Dunkin’ Donuts

It has a drive thru! Always a fan of that
Typical Dunkin Donuts. OK donuts, OK bagels. Wonderful coffee, especially the Iced Coffee.

Ill treatment of police officer’s sworn to protect them. You had better do more than apologize. That server needs to be on the streets without benefit of welfare and those police officers and other sworn officers truly need to shop elsewhere. Outrageous. Just jesting, indeed.

I’ve been coming here for years. Great service with a smile, though i usually only go through the drive thru. Donuts are fresh and coffee as well, though bagel twists are a lot harder to come by. Never had a problem with ringing out, always right price. Location is great and the inside is decent compared to a lot more newer more luxurious looking one in the the nearby walmart plaza or the ones on the Berlin Turnpike.

Decent Dunkin’ Donuts with questionable clientele.

Anyone reading this review should also understand that I am the current Manager of this location.
Having been here since March, I’ve made it a point to instill a lot of change. The store has been almost entirely restaffed. Any employee that can not provide stellar guest service, does not belong on my team. You’ll also notice that the store and parking area is now much cleaner. Maintenance wise, there has been a lot of neglect in the past. Most notably, the drive-​thru speaker. We’ve replaced the speakers and microphone as a temporary solution and are in the process of trying to get a new menu board. To the guest who mentioned the Donut variety, I’ve added almost a dozen varieties since starting but if there’s anything you’d like to see just mention it. I’ll do whatever I can to get whatever variety you’d like to see.
I encourage all guests to give us an honest review so we can constantly improve. Feel free to approach me personally if you have any ideas!

Regardless of time of day, how busy (or not) they are, or who is working, they struggle greatly when I order a coffee with extra cream and no sugar. No flavor, no «half caf» requests, just simply, more cream than a regular and no sugar. Approximately half the time, I end up with sugar. I then have to go back if I forgot to check it before leaving the window and have them switch it out.
Once (only once), one of the girls got an attitude and yelled over, «she WANTED sugar». Sugar makes me sick when mixed with coffee. I would never ask for sugar. Usually they acknowledge they made an error and switch it out no problem.
Their bagels are never fresh. They taste a day or two old. I’ve always wondered why considering other Dunkins have fresh bagels. That problem is specific to this location. Who knows.
Other than those two issues, the staff is mostly friendly and the line moves quickly most mornings. Some days though, I sit for ten minutes wondering why the line isn’t moving. Maybe a customer is holding up the line. Again, who knows.

This location as a drive through and a nice seating area. There were 6 staff people working behind the line. Inside the wait was around 5 minutes. Friendly staff. There is free Wi-​Fi here. The drive through is the only nearby D&D location nearby. It is open 24 hours. Near the highway, so it’s convenient if you need to get an early start to your day. Like so many of these locations. the donuts are not made here. They are trucked in from the bakery.

Clean, fast service. Bad area. Crazy man was in there bothering all the customers