Ski Barn

I desperately need a new pair of skis. So I was going to spend whatever amount I needed for a new set. I stood there for 40 mins and no one came to help me. I even asked someone if they could help me they said yea, totally forgot and went to help someone else. Which I think is really rude. Then there’s a worker who was talking to a women the whole time trying to sell a pair a boots when the women even said «I am not buying a new pair of boots». Ski barn you should get more employees or have less working the snowboard section. I will never go back here again.

I just had a great experience at the Wayne location!
Within a minute of walking in, a staff member named Jen greeted me, ascertained my needs, and guided me to a rack of Obermeyer (my preference) jackets.
I tried three jackets before deciding on the first jacket she pulled from the rack; then it was on to the pants.
Jen quickly located three possibilities. I was in and out of the dressing room quickly with a great fitting pair. Gloves came next, and then a helmet. At this point, Jen deferred to a colleague with better helmet knowledge. Rob and I decided on a model that was on sale from $ 160.00 to $ 129.00.
Back up front, Jen had the jacket, pants and gloves already rung up and bagged; another 2 minutes to add the helmet and pay and I was done!
I was in and out in less than 30 minutes and had the good fortune to be tended to by cheerful and well-​informed staff.
I rarely Unilocal about anything; but when I have a great experience it needs to be shared, both to inform my fellow Unilocalers, and recognize superb service:]

How this place stays in business is beyond logic! The sales people are completely lame. Spend your money somewhere else!

Staff is pleasant and tries to be helpful. However, I had a full tune done on demo skis that I just purchased and they damaged the top of the skis. Both skis had numerous pock marks on the top behind the heel of the binding.
True they were not in perfect condition, hence the need for the tune. But, the top was in good shape before this.
The service person said that he had seen this and it just happens sometimes when the ski is put through the stone grinder. I saw the device they put on the ski. It is true that it has rubber at both front and back where it contacts the ski. Something must be wrong. Perhaps the rubber is thin and screws are somewhat poking through.
What I can’t understand is why, even though they see this often they don’t actually do something to protect the skis. Perhaps it is time for a new device that holds the ski. Perhaps they need to put a layer of something soft between the ski and the holder. Perhaps they just need to pretend to care about the skis they service.
They did do a good job on the bottoms. I’m not yet sure if the edges are truly sharp. They feel like they might not be.
Anyway, I would not let this shop put skis through that grinder ever again. I have no idea how to fix this. I think I will just have to live with the pock marks, which do feel sharp and may cut into my gloves, for the life of my new skis.
Oh, one more thing. At least they did refund the cost of the tune.

My snowboard crew decided to embark on an impromptu snowboard trip the day of a big snowstorm a few weeks ago. We didn’t want to pay for full price lift tickets so we headed Ski barn for a last minute deal.
The traffic was super slow due to the snowfall. The trip normally takes 10 minutes and it took over an hour. Jen and Rob were awesome and went above and beyond to ensure we had the best service possible. Their insight and assistance really made the night for a bunch of people that had driven in some horrible traffic.
The next day, we drove up to Hunter. Paid with the discount lift tickets super fast. I could feel the jealous stare of full-​fare customers burning in my general direction. The weather was clear and the air was crisp. The mountain was covered with layers of powdery goodness and we had an amazing time.
The trip was epic but it would’ve been less epic without Ski Barn’s help. Thanks again Jen and Rob!

Stopped by looking for ski boots (alpine touring) and they were out of 2011 models in my size and just had 2012 models. Prices were close to 400 $! Ended up finding the same boots online shipped for 240 $. I get pro deals from Black Diamond so managed to purchase bindings at nearly 40% off. Tried to have these mounted here and my boots molded but they were asking 100 $ for the bindings and nearly 40 $ for the molding. This is odd, because one of the workers previously said that molding is about 20 $ if you dont purchase the ski shoes from them. Well, ended up going to REI and getting the bindings done for 50 $ and the molding (for new shoes) done for free.

Went here to get a snowboard rental for wifey. Service was great, went the extra mile to bring out some newer boards for her to consider. Did a good job showing her how to get setup in the boots etc. They were pushing to buy new for value, but were more than happy to oblige the rental. Price for the rental was good for the area. Was in and out pretty efficiently. They actually had a 2011 board in stock that I was looking for and couldnt find as well.