Razzo Link

This service is garbage. We pay for the highest business internet line and it only trickles out like 5 mb/​s when they promise 15mb/​s on a good day. Trash, just like most things in this area.

I’ve been a long time customer of Razzolink internet service. Today, I had a problem with my internet connection. The technical support was great, the fix was quick and accurate (user error). Once again, I am a happy internet user.
Thank you Razzolink
John

Worst service ever and customer service is just as bad. One of my only options in my area and never get the speeds I pay for. Pay almost $ 80 a month and the speed is inconsistent and overpriced. I wish i never invested in their equipment ($ 400 plus dollars btw). Total rip off. Praying something better comes my way out here.

First let me start by saying I live in a rural area where our options are limited for wifi. I have become a fan of Razzolink for a few reasons. To start with, I’ve got to be honest and say it was not always so but they have changed some things around and have won me over.
First — they are a smaller company, which is a plus, I like small companies and like being able to call and actually speak to a live body. The past few times I had issues these guys were on it. Recently, due to storms, wifi went out but I called and a guy had showed up at my house, and re-​positioned the receiver for me and by the time i got home from work, my wifi was working.
Next — pricing. very competitive. Maybe even more competitive than most.
Billing — easy — sign up for autopay, they send you a receipt by email, and that’s a piece of cake.
Support — again, I think they have definitely improved. You can call and you will speak to someone. If you are waiting you have the option of pressing a button and they call you back. And THEY WILL CALL YOU BACK!!!
My advice if you need ISP is to call Razzolink. Give them a chance. They will provide good service at a competitive price. The more they grow, the more people they can hire which means even better service. I personally have liked dealing with Michael and Dustin.

Worst company ever! I have no choice but to use them because of my location. Their service is down regularly which makes working at home impossible. I have a home business and having the internet down regularly is just not acceptable. My partner who works at home also has to leave the house and drive 40 miles to her office to resume her work when the net is down. Razolink continually tells me to upgrade my equipment and I fell for that for quite some time. Recently they told me to buy another router and then a tree in my yard was the problem, I spent a lot of money to cut it down and it did not improve my service. Their customer service reps are always young, courteous and appear to be helpful but I truly believe they are trained to give LIP SERVICE. I get complete BS answers and reasons for my poor service. But the strangest part of all is, 99% of the time the service gets miraculously restored after I have a ranting conversation with them about their horrid service. Go figure that one.

This is the worst service anywhere. We travel often and use the internet out of necessity and this is the most unreliable we have ever seen. Complaints are ignored, nothing has gotten better in 10 years. If another service was available in our remote area we would thumb our noses at razzolink and switch in a second.

I have had Razzolink for over 5+ years now and if I had to sum it up in one word the word would be Nightmare! Never get the speeds I pay for, tower is always down, service is always interrupted, customer service reps who’s English is a their second language are dumb and read from scripts. The list goes on and on and on. And what gets me the most is when you call they try put their poor connections and problems on my equipment. Razzolink is my only option here in San Martin for now, but as soon as another ISP comes I cant wait to call Razzolink and cancel. When I do that the clouds will part and angles will sing. Ill gladly pay over $ 100.00 so that my wife and I could stream movies on both devices and have in not be interrupted. Even as I wrote this review my internet had crashed 2x SMH!!!

I wish I could give –194 830 248 stars. Their service is horrible, I pay over $ 90 a month and it only works about 50% of the time. Their customer service is a joke. They are rude and DO NOT keep their word. Save yourself time, frustration and money and go elsewhere. In fact, run away from Razzo-​garbage as fast as you can!!!

The customer service is alright, you’re going to have to deal with them alot. The product itself is awful. Which ever connection you pay for will be throttled after a weeks time but it will be just enough to keep you online. If you want to stream videos you will be buffering longer than the actual video and if you want to play online games, you’ll be kick out more games then you finish. Save your money.

Now that the tech came out, everything seems to be working fine. I have not tried logging in but since I’ve had no complaints from the kids, I assume everything is working.

Unfortunately, I’ve had Razzolink service now for over three years and it’s been the worse three years ever. I live in the Hollister area and the tower that services my neighborhood is always down. On days that I work remotely, the service is down. Call customer service, get someone who isn’t tech saavy, tells me the tower is down, doesn’t provide a timeframe when the tower will go back up, tower is down for hours on end, can’t work from home… AWFUL, TERRIBLE service. Yet, they expect to be paid on time. Not once was I ever offered a credit for the amount of days that the «tower» was down. They don’t care. All they care about is getting paid and provide AWFUL, TERRIBLE internet service. For $ 70 a month, it’s a rip off.
If there was another internet provider, I would use them and nix Razzolink altogether. Gathering from all the negative reviews, Razzolink owner/​manager, etc., why don’t you take a good look at them and spend some of the $$ you are collecting from your customers to upgrade your «TOWERS»!!!

Barbara from Razzo Link called me a couple of days ago to resolve the problem with the internet. She had not yet seen my review on Unilocal.She was very helpful and we will soon have the problem solved.

After I have had difficulty with my connection for a bit, with the help of the owner John, I was able to get everything worked out. In the past I had trouble with the customer service, recently they have been very persistent in making sure I have good service. It seems as though they have truly put effort into making they’re customers happy.

I am currently writing this review from my phone, as I have no internet in my house — yet again. Got locked out of my Adwords certification that I need for work, again. There is not one day I can think of in the past year where I have had uninterrupted internet service, it does not matter the time of day or night. I am so sick of this, it makes work very frustrating. If I need to do something important, I drive to Starbucks. I use Razzolink because its the only provider in my area. I would not recommend unless you were right next to the tower.

I upgraded to Razzolinks xstream service which is supposed to be 10mbps. They advertise that you can have multiple users streaming, gaming, etc. Well this is not true. I complained about slow speeds (¾mbps on a good day.) Razzolink explained that what they provide is a 10mbps burst speed which means that you achieve that speed only for about 3 seconds and then your speed is slowed to 4mbps. They don’t explain this in their advertising or on the webpage, their claims of 10 Mbps are misleading and deceptive.
I have filed a complaint against them with the Federal Trade Commission in my complaint I include screenshots of their website no where do they state that what they are providing is a burst speed of 10 Mbps. In reality you’re getting a 3 to 4 Mbps service. I was stuck I had no other choice so I kept the service for months I was plagued with outages and very low speeds. I gave them months to resolve my issues but every phone call to customer service was always met with the same response (nothing is wrong with the system) It has to be your router, your computer, a virus, or the boogie man… and a bunch of other lame excuses.
Very frustrating when you have no service or you’re crawling along at dial up speeds.
Razzolink I asked two things from you that you provide 10 Mbps which is what I paid for and that you provide a steady signal with less outages (outages at least every other day) you ignored my request you put me off and you continually said that there was nothing wrong.
I see that you guys are very good at responding to Unilocal complaints, the time to respond is when your customer is on the phone and they tell you that they have no service. Not only did you lose a customer but now you have another bad review
Response to Razzolink If all of you will take the time to read Razzolinks lame response you will get a feel for what I am talking about. Excuses and more excuses this is the same nonsense you get from them when you call … It’s always your fault. you don’t know how to do a speed test… it’s a local issue ie on you side… it’s never there crappy service…
Razzolink you provided me with a service that barley crawled along at ¾ mbps those speed test numbers were provided by your techs when they came to check my service… They are the ones who said I would only achieve 10mbps for the first few seconds then you choke the speeds to a measly ¾ mbps
You advertise Exstream service at 10 mbps yet you only really reach ¾ mbps on any consistent basis. when you stream a video your at ¾ mbps
It impossible for you to hold 10 mbps because that’s not what you provided
This is absolutely misleading and deceptive. Be honest and advertise what you really provide.
To your CEO as to your offer of reperations you can keep any offers. I wouldn’t use you’re service if it was free.

Have recently taken the plunge and upgraded to their XStream plan. About a month in and I have no complaints so far. It is much more consistent, but some ups and downs come due to the nature of wireless. I consistently get about 10mb up and down and great ping. Works well enough to game or stream. The only downside is that it is expensive initially as the install runs about 100 bucks and the modem adds $ 13 to my monthly bill, making it about 93 dollars. If the service stays like this for the next few months, I will say it’s money well spent. I will also leave an extra star if it continues as is over the next while.

I had many problems with this company before. The worst of which was the poor customer service. They did, however, fix the problems I had experienced after I posted a negative review on Unilocal.While they can’t change the poor past experience I had with them, they did fix the technical/​service issues I was having and apologized for the bad way I was treated. Hopefully, this company is trying to make a change for the positive. Time will truly tell.

–If Razzo Link were a ship, they would be the S. S Minnow.
–If they were a president, Jimmy Carter.
–If they were a dog, they’d be a one eyed, three legged, two toothed 12 year old Chihuahua with bad breath.
Nice people at the office but, WORST. INTERNET. EVER! At least in Oak Hills/​Prunedale.
Edit: the new owner contacted me to try to resolve this issue however, I am moving in a matter of days so, nothing can be done moving forward. I do appreciate that he reached out to me and will add two stars for his effort.