Starbucks

It’s a Starbucks, nothing of a surprise here as far as items, but I have to say I do like the service here, they have always made my drinks correctly without any problems.

I frequent this Starbucks a lot. A LOT. Usually there are no problems, despite a few things I’ve heard from my friends about them asking for the student discount we get with our school IDs. Apparently one of the Batista’s rudely refused and argued that it didn’t exist, without even checking. She finally asked another employee and they confirmed it has indeed existed for a long time now.
But lately I’ve been very disappointed myself. A couple weeks ago I ordered a chestnut praline latte with whip. I got no whip, the drink was lower about an inch or so than usual, and it tasted burnt, like they poured bacon grease into it. I thought maybe it was just a mistake, it happens. I got over it. But I had asked for a school discount that time, which I usually forget to ask for, and they gave it to me but didn’t seem happy about it. Last week I went again, and ordered 4 drinks for my friends and I. We asked for the student discount again, and the baristas seemed a little miffed. When we got the drinks, they were about two inches low, almost halfway empty. We weren’t going to drive all the way back to fix them. This only happens when we ask for the discount that our school set up with the store and various other venues around the area. We should not have to be afraid of getting bad drinks if we ask for a measly 15% student discount. What’s wrong with their attitudes?

I went through the drive thru to get my bday coffee. I showed the woman my app that showed the reward for the free drink. She said the Barcode wouldn’t scan and she couldn’t give me the drink. I gave her my I.d. to show it matched the reward and she refused to even look at it. She was very rude. No happy birthday, no apology… will not be going back.

At this location I was stuck behind some train wreck who clearly crawled out of a cave yesterday. She even turned her car OFF at the window to cream and sugar her coffee that she ordered black! (I heard everything she ordered and the barista even read it back to her and asked if she wanted anything in her drink) GO INSIDE if you want to be difficult. I am a very patient person but this lady topped the cake. But the woman at the window apologized and gave me my coffee for free. Thanks I appreciated it!

Very efficient drive-​thru — long lines and they move you thru very quick and my order was always correct and delivered with a smile!

Horrendous Customer Service, especially from the Supv. Pat!!! We had picked up 3 drinks on our way to Heritage fest from Randall location (by xpress way) and they were awful after a few sips so the Closest Starbucks to get a remake was this one in west Dundee, by the fest. Pat refused to remake them & only said he would do one of them because it wasn’t their mistake, but we are THREE people and only one can have a drink made correctly??? Excuse me, correct me if I’m wrong, but isn’t the Starbucks PROMiSE company wide? He said Amy his manager would be in tomorrow, how does that help us now, and that he has no IDEA what the Regional phone number was & for us to GOOGLE it. WoW! I’m thinking he is just very rude, or needs more training! We went back to the original location on Randall, completely out of our way, and the Supv. on duty was wonderful & could not wait to remake ALL three drinks & told us that should have NeVer happened & they should all have each other’s backs, just like I thought.

One of the treats associated with visiting my family in Huntley is getting coffee at this Starbucks. The staff is always friendly and fast, the drinks are made with care (even when slammed), and the store is inviting and clean. Definitely a 5 star experience.

Friendliest baristas I’ve ever encountered! Also very cheerful at any time of the day and orders are always made fast and accurate! The store is always well kept and condiments are stocked. Love this store!

the nicest Starbuck in the area where they know you by name very nice atmosphere I go to this place almost everyday and I really enjoy the coffee I’m glad to have them in my neighborhood

Sweet little Starbucks.
Next to Chipotle, this location has a couple comfy chairs and a few tables for coffee dates. Out front is a shaded patio with plenty of extra seating.
The baristas are great. The older lady that took my order reminded me of my grandmother — soft-​spoken and happy to be there. And when a giant wasp threatened me while working on my laptop, a couple of the workers rallied together to capture and get rid of it.
I also had a few pleasant exchanges with several other customers, which added to the whole sweet experiences. People were friendly and aware of each other, not with earplugs and eyes glued to a screen.
Thanks for the iced green tea latte, Starbucks!

Though I’m no Starbucks fan, I’ve been here quite often to meet with an acquaintance, usually once every two weeks. There have been times in the morning where we have trouble finding a seat. (Sometimes it’s just one person taking over a big table… Rude!) Sometimes the baristas are chatting with their friends and take 10+ minutes to make our drinks when we were there first. More than once I’ve asked for an extra shot of espresso that wasn’t in my drink. If there was a different coffee shop in the area to meet at, I’d definitely never come back here.

One of the best i have been to! They’re staff is always friendly and ‘upiddy’ no matter what time of the day I have been there. I do not think I have ever had a complaint, my drinks are always correct and delicious. They’re quick both inside and through the drive thru. Hands down one of my favorite Starbucks locations.

I would normally give Starbucks no more than 2 Stars, but this location has a very nice old woman that works the register in the morning.
I ordered a «small» and she didn’t even correct me with the Starbucks non-​nomenclature. Wow! I assume this is a fire-​able offense, so I hope she didn’t get in trouble for it.
The latte that I ordered was awful, as always, but the service improves the Star rating from a 1 to a 4.

I am not your typical Starbucks customer. I think I could count on one hand how many times I have been to one in the last 5 years. I went because my daughter wanted to go. It is a nice enough place. Near the mall and attached to a Chipotle (best attribute). Great selection but don’t think you are gonna get a Diet Coke with your sandwich, there is none.

Always fast service! Great staff!

ok… anyone that has viewed my profile knows i am not a big Starbucks fan… but this one… wow far surpasses any I have been to for service etc. (not that i will ever be out this way again… but in case anyone else is…)
WOW! First of all… the manager ??? was bored, so he was making various blended drinks… lemonade, green tea and serving up samples (BIG samples) to all the customers. I had already ordered my lite Frapp. and after all the samples I was soooo full I couldn’t even eat dinner. Seriously! But of course I had to taste the samples, right?
My sister who is there like everyday… is in line, and she changes her order, the girl already rang us up, and the manager was like — don’t worry about it no problem, i’ll just charge you for the first drink. ??? When does that happen??? and at Starbucks??? WOW!
Hmmmmm I hope this is not one they are planning on closing because this one should be packed all the time with people working there like that! :))