winkwinkDC

So, Karmen is pretty great. I came in with a «full set» of lashes that were SOOO thin (they were only a week old)! Karmen filled them in nicely, with a minimal amount of glue. When she was done, they looked fabulous! Karmen is also very professional and has a cute space. I felt very comfortable and will only go to her in the future.

Karmen might do a great job, she did my lashes only once, and it wasn’t a wow factor, but it wasn’t bad either, so I decided to give her another try. but this time her customer service was bit hard from me to swallow. I’m a business owner and my clients are my No. 1 priority and then everything else! Anyway, I came to my appointment exactly on time, I was her first client of the day, I’m waiting waiting waiting 10 minutes later I ask the front desk if she is around, they said no not yet, 15 minutes later I text her and ask her, um we had an appointment, and she rudely responds, she is running late, without any apology, making me feel like, I should be waiting??? Very rude and unprofessional.

I’ve been seeing Karmen for almost 2 years. She’s very professional and fantastic with applying lashes, they always look great. Not sure why anyone would have a problem with her… I definitely have not in the almost 2 years I’ve been seeing her… people do get sick and its not always 24 hours in advance… anyway I highly recommend her…

Great!

So, I do my research and based on 5 star reviews across the board, I knew I had to go to Karmen. I contacted her a week before my appt. just to make sure she knew that I had a full set from another salon. She said it was fine and to go ahead and book my appt. slot via her website.
Fastforward to my appt. day. I get to the salon, and go downstairs to Karmen’s area. The first thing she says is, «Do you need to go to the bathroom?» Umm… hello, I’m doing well, thanks. So she begins prepping my lashes and starts interrogating me about the previous full set. I say interrogate because she was not simply asking for clarification or to know what she going to need to do. She had the absolute most condescending tone I have ever experienced from any person, ever. Even asking if I’m «sure» they told me to clean them with a q-​tip. Um, yeah, I’m sure. Thanks. Finally, after all the questions I tell her that my previous studio has a website that I would be more than happy to show her if she had any other questions. She then says that it’s «not that serious.» Ok, fine. Her next comment is, «Wow, you’re lashes are a mess.» Really lady? The nerve of you to say that to a client! So rude, unprofessional, and completely unnecessary. At this point, I’m like look, if you don’t want to do the refill then you don’t have to. She hadn’t started applying lashes yet so I told her I can go elsewhere if you don’t think you can do a thorough job with what I already have on my eyes. This is ridiculous. After she finished the refill she tells me to take a picture of the aftercare instructions. So I can’t have a handout? Whatever. Then she shows me a napkin of old lashes that had fallen in the process and says, «now does this look right to you?» I’m so done with this lady and have no more energy to answer her questions. I hand her my card and just want to leave ASAP. She does not say thank you, does not explain what to avoid as the glue sets. Not a single word as I walk out of the room.
Now her work is definitely quality and my lashes look great. I just cannot patronize a business with such horrible customer service. The salon is a place to be pampered and relax, not to be made to feel like you have garbage glued to your eyes. Maybe she was having a bad day? I don’t know. But working in the customer service industry as well, I would never think to treat a customer in that manner, regardless of my personal feelings. I wish I could have found my «lash lady» in Karmen, but never again.

This was the first time I had gotten eyelash extensions and therefore I had a lot of questions, Karmen was able to answer all my questions from her years of experience and made sure I was comfortable during the entire application! Could not have asked for a better experience and I LOVE them! They look natural and flawless, she did an amazing job!

FYI this is a review on Winkwink’s customer service, not the actual lash service.
After reading everyone’s reviews, I got all excited to come here for the first time. I had 3 back-​to-​back big nighttime events coming up, so looking amazing was crucial. I went online and easily booked my appointment a week in advance.
When the day came for my appointment, I got a text message 45 minutes before my appointment time that Karmen was sick and had to cancel. So there I was, the day before my event, with no lashes. &@$! Now, she has a 24-​hour cancellation policy that, if I had canceled 45 minutes before, would have cost me half my planned service. I get it. She can’t have customers canceling on her, that’s precious time lost. It just doesn’t seem very considerate for her have that policy, but then giving me less than an hour’s notice to cancel. As a new potential customer, I was pretty turned off, also because she didn’t offer to reschedule or follow up.
Luckily, my events were in NYC, so I quickly made an appointment at Lash Forever on E 55^th St. That was the best decision I made; my lashes were extraordinary, and they even had a special new customer discount.
Sorry Karmen. I will be traveling to NYC for my lashes now.

I HIGHLY RECOMMEND KARMEN!!! THE BEST EYELASH EXTENSION STYLIST I’ve ever met after 1 year of doing this and 5 different eyelash stylists!
First of all, I have been getting eyelash extensions for almost a year and I have been to 4 places before coming to see Karmen. I wish I had Karmen as my first eyelash extension stylist! Because I still had some eyelash extension on from other places, Karmen asked very detailed questions to get to know how my styling preference and how I have been taking care of my eyelashes. I have to say, NO OTHER eyelash stylist has been this detail and attentive to the aftercare of my eyelashes before Karmen! She is simply the sweetest and most knowledgeable eyelash stylish I’ve ever met!
Try to avoid these after your eyelash extension appointments:
— use cream-​based eye make-​up, including eye shadow, eye liner
— use cotton-​ball to clean your eye area, even if your make-​up remover is water-​based
— get your eyelashes wet during shower or having conditioner all over your eyelashes
On a side note: if you travel a lot and tend to go to different eyelash stylists from time to time, Karmen recommends sticking to ONE style. After getting many eyelash extensions on the East Coast, West Coast, and in Asia, I HIGHLY recommend the eyelash company Karmen use: Xtreme. This style is not too fake and it’s thin, THIS IS ABSOLUTELY MY FAVORITE EYELASHES SO FAR! You can find a nearby stylist by searching on the company Xtreme lash website. The adhesive is different from stylist to stylist, by being consistent with the eyelash style/​product you will get consistent style and the same adhesive that won’t end up reacting to each other– SAFER AND BETTER!
HAPPY EYELASH STYLING!!!

Karmen did an AMAZING job. My lashes looked amazing and I got so many compliments on them. Everyone noticed how good they looked. She’s very professional and nice, and did a great job at explaining how to take care of them since it was my first time. It’s expensive… But worth it, in my opinion. Wouldn’t go to anyone else!

I was considering eyelash extensions for the first time and wanted someone who had received very little if any negative feedback. You couldn’t help but notice that all Karmen’s reviews are five stars, and I will now add mine to the list. She was fantastic and I couldn’t be happier with the result. I didn’t want anything dramatic, as my real lashes are very light and short. So I told Karmen I wanted to look awake, like I was wearing mascara. That is EXACTLY what I got! I can’t imagine a better result. Karmen asks a lot of questions and requests pix so she can be very precise about the result. It took two hours for a full set of lashes, but the time went by very quickly. I love the lashes and I can’t imagine I won’t continue to go to Karmen.

GO TO KARMEN! I was living in DC for a while and finally decided I wanted to try out eyelash extensions. Karmen not only did such an amazing job but she is probably one of the sweetest people I know. Everytime I go see Karmen for a touch up I feel like I am just going to hang out with a girlfriend and catch up.
Karmen’s prices are also extremely fair. She doesn’t charge based on amount of lashes she uses which a lot of other places tend to do. She also takes her time and is extremely hygienic with the application. I absolutely love the work Karmen does and have also loved getting to know this amazing lady! She is simply the best at what she does and I can always get appointments no problem. I recently moved away from DC and am already planning my next trip back to the area just to see/​hang out with Karmen :)

Being a new resident in the DC area, I was in desperate need of lash sylist that knows what she’s doing. Then I found Karmen. This lovely, beautiful lady is a diamond in the rough. She talks with you to get to know you, she lends her advice from her wealth of beauty knowledge and she won’t let you walk away until you’re beautiful and satisfied with your lashes. I am in AWE of my lashes and how I feel. I am a client forever! =)

Karmen is A M A Z I N G.
She is so sweet and really good at what she does. I walked in with horrible lashes and walked out with glam! Ive had my lashes done before but never by anyone with Karmens dedication and workmanship. My lashes look and feel Fab! Its worth every penny. Like the other reviews say, she makes you feel comfortable and relaxed, so much that I fell asleep lol. I will definitely be back!!! She’s great! You won’t regret going to her :)

I came to Karmen after I had had a bad experience with someone else associated with a salon in Northern Virginia. The first person dropped glue in my eye requiring both hospital and opthalmologist visits and lashes that felt like porcupine quills. They had to be removed and that person wasn’t around so my eyelashes were damaged in the process.
I found Karmen on the Extreme Lash website and decided only an advanced technician would do. I noted that the person mentioned above is not listed on that site btw. Treatment by Karmen is completely different and 100% better than what I had previously gone through. I am so grateful to her for her genuine care and concern.
On my first visit she had several pages of questions regarding my skin care regimine, allergies, meds (some meds can cause eyelashes to fall out) and of course we discussed what had happened to me. She chose shorter lashes that first time so that my natural lashes could better grow back. Each visit since my lashes have improved. Today, my eyelashes look and feel fantastic! As good as any of the ads! The look is very natural. Her counselling and tips have proven valuable. Her appointment times are very flexible and most of all she is very, very careful about what she is doing. Her pricing is also very fair. As mentioned in other reviews she is a lovely woman and definitely an artist. She is a real sleuth in trying to figure out solutions to problems. My one of my eyes has a tendency to tear and she is helping me with suggestions as to how to keep that dry. The glue needs 48 hrs to set before you can wash your hair.

I looooove Karmen! I work in the plastic surgery field and its a must to look amazing. Thank you to winkwinkDC I can make that happen. I do recommend anyone who is thinking of lashes or has an event to attend to make an appointment with Karmen. She make you feel very comfortable and by the time you realize it you are done! Thank you so much!

I love KARMEN… she is my lash savior… I have gotten my lashes done before but since KARMEN… it’s never been the same… it looks & most importantly feel so natural… I don’t even need makeup because the lashes are so detail… my name is Angela & I am a lash addict!!!

I’ve known Karmen for a few years now and couldn’t be happier to recommend winkwinkDC to anyone looking for a great lash experience. The lashes help me look awake and fresh without feeling and looking anything but completely natural. Karmen is a great stylist who takes the time and energy to make each visit perfect. Going anywhere else is a waste of time!

I wish I could put in to words how amazing I feel looking in the mirror and seeing my lashes. Karmen is a real artist! I can’t even begin to explain how amazing she is. I have been getting my lashes done with her since summer 2011. I will never, ever stop! This is my biggest beauty secret. I can leave the house without even looking in the mirror knowing that I look fabulous because of my lashes! Don’t get me wrong, I am totally beauty obsessed, so the thought of being able to leave the house without make up was horrifying!!! Not anymore! These lashes are simply amazing. Karmen is so talented, not to mention so much fun to talk to! She makes a 2 hour appointment feel like 10 minutes!
Now let me get to the really crazy part. I moved 3.5 hours away from DC this summer. Nothing in the world could stop me from getting lashes! I drive to DC every 3 – 4 weeks just to get my lashes done. It is worth every penny and every minute on the road.

I have been a long time client of winkwinkdc and I’m in love! I always walk out with amazing eyelashes that look and feel natural. The stylist knows just how to lash me up with lashes that go perfect with my eyes. The experience is so relaxing and the stylist is so friendly and professional. She provided tons of information and instructions for after care (which can make them last even longer!). Needless to say I will never go anywhere else. I’m absolutely obsessed with winkwinkdc!

I had my lashes done last week and I’m thrilled with the results! They look amazing! The whole experience was fantastic. I was made to feel very comfortable, the music was relaxing and was even given a cough drop when I started coughing! The stylist is so nice and is such a true perfectionist and professional — both of which are imperative when you’re dealing with your eyes! I’m hooked on eyelash extensions!