Staples

There is woman working there, kinda fat! african american, with a mustache (to be exact) she is so rude. I work in an office building close by so I’m always there for supplies. Today i was in line and watched her talked so rude to an old indian man. He had an accent but if i understood what he was saying! She should. She was yelling out loud at him saying WHAT YOU SAY? And banging her hand on the table when she couldn’t understand him. This is not the first time i’ve witness her rudeness, she needs to practice some customer service skills or get another job!

On Saturday, I ordered rush printing for an online order I needed by 10am on Monday. I picked 8:30AM pickup time, had I picked noon or later there would be no rush fee. I arrived at 8:30 on Monday and they had not even downloaded the file I needed to print. An hour later they called me to bring over a flashdrive of the file, even though I had already uploaded it online. It is now noon and I have heard nothing, I’ve been on hold for 10 minutes without even any music to let me know the call is still connected. I’m very disappointed, the only reason this has 2 stars and not 1 is that they were significantly cheaper than Kinkos. I expect that they will be even cheaper as I will not pay a rush fee for a product that clearly was not rushed since they didn’t even start the needed work until the product deadline.

One star because the location is great, but everything else is far from it. I periodically drop by this Staples on my way to work or for a «quick» pop-​in when I’m running low on something. Apparently my short-​term memory is in trouble as I am rudely reminded why I dislike this store with every visit. Customer service is awful in this store. Awful! I usually check online to make sure what I need is in stock at the location before venturing out. Usually I can find it once I get there but occasionally I need help. While attempting to find help, I usually stumble upon whatever I’m looking for by myself. I’m often roaming the aisle with not a single employee in sight. Today I ran in for a pack of sticky notes –a SINGLE item. The checkout line was extremely long as there was only one register open. Eventually as the line began to wrap back towards the computer items, they opened others, but those were full of issues — one need a key override, one needed receipt paper, another needed a price check. No one was friendly or gracious. Just stoic, irritable, and seemingly tortured because we showed up in the checkout line. (Geesh, it’s only 9:30 in the morning and the store just opened at 8:00. Clearly, they’re in for a long day if they feel like this already!) I think I’m a pretty patient person, but «the straw that broke the camel’s back» for me was the guy bouncing back and forth instead of tending to us in line. The register ran out of paper — he goes off for paper, he fixes it, and proceeds to scan a woman’s items. He gets to the checkout process, as she swiping her card, off the guy goes again to do god knows what. So we’re waiting for him to come back. Waiting and waiting. A simple run for one item took over 15 minutes! Ultimately, I walked out leaving the sticky notes behind. I’ll remember the next time… I think this last visit will finally ingrain it in my head. This visit was truly akin to going to the DMV. Seriously, not exaggerating. The wait time was horrendous, the customer service was poor, and nobody really wants to be there. Beware!

Talk about bad customer service. Not only was the woman at the print center I was trying to get assistance from exceptionally rude and simply barked orders at me instead of actually listening to what I needed (it wasn’t until well into my visit they revealed they don’t actually do what I came in for) but I also overheard what I believe is the manager of the store openly badmouthing the store and it’s employees saying «I don’t like anyone here». Unprofessional and unfriendly store.

Great service, convenient downtown location, and low Black Friday prices. Over the weekend, I bought a leather office chair at more than half off the original retail price. The store assembled it for me (for a nominal fee) in about an hour and had someone carry it to my car. I also recently bought a toner cartridge for my printer online and picked it up at the store a few minutes later, without waiting in line or having to search the sales floor for it.

The woman working at the print center is rude and incompetent. We waited for 15 minutes while she changed the paper on a printer that she easily could have done after she helped us. When asked if I could just make the scan myself she said ‘no, you just need to be patient.’ Unbelievable. Don’t go there.

Awful customer service. Employees aren’t cheerful and don’t even ask if you need any help. I also ordered something to be shipped to that store. Still no email saying it arrived to the store. Obviously, not the store’s fault. But I went and the manager told me it would come that day when I stopped by the store, but it never came that day or the week after. I then called again the next week and the manager told me my name isn’t even in the system. The manager before saw my name in the system. I eventually had to call Staples customer service to cancel my order. I’m only giving this store 2 stars since it isn’t the store’s fault that the product hasn’t arrived yet, but the way they dealt with it there was not amusing to me. I recommend going to a different Staples store in the District or somewhere else in the D.C. area

Love this location. Everyone that works here are super sweet and helpful! Especially the employees of the copy center (specifically, Neira)! Thanks for always helping us with our prints!

I needed to mail a prepaid USPS package on a Saturday so I called this Staples location and specifically asked if they take USPS packages, in addition to the UPS packages (I don’t mail packages often). The man on the phone assured me that they did, so I carried my large box and walked to Staples. Upon arriving, I was told they don’t actually take USPS packages– this is EXACTLY why I called before walking there– I wanted to avoid this. So, with no apology from anyone at Staples I was forced to leave with my package. The customer service here is awful and the overall experience was extremely frustrating.

I have never written a Unilocal review in my life, but I am so frustrated with the customer service here, I had to do something. I went in, needing about 30 pages printed on special paper. The woman working there showed me the different types of paper and prices, so I picked out the one I wanted. Then, she informed me that it will take another 4 – 5 hours for her to print the sheets so I will have to come back later. I’m sorry, but I was the only customer in the store at the time and printing 30 sheets of paper takes literally two seconds. I didn’t have time to make another trip back later in the afternoon, so I asked if I could buy the paper and print it myself. Well, I was informed that they don’t sell the paper – they only print on it. Why??? So I can’t buy the paper, but if I have her print it, it will take 5 hours. The woman I was speaking to was so rude and kept walking away as I was trying to ask questions. She made no effort to help me figure something out. Needless to say, I left empty handed.

I shop there once a year for my yearly supplies, and always find what i want with great prices and deals.
Today, i shopped there again, and found that customer services have impoved a lot, i got greetings 2 times and was showed how to get to the basement. Especially, a clerk was very helpful to get a ladder to fetch the stuff i need on the top of the shelf for me. The lady at checkout was friendly too.

Rude unfriendly employees. A guy on a rolling ladder pushed it into me and looked at me like it was my fault. He never said a word to me just gave me a dirty look. The guy who finally tried to help me didn’t say anything just was dumbfounded he couldn’t find what I needed and slowly disappeared.

Very friendly customer service, not at all what I was expecting after reading the other reviews. I was in there about 10 – 15 minutes and was asked by several employees if I needed help while I wandered around. One of them even saw me standing outside afterwards waiting for a friend and came out and asked if I needed help getting a cab.
I took off one star for the prices. I had wanted to buy some post-​it flags, but they were nearly $ 7 for a pack of four. I went to CVS later and got a pack of five for about $ 2 less.

Perhaps the guy behind us in line said it best, when a Staples employee asked if he needed help, «Wow, I think that’s the first time anyone in the store has ever asked me that.’ The startled employee replied, «Is that a good thing?»
We waited at the not very busy copy center for 20 minutes before someone even spoke to us. The self service area consisted of three run down copiers. In contrast the Fed Ex/Kinko’s around the corner offered help with our project and even converted a file from .pub to .pdf so we could use the self service kiosks to quickly print out our wedding programs in color.
Paper? Office supplies, they’ve usually got that. Customer service? They don’t.

Some companies aspire to excellence and achieve it; others strive but fail. Staples, however, falls into neither category. Staples, instead, seeks mediocrity. With all its heart and with all its soul, Staples has committed itself to being distinctly unimpressive. And in this effort, they have suceeded beyond their wildest dreams. It is impossible to go to any major metropolitan city and not find a Staples center that fails to meet even the most basic expectations of customer service.
No single Staples location is more emblematic of this commitment to mediocrity than the L+19^th location in NW Washington. The employees of the 19^th and L Staples seem to revel in their absolute lack of interest in helping customers. Far preferable, it seems, to point out the challenges the customers or they face in tackling a problem rather than trying to actually solve the issue. Whether it is finding a particular pen, checking out a printer or comparing notebooks, the Staples employees demonstrate absolute consistency in being unhelpful. Not actively rude, but rather profoundly uninterested in making themselves useful.
The only reason this location stays open, I believe, is because they are simply no other options in the area. But any aspiring office supply store could easily replace it by offering only the most basic of customer service — like answering telephone calls, staffing a copy center, or addressing simple questions.
Staples, I salute the consistency of your terrible customer service — and employees of L + 19^th, please keep up the work — you wouldn’t want to embarrass other Staples location by actually caring about your job.

While it was a nice surprise to stumble upon this Staples location downtown when I was waiting to meet a friend for brunch who was running a bit late. I figured I would pop in and pick up some resume paper. When you first walk in, the cash registers are located on this level, as well as the copy and print center. I was about to walk out thinking this wasn’t a full retail Staples location when I noticed a staircase leading downstairs. Unless you already know that there are two levels to this store, it is easy to miss this staircase, which is essentially the rest of the store. Downstairs they have all of the office supplies such as binders, pens, printer paper, etc. While they had resume paper downstairs, this location didn’t seem to have as wide of a selection as Staples stores I have been to in the past that are part of suburban shopping plazas. While the staff was friendly, I was asked if I needed any help locating anything when I was wandering around downstairs and the associate who checked me out was nice, overall this location is only getting two stores because it was a dreary looking location that could use an update. Downstairs there were lots of ceiling tiles that were askew and dirty and overall the store just looks like it hasn’t had any attention paid to its physical look in years!

It must be an illusion but I don’t know why but this store just seems to be one of the worse Staples. From the outside it looks really small. The inside looks to be in somewhat of a disarray and the shelves seem emptier than any other Staples I have been to. Also, the customer service is at times good and at times poor.
All that being said, this location always has what I come for, the lines are never long and the prices are reasonable Staples prices despite being within the city boundaries.
Lesson learned. Don’t waste your time judging a Staples store just get what you came for.

Manager there really took care of me this morning 3÷1÷13. The other employee who help was equally helpful. If it were always this easy to do business at staples, the web wouldn’t have a chance.

I can’t decide which is the worst Staples location – this one or the one at Metro Center. Everything is in disarray. They don’t have much in stock and the furniture section of the lower level looks like they’re having a clearance sale. The employees are either so loud you can hear their entire conversations across the floor or speak so softly they’re barely audible.
I don’t like coming in here but, unfortunately, it’s the closest location to my job.

THE MISSION: Rubber bands big enough to wrap around hoodies (aka: BIG! rubber bands)
After CVS let me down with their «one size fits all» rubber band selection I came here to Staples. With relative ease I was able to locate the big rubber bands and managed to get in and out of this busy store quickly.
Mission accomplished!