We went to Grand to look for an oven with a probe. Bryan was extremely knowledgeable and happy to help. We scheduled a time to meet with him(instead of just dropping in) so that we had his undivided attention — I would suggest this if you are coming in on a weekend. He was helpful and even suggested the best times/sales to purchase things.
Kate B.
Évaluation du lieu : 5 Milwaukee, WI
We use Grand Appliance all the time for all of our customers. They are the most knowledgeable staff about the various appliances on the market and are always price competitive. When remodeling a kitchen it is great to work with their Manager Bryan who is always very helpful in sending specification sheets on the appliances to make sure the remodel is planned according to the appliance specs. Overall, in the last three years of working with Grand, we have always had the best customer service, and if anything went wrong with the order, Bryan was there to help find a solution.
Joe B.
Évaluation du lieu : 1 Milwaukee, WI
I really wish you could give zero stars to a company but that is not an option. I have never had a worse customer service experience in my life. The manager, Bryan, and his assistant Joe are about as incompetent and insincere as they come. We purchased our washing machine 2 years ago with the description that this was a premium product. We have since had it serviced THREE times. This last event left us without a washer for 3.5 weeks. In a family with 4 kids that doesn’t work out very well. When I called the store directly, having met with an even worse experience from the extended warranty company, I was informed that it’s not uncommon to be without your appliance for 3 – 4 weeks while waiting for covered repairs. Ridiculous. These people pride themselves on a great customer service experience? I found that my experience was anything but that. No one takes responsibility. Everyone seems to ‘have to talk to someone higher up’ in order for anything to happen. Their president must be extremely busy or as incompetent as his employees. I warn EVERYONE, consider going somewhere else to purchase any appliance. This place is a joke at best.