T-Mobile

If you want to take your business to place where the employees only care about getting a commission then this is the spot for you. Twice I was told by the T-​mobile call center I could go to the T-​mobile store to get two particular transactions taken care of, yet when I went to the store the store employees were unhelpful once they realized they wouldn’t be making a commission.
The first incident was when I was applying for a Lifeline account. Once the T-​mobile call center understood I did not have a printer they informed me I could go to the local T-​mobile store, ask them to print the application and submit the application. But when I went to the store no one seemed to want to help once they realized I was not there to purchase anything and they acted like they had no idea what I was talking about. They didn’t even ask for my information to pull up my account. After about 15 minutes of going back and forth the woman I spoke to FINALLY printed out the application, but told me they would not accept the application there in the store and that I had to mail it.
Incident number two was today when I went to go return a cell spot router to the store per instructions given to me by the T Mobile call center. At first when I went into the store the employees said they could accept the router but it would take them awhile because they would have to generate a receipt. Then after I told them «if you want I can just take it next door to UPS». After I said that, the guy I spoke to they said that they could *not* accept the router there in the store unless I had purchased it there. Meanwhile another guy decided to take it upon himself to proceed to remove the return label out of my package, take the sticker off and place it on to the package as if I to say «you’re obviously too stupid to understand we’re not taking this router, and we’re not going to pull up your account and notate you were here and that we told you we’re not accepting this T-​mobile router. So let me put this return label on here to SHOW you that we’re not taking it; and YOU will take it to the UPS Store your damn self». If the T-​mobile CEO was present at that moment I’m pretty sure he or she would say «I don’t give a damn that the UPS Store is literally next door. This customer has been a loyal T-​mobile customer for over 12 years and we are not going to inconvenience her by sending her next door when the router is right here in the store. We can key it into the database right now to show she was here with the router and that we have possession of this T-​mobile router». But alas, the employees at this store only care about the money they can make off the customer. They don’t care about whether or not the customer has been inconvenienced.
Once I exited the store, I immediately called the call center. The rep I spoke to apologized for the inconvenience, said she would notate the incident and have it reviewed, and on top of that she gave me a $ 20 credit onto my account for the inconvenience.
It’s pretty sad that I’m getting better service from a T Mobile call center over in the Philippines than I am right here in my own country with a T Mobile store less than 2 miles from my house.