if I need help while looking around. This irritates me to no end. There are usually an abundance of employees.

This is by far the worst Sephora.
I walked into Sephora on NYE around 5:30pm asking for assistance with lashes. When I get to the register I asked the young lady if someone could help put them on (lashes take about 5min). She walked away to ask the manager, as she walked off, two other employees walked over and just stood there looking around.
As the young lady comes back, she informs me they are extremely busy and will not be able to put on any lashes (according to the manager). While she was explaining the circumstances, the two other employees, jump into our conversation adding why they couldn’t do lashes either. Which I didn’t understand because they were both just standing around and not working. The one employee even rudely told me «if you want you can even speak to the manager and she can even explain to you why we can’t do it». Of course I decided to speak to the manager.
After waiting an extra 5 minutes to finally speak with the manager, Alexis (which I had to go walk to her, instead of her coming to me). The manager, basically attacks me verbally. Her attitude was very, very, VERY rude and all I asked her was to explain why no one could do lashes. I understand that all makeup stores are busy on NYE, but I would expect for a makeup counter to be fully prepared for the holiday season. Anyways, this woman continuously raised her voice at me, the customer. She got extremely loud, where other employees and customers got quiet and started staring. This woman continually, explained to me that she is closing the store in 30 minutes, she needed to clean up, and a bunch of other reasons that did not make sense.
I have never felt more humiliated or disrespected while shopping. If a customer has a simple request, you should be able to meet the needs. If you cannot meet their needs, you should not become RUDE AND COMBATIVE! I will NEVER step foot in this sephora location, horrible experience and customer service.

I have for sometime tried to avoid Sephora stores — overcrowded and in my experience not always the most helpful staff — just due to volume. But today — I had the BEST experience at the GT store with Todd.
I wanted a couple of make-​up pointers, a refresh to being the new year and Todd was AMAZING. I worked for many years in the fashion industry with some of the best editorial make-​up artists and Todd was easily as good, if not better than many. He was generous with his time, tips, advice and just hilarious. Such a wonderful energy.
Anyone going to this store needs to seek him out. WONDERFUL!

I know next to nothing about Sephora and make up. That said, I’ve been here a few times to wait for my girlfriend to try on different make ups etc.
It has two floors and what seems like a large variety/​selection of items. The men’s fragrances are on the second floor close to the Windows which is where I kill time destroying my ability to smell dinner. Gucci made to measure, anyone?

The people that work there are not helpful. Walked in there more than once and it is always difficult to find anyone willing to help. Once I asked a salesperson for the location of Stilla stand, she dismissed me saying that they only have eyeliners. When I said that an eyeliner is what I want she pointed to a location that turned out to be wrong. I ended up walking out and not buying anything. However, usually the salespersons working behind the cashier are pretty pleasant and helpful but always overwhelmed.

Definitely a place to indulge your inner diva. They have every make up item and accessory you could ever possibly need or want. lots of product on shelves, lots of testers available and the staff was knowledgeable. I like their rewards program since you get a goodie when it’s your birthday and promotions throughout the year.

I love How this Sephora has two floors. The second floor is dedicated to fragrances and skin care but I just wish that they had a bigger selection of Anastasia Beverly Hills products. That was probably my only downfall coming here.

This review is for Nayssa and Shauna. I’m not sure what I was doing in my adolescence, but I have almost no experience with makeup. But I needed advice for my upcoming wedding. Shauna was incredibly knowledgable and gave me great advice. I had full confidence in her/​They both then taught me tips for application. They were patient and friendly. I didn’t get the sense they were trying to upsell me and didn’t push anything I didn’t need. And the makeup looks great.

The service for this Sephora location is extremely inconsistent and often more negative than positive. You’ll either encounter an employee who visibly dislikes her job or a very cold aggressive employee. What on earth is causing a beauty service to become so ugly at times? You’ll either encounter apathy or attitude – none of which I’d like while finding my foundation.
However, to be fair I will acknowledge the one or two times that I had a pleasant experience with the service. Generally go on the weekdays if you want any attention (good or bad) and skip the weekends if you need one on one service.

If I could give zero I would.
I made an appointment about a month ago to get my makeup done for my engagement photos at Sephora from 11:00am-11:45am.
Unfortunately, I was running late from my hair appointment prior to this because the stylist was delayed due to traffic. I called to change it from 11 and was told 11:15 was the latest since they were backed up for prom — okay, that’s fine I get it — so I literally get up mid-​hair curling and zoom over to Sephora and I arrive at 11:20.
I get to the front, and immediately one of the makeup artists says she was just talking about me and that she could no longer do my whole makeup and that I could only pick from one of their «15-​minute» sessions and that was it. I explained the situation and was very apologetic and told her it was my engagement photos and I didn’t have anywhere else to go and she was EXTREMELY rude. Rude than any customer service I have experienced in a long time. She said «you’re late, this is a business» and that they couldn’t do anything else for me because they were «backed up all day, next appointments at 12, 1, 2, etc.» and she was super harsh in her tone while saying this. I literally broke down in tears and had already had a bit of a stressful morning so this just made it worse. I had 40 minutes until her next appointment — that’s FIVE minutes less time than my original appointment — and she still continued to say there was no time.
I get it — I was late, and it happens to everyone. But with so so so many options around town to purchase makeup products (including online retail), you won’t survive with that kind of behavior and poor customer service. Everything you have in your store — I can get elsewhere.
I will not be returning to this location and I will certainly be more inclined to buy makeup anywhere else! BTW — if you are such a «business» then you care more about the 17 year old coming for a one time prom makeup than your target customer who spends lots of $$ on makeup every year? Makes no sense to me!

This review is for McKenzie M. at the makeup bar. She is excellent. It has been so long since someone showed me products that fit my skin and needs instead of just shoving on me whatever is currently trendy. She is great at application too. I learned a lot in just a few minutes. Plus she is super nice. Thanks, McKenzie!

After much walking around the city, I came into this store for 1 item I knew I needed & ended up at a Dior event & received a free make-​over. The staff was very friendly and even when I asked to use the restroom in the middle of my make-​over, they insisted that I use the one that is only for their staff. They really went over and beyond! I ended up purchasing $ 100 worth of merchandise instead of $ 10.

Once again, I find myself writing a review for an employee, not a retail location. Goes to show you — Service, Service, Service is key!
I walked into this busy location for the first time intent on getting eye cream. My 13 year old dog was with me yesterday and although it was a short walk, the tiles outside were hotter than we anticipated, he essentially walked into the air-​conditioning and made a home on the cold floor for 30 – 45 minutes right by the «Make Up Forever» display, which suits me fine as it is a favorite brand of mine, a lot of my entertainment friends use this brand on set. I love my pup madly and so as long as no one minded, I was going to wait it out till he perked up.
One nice thing about where he plopped is that I was greeted by a lovely woman, Sephora employee Ahbeni. She had the most beautiful eyes and they were really well groomed, for example, I am good with make-​up but in my wildest dreams I could not apply it that expertly, so I was intrigued to watch her do make-​up on a very young sweet but kind of nondescript girl with very pale brows, skin and hair. (It did not hurt that Ahbeni refreshed my pup’s lukewarm water with cold water). I watched her transform this girl’s face with a very (seemingly) simple application of brow pencil and maybe some blush. I felt like I was watching TV as her application was so expertly done. She would absolutely be someone you would want doing your make up before a wedding or being in front of the camera. Really dramatic changes in a small application.
I decided to wait for her and buy whatever she said to buy! She was very helpful getting me the creams I needed, I did not ultimately have time to get makeup as I was with a friend who had plans, but I will be back and buying from her. She said something about purples on my skin tone — which I have never done — so I plan to hold her to it. If you are getting your make up done for a special event I HIGHLY recommend. Look at her own makeup and you can see she has the ability to use make up well, it’s tasteful and dramatic and playful enough to make a statement yet just enough subdued to be appropriate really anywhere. She’s definitely the bomb diggity at make-​up. Look for her Sat’s (and other days?)
Oh and Sephora? What’s not to like generally? They have everything a girl could want, nearly. I don’t see chocolate anywhere. But I have bought chocolate blush there (Two Faced brand, really nice). This store did not even have the blasting music I can’t stand in LA.

The beauty consultants here are absolutely lovely and helpful but one of the mangers is horrendous and really doesn’t do customer service well — she was truly horrible when I asked her for an email receipt rather than a paper one, which didn’t seem like a huge ask. Would recommend other locations to avoid the annoying Georgetown crowds. Also do your own research about products using
as I’ve noticed sephora pushes makeup forever quite often but the consultants often don’t know a ton about other brands.

As all may know, Sephora is a one-​stop shop that offers a variety of brand names in beauty products. I popped in here quickly after work to get a gift card for a friend’s birthday. I was a little surprised at how small this location was, and the layout was a little cramped. I was lucky to find street parking right in front of the store (make sure you read the signs for towing). I wanted to quickly go in and out, but there was only one cashier at the register. For a busy location off of M St, I would love to see more SAs in the back to help with the check-​out process to keep the line moving. Overall, there seemed to be a lot of SAs doing make-​overs and offering beauty tips to customers, and the vibe in there is pretty friendly and positive. The store itself seemed a little disorganized and a little unkempt compared to the other Sephora locations.

This is my «go-​to» Sephora due to the diversity of the staff and selection. I appreciate receiving ideas and thoughts from all nationalities.
Great selection of makeup and brands. Staff is ALWAYS helpful and knowledgeable (Corey helped me tremendously today… saved me from my eyebrows looking like bird wings!).
The store is conveniently located right on M Street and there is street parking.
UPDATE: Went back to find a tinted moisturizer and powder. Khiara was wonderful in helping me color match perfectly!

I cannot think of any possible thing that would have made my visit better here. I was greeted promptly and shown exactly what I was looking for. A stunning and very professional, associate helped me out. Wish I remembered her name.
Exactly what I would expect from Sephora.

This is the worst Sephora I’ve ever been to. Sephora usually shines with their impeccable customer service, friendly makeup artists, and high end makeup products. However, I can tell that this clearly isn’t a priority at this location.
Despite reading the horrible reviews for this location, I came here on a Saturday because I needed concealer. I perused the store looking for a few concealer textures I liked so I could approach a makeup artist a little later to get her opinion and color match me according the foundation I have.
Unfortunately, I was helped by an extremely rude and brisk makeup artist. I politely told her the exact shade of foundation I use (Naked in 6.0) and 2 kinds of concealers I liked and needed help color matching (Josie Maran and Benefit). Before I could even finish my explanation, she quickly wrote me off and told me those products woudn’t work for me. She tried pushing other products on me and was continuously rude when I politely said I didn’t want a liquid concealer. I ended up letting her put the Tarte concealer on me and watched her do a shoddy, careless job (confirmed by my friend who was with me). After a few minutes, I immediately tried to find another makeup artist across the store and asked her for a different concealer. She was much nicer and helped me find a great NARS concealer and even put my Naked foundation on me to show me the finished look. I ended up buying the NARS concealer which was expensive $ 30 but a great product.
Overall, poor customer service and they clearly need to hire more staff. It was so difficult to track down one makeup artist. Also, Sephora should consider implementing some rules about the makeup on their employees— why would I ever want to take advice let alone buy something from someone who has bright purple eye shadow and hideous highlighter pink lipstick?

Wow… two floors of Sephora! For someone like me, who is really just here to ooh and ahh over the skincare stuff, this is still a lot. My first trip into this location was to purchase my beloved Clarisonic Mia, and the saleswoman was very helpful.
From reading the other reviews, it looks like some have had some hit-​or-​miss reactions to the people working here, but remember: often times, you will get what you give. Be nice, friend them, and you might actually get sent home with an even larger stash of free samples!