Dunham’s Sports

I gave one star but it’s probably one to many. My family went in to buy some basic sporting gear. Baseball pants, sliding shorts and a pair of soccer cleats. As we neared the checkout my child set down a ball he was carrying around but changed his mind about purchasing. He didn’t leave it at check out but rather set it on a table near register.
At that point a store manager started yelling abusively at my child about his choice to set the one item down that we choose not to buy. Shouting that it wasn’t the stores job to return items to their proper places that customers carried around but at checkout decided against purchasing. Customers should return all unpurchased items to where they came from.
In theory I understand however in practice every store I’ve ever been in besides Dunham’s understands that customers regularly have remorse regarding some items as they approach the register.
Dunham’s of west Bloomfield clearly has some employee/​personnel problems. I wish them luck in weeding out the problematic management.

If you like waiting at the register forever or getting a hassle on your return and being treated like a criminal… then this is the place for you. In particular, their manager (Kim) was very unprofessional.

Bring a book to read while your waiting in line. Every time no exceptions you’ll wait and wait and wait.

I like Dunham’s and am a regular to various stores but as I get older I realize that a Dunham’s store really is about 99% of what I’m NOT looking for. It’s a Michigan based company and I still stay loyal.
This particular location has fewer than most Dunham’s store employees and it’s difficult to get help on sporting goods such as guns and ammo. This Dunham’s store also doesn’t have .22LR ammo so I’ve all but quit buying ammo altogether from Dunham’s and have given that business to Jay’s, Field & Stream and a couple of locally owned gun shops. Further, this location must do very little hunting sales because the selection of items whether it be targets, accesories, etc., is always very limited. Slowly, Dunham’s has lost much of my business over the years and a single, 3-​hour drive to Jay’s in Clare takes care of a dozen fruitless trips to various Metro Dunham’s stores.
On an up note, the young black woman who works the front register here is very nice and never forgets to thank you for your business and always says, «Good night.» I do appreciate that professionalism.

I like this sports store, it’s pretty well stocked considering the size. Most of the time I have been able to find someone to help me when I needed help here. The prices are pretty competitive with other sports stores.

If you need any help at all finding something good luck. I literally did 3 laps around the store trying to find an associate to help me. Nothing, not the first time either. The cashier was busy and I didn’t want to bother him, you would think in a store this size they would have plenty of workers on the floor. Last time I was there to buy a pair of running shoes i literally had to walk in the back area to find someone. Today I was looking for total control training baseballs, guess I’ll buy them on line…

They have moved locations across Orchard Lake, but their service still leaves a lot to be desired. Anyone can get 10 – 20 percent off merchandise here (just show an Am/​Ex, Blue Cross, or AAA card or have the email coupon). The problem is that if you don’t get 20% off an item you’re overpaying by at least 20%! I’ve found the customer service to be much better at Dick’s sporting goods… or just buy from Amazon.

The terrible store, the terrible service. The manager refused to accept return or exchange the paddle I bought few days ago. After just one trial I found that paddle are actually for kids and too short for me. There were no indication that paddle was for kids. The same story was for Life jacket which actually was a bad fit or bad design I am not sure. Manager was stubbornly rejected all my attempts constantly repeating
that it is store policy which was appeared on the back of receipt not any were in store.
Everything look very stupid and against good practice of decent stores.
So I was very disappointed and would never ever go to Duhnam to buy stuff.

From experience, while the prices might be low, the quality of the sporting goods can be terrible. The customer service would fit well in a Zombie movie. After my last Duhnam’s experience — buying a set of weights which turned out to be really horrible (I didn’t think this was possible) — I swore off Dunhams in favor of Dick’s, which is comparatively wonderful.