Cavender’s Boot City

I went here today to shop for some FRC jeans and steel toe boots for work. I have to admit, that as an Asian, I had my hesitations to the service I’d get from reading some of the reviews about this store and location on another website. I’ve been to the Pasadena location about a couple months back and thought the staff there was friendly, so I wanted to give this location a fair shot, and I was also headed to Galveston today anyways.
I was not greeted when I walked in, but the store had about 15 customers, so I figured they were busy. I found the FRC work clothes area and found the jeans in the sizes I wanted; now I wanted to try out the two sizes to see which ones fit best. I informed the staff at the counter that I was going to try them on, and if it was ok? They said yes. I tried them on, found the size I wanted, and walked back to put the other one back and get another of my size. From there a lady name «Shelly» inquired if I liked them, and from there on, she helped me get another pair and find the right pair of steel toe boots, in the size that I wanted.
Another note: I requested size 11 boot, and was walking around in them for a few minutes to make sure (you don’t want boots too loose, working and walking for hours) they were not too loose. She came back and I requested a size 10.5; as I took off my 11, she saw that, and said, «oh yeah, those came off too easy; they shouldn’t come off that easy.» So she confirmed my suspicions, and I’m glad she did. I tried the 10.5 and they fit better.
I know that not everyone gets the same experience with the same business or even the same people, and that maybe when I asked them if I could try on the jeans, they decided that I was worth helping to the end, but whatever the case, my experience there today was great.
So, I’ll most likely shop here again.

Went in for a palm hat. The service was very friendly and he was very knowledgable. The selection was great and the prices were good.

i felt like she had to help me it took a while to check out they where all standing around i felt she was trying to wind some thing she rushed me

One of my favorite stores. I like the selections. Boots and shirts are proved reasonably. I always like it when you can buy one shirt and get another at 50% off.

great selection of ANY thing western/country…friendly staff

Service is ok. People weren’t very friendly and they didn’t come up to you as they do at other Cavender locations around Houston. I don’t like that they were staring at me the entire time as if I was going to steal. A smile would help as far as service.
It’s convenient that it’s right off the freeway.

Very helpful in finding boots. Great selection.