McDonald’s

I only gave 1 star because I can’t give zero. EVERY TIME we go to through the drive thru at this mcdonnalds we end up having to go back inside because they either forgot part of our order, messed it up, flat drinks or stale/​over salted fries. I used to drive all over the US for my job and out of the hundreds of mcdonnalds I’ve been to, this one is by far the worst. They are consistently terrible and have been for years.

This McDonald’s is located in a large plaza with plenty of parking.
At the time of this review, the overall rating is 2 stars for this business (but with only 10 reviews). I am pretty surprised to see this McDonald’s with such a low rating.
My husband and I stopped by here on our way to Las Vegas from Salt Lake City yesterday afternoon around 1 pm. The place was not crowded. The restaurant itself is a little smaller than other McDonald’s but very clean, even in the ladies’ restroom. They even had a paper towel dispenser to dry your hands with, which is very rare for a McDonald’s restroom.
Anyways, I was surprised to see this kiosk machine by the register where you can actually order your food from instead of waiting in line to make your order. My husband decided to give it a try and ordered a few food items. Using this system, you are able to make adjustments before you pay for your item (credit card/​debit card only). Then a receipt is printed out.
It is actually a good thing my husband ordered our food items using this new kiosk machine because the employees at the register seemed to be having some problems with their register system. They had told other customers at the counter that their system keeps going down.
Anyways, in the end, we were in and out of this McDonald’s pretty quickly.
This area seems like a nice place and wouldn’t mind for a future rest stop (or pee break) in the future.

Sometimes McDonald’s is just another place to eat a quick meal, but the NEW build-​a-​burger is anything but ordinary. It takes a minute to figure out the order station, but once you get that its a breeze to order the burger of your dreams. Add guacamole or grilled onions, Sriracha sauce or sweet BBQ, jalapenos or tortilla strips, the combinations are endless. And it comes served open face in a basket just like Red Robin. I will go back for this burger.

Absolutely filthy. So much sticky pop on the floor, shoes stick to the floor. They were out of ice tea. Mentioned it to the counter help. They filled my cup of tea from a five gallon bucket. Bad location. Will drive a couple of miles to another location.

Dirtiest Mc Donalds I’ve ever been in. Filthy windows and floors when I went there. The gal behind the counter produced an order for some guy, who left to sit down. I was next. She proceeded to plant her feet about 3′ from her counter, put her hands ahead of her on the counter with stiff arms, ducked her head and stared at the floor. I gave her a few seconds to stretch, but when she didn’t come back up, I thought maybe she died in that position. I was scared. I left, and went to Jack-​in-​the-​Box in the same parking lot. I still can’t believe it. And these people want $ 15 an hour? I’ll go back when they have the self-​service machines. If it’s clean.

We ordered at drive thru at 5:00 pm, so it was busy, but they were fast with our order (two hot fudge sundaes). My husband realized after we left that they didn’t give him nuts (or even ask if we wanted some). The lid on his ice cream wasn’t on tightly so it leaked all over him and the car. They didn’t give us napkins either. No Bueno.

The evening shift was horrible. They totally forgot our order, we waited 20 mins. order was supposed to be inside, we then decided just to take it to go. The service was a JOKE! Except for a man that was just leaving his shift, he stopped to help. Although, the place has a nice décor, the STAFF needs a lot more training & work on customer service skills, instead of talking about partying after work. NEVER will go back to this location. You think someone in corporate would see these reviews & do something about it. I guess when you get paid well, it doesn’t matter anymore. Is it so worth driving all the way to Santa Clara. Never have had issues at this location.

Looks are better then many McDonalds to include upkeep. But service is ridiculous, first I told the cashier I wanted a MEDIUM sausage mcmuffin w/​egg w/​a MEDIUM orange juice. Why do we go over three times then he asks me what did I want… WTF!!! Most McDonalds from the time I order to the time I get my order is approximately under 6mins, I was here for TWENTY MINUTES (20) for a order that has under 15 total parts to include bagging it.
AVOID IF YOU ARE IN A RUSH

Not sure what’s going on at this store but it seems understaffed and Horribly slow. I’m tired of your drive thru machines saying «order when ready» and then still having to wait for a voice 2 minutes later. Their staff are unprofessional and don’t seem to be trained on how to take an order or read it back. I highly suggest avoiding this location until they sort out staffing issues. Go to the Boulevard or the one on Bluff St.

Worst service. Everytime I go through the drive threw they ask me to pull forward and wait for someone to bring it to me. I’ve waited 25 minutes before. A coffee and hashbrown. Then still get it wrong! Really? They don’t speak or understand English very good. Very rude. Skip this Mcdonalds and go to Bluff.

The worst customer service ever. The orders are never right and the staff is very rude. We live near this Mc Donalds and drive into St George to the other one to get food. it really is horrible service and your food is never right. Even our family from calif that visits wont stop there anymore because of bad experiences. We have talked the the manager, wrote the owners and they are all the same and just dont care. Our next stop is going to be corporate

Beautiful new restaurant in front of Home Depot close to the freeway. This McDonald’s has a redbox and a new play land thats great for the kids and very clean. This restaurant is always very clean and the people are friendly. The new healthy choices are a great option or I still love the classics like the Big Mac